Onboard Software

4.67 / 5 (46)

Our advisors have recommended this product 64 times in the last 30 days

About Onboard


HR Cloud’s Onboard application is a full-featured cloud-based onboarding solution for companies large or small doing business in any industry.

Onboard allows HR professionals to craft a paperless, self-service onboarding process for new employees with automated task management checklists and e-signature capability including streamlined E-Verify submission for I-9 Employment Verification. Build custom, digital forms with Onboard’s drag-and-drop form building functionality and ensure all of your forms are completed correctly and meet compliance standards.

New hires receive access to a personalized portal, populated with welcome messages and orientation material. Put workplace policy documents in the hands of your new hires before their first day such as employee handbooks, benefits information, parking permits, training videos, team photos and more. Onboard backs up to a centralized HRIS, giving HR administrators oversight of employee records and onboarding timelines and status. Use our built-in Applicant Tracking System and 508c-accessible job board to attract, screen and onboard new hires as one process.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

46 Reviews of Onboard

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(34)

4 stars

(10)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 46 reviews

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December 2018

Maggie from Veolia North America

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great, Efficient and User friendly tool!

We had a bumpy start with our overall experience, but we've ended up in a great place and I'm super satisfied and pleased with the tool and customer service. As an HR professional, this has completely changed the way we bring in a new hire, improving the candidate experience, while making our lives easier by eliminating the manual aspects that come with onboarding. Customer support is fast, someone is always available. Since our roll-out, I've never had to wait on anyone to get back to me. It's almost instant! Thank you to HR Cloud for changing the experience!

Pros

I love how much you can customize and really tailor the system to fit the company's Onboarding needs. The tasks have proven to be super simple and fast for new hires to complete. I've seen a variety of new hires with different levels of technology knowledge jump in the system and handle all the items necessary to get them successfully onboarded into the company. We are a large company with many different hire types, and we've been able to customize each hire to receive what they need seamlessly. We use the tool strictly for onboarding, getting new hire documents complete and for that purpose we've had an awesome experience so far.

Cons

There are a few really advanced things that the system can't support. But most of the requests we've had, HR cloud has been able to produce down the road, or put it on the road map to roll out at a later time. The complex task feature is great, but I've noticed that downloading a document and completing that task can't successfully be completed on an iPhone (I've heard feedback that it can be done on an Android). Unless it's user error, this is what I've seen and heard with that specific task. I'd like to see the system have the capability to send direct e-mail communication to new hires and current employees, rather than it being a task to complete in the actual system. I'd like to also see the capability to increase the amount of user types within the system, and allow tasks or certain roles to be customized by the person, and not necessarily a user type.

January 2018

Corey from Tall Friend Productions, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Intuitive product and amazing support

Pros

My client started using HRCloud a little over a year ago and it's definitely improved their HR department's workflow. The Workmates app alone was worth it since they didn't even have a dedicated employee recognition system in place to begin with. The idea of a teamwork/engagement app did a lot more than they expected with regards to boosting morale, and they/I have already recommended it to other people in the industry.

I initially signed them up for a trial just because they needed a better onboarding solution since there was really just a disjointed collection of spreadsheets and paperwork. After toying around with everything a little more it they found it had a lot of other integrated features - ATS, benefits management, background checking, performance management, etc. They don't use even half of the features but it's nice to know they're there if and when they need them. I've been involved at every step and the support has been A+ since we started - I honestly think that's one of the biggest things that keeps us hooked to their products. We were completely overwhelmed when reviewing all the HR software options out there, but so far HR Cloud has been extremely helpful and hasn't given us a reason to look elsewhere.

Cons

It took my client a day or two to get situated with Onboard when we first signed up, but after talking on the phone with the company they walked us through the process. My client was setting everything up on day two and running full-steam on day three. Nothing is perfect, but this is as close as we've gotten when it comes to HRMS. We tried two other systems but we dropped one for being too cluttered, and the other for having underwhelming support during the install process.

February 2019

Nate from Built-Rite Box & Crate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Great Tool

We utilized HR Cloud to move from 100% paper records to electronic records for employee information. HR Cloud has been helpful for storing older scanned forms and for producing and organizing electronic forms when onboarding new hires. We have been using HR Cloud for approximately 4 months. The interface is relatively clean and easy for our human resource manager and employees to use. We considered several other cloud-based HR programs in addition to HR Cloud, including Zenefits, BambooHR and ADP. One thing that was a little concerning was that HR Cloud had many less reviews than the others on various websites, the Apple Store and Google Play. We can't explain why this was, but one thing the reviews consistently stated was that their customer support was very good. This was important to us because we had no prior experience with HR software - and it turned out to be so true! It's been our experience that HR Cloud reps are incredibly personable and knowledgeable and they are readily available via email or video call. One other thing that may be helpful for some: We have a number of Spanish-speaking employees, so we were interested in a program that could be optimized in Spanish. Even though HR Cloud doesn't offer their content in Spanish, they are optimized for the web and our employees simply set up their browser (usually Chrome) to translate pages into Spanish. It seems to be working fine.

