What is Paychex Flex?

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companie...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

924 Reviews of Paychex Flex

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(395)

395

4 stars

(310)

310

3 stars

(148)

148

2 stars

(40)

40

1 stars

(34)

34

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 924 results

January 2019

James from JDUB Group, Inc.

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

January 2020

Justine from Delaware Center for Digestive Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

Payroll

Payroll, Admin for Employees keeping records.

Pros

The system was friendly to use and easier to do payroll when you were ready. There wasn't constant updates every day and you were assigned a representative to assist you with any issues.

Cons

Sometimes you run into an issues and your representative is out of the office you may get someone else who is not aware of the issue.

November 2019

Emmanuel from Housing Forward

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

Good product overall

It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.

Pros

Recording time is relatively easy. W2s and paysubs are easily obtainable Easy to navigate

Cons

From a user standpoint, nothing really.

October 2019

Adam from South Mountain Community Church

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

October 2019

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

November 2019

Sean from Worldwide Partners

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

Pretty good for the price

Overall this software definitely provided more capability than our old payroll processor, which is a win for us.

Pros

When we chose to implement this software we were looking for something that had more robust reporting and management of employees. This software definitely checks those boxes.

Cons

I find that sometimes Flex is not very intuitive to navigate, however, I only have to use this every couple weeks so I find it to be okay.