Pros

- Relatively straight-forward, easy to use
- Scales across our PC and mobile devices
- Highly customizable
- Helpful integration between Applicant Tracking and Onboard; allows us to post job openings to our website, Zip Recruiter, Monster, etc., receive applications electronically and manage within HR Cloud
- EXCELLENT customer service via phone; decent self-help online reference materials
- Good value for cost

Cons

- Some Onboard functionality is not intuitive, so it can be a little cumbersome and/or frustrating when first getting used to the system
- The mobile app and the People app within HR Cloud seem to be behind aspirations - both have limited functionality and we don't really use them

December 2018

Nika from Sense Consulting

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Intuitive, efficient product which saves a lot of administrative time.

Great product, great customer support, great implementation team. They do everything for you and make the whole transition process look easy and smooth. HR modules they offer are very useful and you get a comprehensive and easy-to-use HR solution.

Pros

If you work in HR or as a manager in your company, you will love this product. With HR Cloud, you will forget about all the administrative tasks you spent so much time doing. Definitely a big time saver, as all HR processes are automated. Additional features are added frequently and the customer support is absolutely amazing. They are available 24/7 and the whole team really puts a lot of effort in solving any issues you might have. I would definitely recommend it to anybody, especially if you still do not have an HRIS software in place. Embrace the technology and let the software take over some of your work.

Cons

Every country has different work law requirements and HR Cloud does not initially meet all the legal requirements for countries outside the U.S., however the whole HR Cloud team worked really hard with us and offered solutions to completely meet our needs and cover any legal obligations we had. Great effort from the implementation team!

September 2018

Elisa from Christopherson Business Travel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

A Game Changer for HR!

I had a fantastic experience with this software and my implementation manager was a dream to work with! He was professional, flexible, responsive and very patient. He also had excellent knowledge of the product and was able to troubleshoot with me live rather than passing off to a development team or tech support. As far as what this product has done for our company, we went from zero process to a streamlined, efficient, organized onboarding experience for our new hires which receives rave reviews from our managers and new employees. As a company dedicated to employee experience and employer of choice status, this was in our top 2 initiatives of 2018 and well worth the investment!

Pros

Excellent ability to build out hierarchal workflow tasks, whether complex or simple. Love the consolidated process for multiple departments to keep in one record tied to an individual employee. User interface is fresh and has a professional but friendly feel. They are very open to feedback and explore development/feature requests timely.

Cons

It is a very robust software and can be overwhelming to learn if the user is not tech savvy. I don't see this as an issue for most regular users, but I do think it's quite helpful for the implementation point of contact to have intermediate to advanced technical proficiency.

December 2018

Laura from Hyper Networks Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Is it good? Yes! I don't care that I sound like a dork when I say this - it's FREAKING AWESOME!

We started using this when we were a very small company, when we could still do everything by hand but chose to automate the process. All of a sudden, we experienced tremendous growth and almost doubled our company in size. If we did not have this system in place, there is no way we could have successfully done that! But because we had gone ahead and signed up for the system and were using it as part of our daily process, it saved us the financial cost of having to add another employee in our human resources department just to cover the growth - this did it all for us. We are now a medium sized company, but with this software in place we look like a large one with individualized employee portals. One of the best financial and software decisions our company has ever made.

Pros

An incredible level of quality and professionalism from the team. Clean intuitive interface that is easy for our employees to navigate. An INCREDIBLE value for the money. We can easily manage the onboarding and off-boarding of our employees, without having to worry that something can get overlooked. I love the video tasks, where users can watch a video - perfect for training videos, and then we have their signature on file for completing the task. Additional capabilities are added frequently, and each time I look forward to reading the version release notes to see what new fun there is.

Cons

I've tried and tried to think of a con for this, and I can't. It's that good, and yes I believe in it wholeheartedly. I would recommend it to EVERY business out there.

September 2018

Michael from Interim HealthCare SLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great so far

Very happy so far with the experience.

Pros

The software is very customizable. Onboarding checklist can be configured in a variety of ways including multi-step processes. You can make tasks optional, mandatory and require signatures--even for things like watching youtube videos which I intend to use for routine orientation tasks and eventually for ongoing training. Customer service has been fantastic. Due to the flexibility and customization it's taken me a long time to get my head around exactly how I want to use the system--I've asked a million questions and have always had very good support and guidance. The reporting is also quite good showing you exactly where everyone is in your application/onboarding pipeline and what tasks are complete and what tasks are incomplete. You have several sorting options so it's easy to stay on task for both employee and HR team.

Cons

It's still a new system so some things are still in the works (for me integration with Indeed.com was very important but not set up quite yet). They have been very receptive--on this issue an Indeed interface was created within a week. I tried other systems that felt more polished, but they were also more limiting and didn't quite do what I wanted/needed them to do whereas HRCloud has been very customizable.

February 2019

Stephanie from MadHive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Friendly product, friendly service

I am very happy with my customer service rep - and very happy overall with the customer support team. They are super responsive. In addition our employees love the product and always ask me if we can switch from TriNet to HR Cloud completely (it's not possible because HR Cloud isn't a PEO - but I wish we could!).

Pros

So I arrived at HR Cloud because our PEO system (TriNet) doesn't offer a time off system if you have unlimited PTO policy. In addition, we needed a more friendly HR and People Management system than what they provide. I like the overall look of the product, email alerts, and general friendliness and professionalism of the product. Moreover the customer service is great. The reps usually answer you within an hour, and even if they can't solve your problem right away they usually layout a timeframe of when it will be accomplished.

Cons

Sometimes the admin functions aren't where you think they will be - things like sending the employee a new activation email or changing their status from active / inactive, removing the employee, etc. The admin side of things could be streamlined. I end up clicking on a lot of buttons to try to get to my end goal... and sometimes I don't succeed which can be frustrating. But I would rather this than a terrible user experience from an employee perspective - the employee perspective is very user friendly.

May 2018

Scott from Speed To Contact, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Just what the doctor ordered... We had a shopping list and found HRCloud, which nails the list.

Cool platform for incoming candidates/employees Paperless HR Repeatable process for our team

Pros

We got up and running way easier than I expected. We started from scratch - we had no legacy systems or processes - so the hard part was figuring out what we needed to do in the system. After working out our roadmap, we built everything out in HRCloud in a matter of a couple of (part-time) days. We went back and forth a couple of times with how-tos and uh-ohs (our side) with their onboarding team and came out clean on the other side.

It's flexible, easy to understand, and PAPERLESS (top of our list). We implemented as fast as was reasonably possible and use it every day in one way or another (we're a small but growing technology business).

Onboarding and support were great. They seem to overdeliver on a regular basis.

Cons

We don't have many gripes. Like most sophisticated software, sometimes you know what you want to do but can't find the right button or link (we learned about it in training but can't recall where). I'm sure they'll optimize it over time, but it's already so good.

November 2018

Kaylee from Utilities Services Contractor

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great Platform with Fantastic Service and Support

We now have a reliable resource for our very unique onboarding process that maintains both, compliance and efficiency for our company. Additionally, we are working towards eliminating hours of manual data entry thanks to the hard work of the HR Cloud Development team in designing our HRIS integration.

Pros

The flexibility and dedication to meet our VERY unique onboarding needs. The HR Cloud development team worked diligently to implement our platform, and continues to roll out updates and enhancements based on feedback or requests.

Cons

Limitations with user accounts. Current employees cannot be updated with a company issued email address without requiring a confirmation email. This would not be an issue in most industries, but our field based employees struggle with the process.

November 2018

Theresa from Groove National Dance Competition

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Fantastic On-Boarding Software and so much more!

Our overall experience with HR Cloud has been fantastic. We've been using the software for a few months now and we honestly couldn't be happier with our decision to choose this software over others. What really seals the deal for us is the customer service we receive. Our project manager is the best, he is always available and willing to help and problem solve with us. Furthermore, we have used the "chat" feature in the software for assistance and everyone we've chatted with is equally as helpful. This was a great investment.

Pros

Our favorite part about this software is how customize-able it is. In our line of business this is extremely important as we have seasonal employee, independent contractors, and full time employees. They each needed their own on-boarding experience, off-boarding tasks, as well as intermittent tasks after they're on-boarded during their employment. HR Cloud is even working with us on payroll integrations for all three different types of employee statuses.

Cons

Once you get the hang of using the software, it will make sense and you'll be able to use it in your sleep; however, it was a bit challenging in the beginning.

October 2018

Kamian from reSTART Life

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

HR Made Simple!

Our experience with HR Cloud has been great. We have found it to be a extremely helpful tool in keeping all of our employees government compliant as they are on-boarding and continuing in employment with our organization.

Pros

At our company we are required to follow a stringent set of State guidelines which includes a mountain of forms and documents for new staff members. This software has simplified our on-boarding process, documents and forms storage, and document renewal in wonderful ways! What was once tedious and time consuming is now quick and easy.

Cons

As a relatively new product, there are a few glitches here and there. However, the customer support is exceptional so I can barely count this as a con.

January 2019

Fredericka from WK Industrial Services Corp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Simply GREAT!!!

We have been able to cut the hiring and onboarding process down tremendously. Streamlining our onboarding was very important; the new hires are able to access the site from anywhere. This is essential to us because we hire all over the country, and sending an email with the link with easy steps has been great. Also, my implementation and contact person is the best of all times. She is wonderful and has been nothing but a gem to us, and we appreciate her so very much.

Pros

What I most like about the HR Cloud software is that it gives our new hires the ability to use through their smartphones, and that it is user friendly. It was important to have a system for our employees to use that was not time consuming; our employees are in the construction field, having a computer is not an option most of the time.

Cons

What do I like least about is the software is terming or inactivating an employee does not take the task out of task option. The task build up and you have to cancel them in bulk. This is not a complaint at all I love the system.

March 2019

Hillary from EML Payments USA, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Great Purchase for a small HR Team

This was exactly what we needed and then some. We have been really impressed by the implementation process and by how willing our account manager was to work through every little process we have. She always provides options if what I want isn't possible. All options have worked, and sometimes, are better than the original plan.

Pros

The software is very customizable (within reason) and pairs nicely with ADP WorkforceNow. Our process previously was all paper-based. HR Cloud took us into the 21st century. We changed our onboarding processes for the better implementing this system. It was a lot of work on the front end, but well worth it. A bonus add was the Workmates and Kudos apps. We initially bought only for the onboarding function and really transitioned this into our HRIS.

Cons

I would really like to be able to build forms into the application process. I have spoken to our account manager about this and have been told HR Cloud will work on getting this function in the future.

February 2019

Marissa from Robertson, Anschutz, and Schneid, P.L.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Incredible Customer Service!

Overall, the software has been an excellent addition and a huge improvement to our organization's onboarding process. Rep has gone above and beyond his job description in every way and truly made our HR Cloud experience as seamless as possible. He is paitent, quick to respond, and overall a joy to work with. I look forward to our meetings and hang up each call with a smile on my face - even if I originally had questions or glitches with the software itself.

Pros

The software itself has centralized our Onboarding process and - fortunately - moved us to a completely paperless process! However, in my opinion, the customer service we have received from our assigned Account Manager has been beyond excellent and truly made our HR Cloud transition pleasurable.

Cons

Initially, the software was a little challenging to learn without a user manual or help center - however, I look forward to utilizing the new Help Center and FAQ section now!

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Excellent Product

It's been great from the sales experience, to implementation and on-boarding and finally actually rolling out to the Company. Our rep was AMAZING during implementation and still is always around for questions and help with any new items we need to get implemented!

Pros

So many to list- ease of use, operational efficiencies it has allowed our Company to obtain, continually adding new features, dev team actually listens to customer feedback, etc.

Cons

Not a whole lot- they are very open to taking feedback and improving on it for the user.

March 2019

Jake from Rogue Fitness

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2019

Good for any size organization!

Pros

Very efficient, and also easy to use. Easy to get started, and the free trial is a good idea if you're on the fence about it. HR Cloud is a time-saver, and can help you spend more time on other, more important tasks.

Customization is great, and it's not hard to do. Love the way you can build out your workflow.

Support is great, which is a pleasure after we gave up on our previous platform for the terrible service during our trial period. Nice breath of fresh air.

Cons

Some certain, more advanced features might take a minute to figure out and be proficient at, but that's usually the cost of having such robust features at your fingerprints.

There are some things on the roadmap that i would like to be hurried along by their dev team :) ha, but they do fine w/ rolling out features.

December 2017

Dani from Visit Annapolis & Anne Arundel County

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Good, but some room for improvement

Pros

Reduces paper files, employees and administrators can access from anywhere. The onboarding function is great so that employees can have all of the paperwork completed before their first day in the office! Customer service is fantastic when there are issues.

Cons

My company uses HR Cloud for 3 main purposes: performance reviews, PTO requests and onboarding/personnel recordkeeping. Unfortunately, all of these purposes are not on just one platform, so the admin and users have 2 separate platforms with logins to remember. This is extremely cumbersome and I am constantly having to remind my employees which platform to go to for which purpose. Also, the PTO platform does not automatically calculate remaining PTO after a request is made, so I have to keep a separate spreadsheet to track PTO remaining.

February 2019

Jessica from CCS Fundraising

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Great implementation representative!

Can't wait to see what HR Cloud updates have to offer in the future!

Pros

I like the way the system has many options to fit your industry style and nature of a unique build that fits all teams. Our implementation guy was really helpful with testing and ideas to fit our goals and ever-changing request. :-)

Cons

There are times that we may experience a time zone difference but all is well in arranging time and days that fit our schedules.

January 2019

Jeremy from TEEMA Solutions Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great product - more that meets the eye

Excellent software, excellent customer service, lots of flexibility. Very helpful and friendly product team

Pros

Very easy to use
Great UI\UX interface
Performance is excellent
Product allows for customization

Cons

Would be great to have the ability to 'white label' the product