What is Paychex Flex?

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companie...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

974 Reviews of Paychex Flex

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(420)

420

4 stars

(315)

315

3 stars

(157)

157

2 stars

(45)

45

1 stars

(37)

37

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 974 results

January 2019

James from JDUB Group, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

September 2019

Eric from Source Receivables Management

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Reasons for Choosing Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

September 2020

MIRANDA from Rose Transportation

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Paychex Flex

I am excited to dive more into the software. Paychex Flex can do so many different things. I look forward to a very long and lasting relationship with them.

Pros

We are a month into the implementation process with Paychex and just processed our very first payroll. So far the experience with Paychex and their implementation team has been outstanding. The paychex flex website is very easy to navigate. Each user can customize his/her own dashboard for the items they use on a regular basis. The Paychex Flex APP is also awesome. You can access from anywhere if you need to view or update any information. VERY VERY PLEASE CUSTOMER SO FAR.

Cons

Nothing.

Reasons for Choosing Paychex Flex

When doing the demo, Paychex had pre-populated demonstration with our company name to go over. They were very thorough. The other product we had a demo for was not as thorough and therefore we felt they were not as prepared. Also, Paychex came in at a cheaper rate.

October 2019

Adam from South Mountain Community Church

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

October 2019

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Reasons for Choosing Paychex Flex

Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.

May 2020

Devon from Consulting Industry

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2020

PayChex Flex is not that flexible.

Intuit should concede with their payroll platform and buy paychex, and paychex should enhance their integration and modernize the platform to something more agile like quickbooks. Employees should be able to onboard easier just as if they were buying something on Amazon. All of the 3rd party vendors that seem to be value added services are just more portals and passwords needing to be centralized.

Pros

When it works and the overloaded staff can actually assist you, it is an absolutely awesome service. I have used PayChex since about 2015. Back in the day my first representative was the absolute most amazing advisor and gave me confidence when speaking with her because I could tell she knew her job. Over time as we added more states and switched companies, our SUI numbers became switched, bank accounts and invoicing was not aligned.

Cons

Besides the reports that you are inundated with, the platform feels like it can actually perform, but truthfully it is pitiful java platform. The two factor auth is great but gets on my nerves and the fact that you cannot integrate with other identity providers or into your actual backoffice systems is a shame.

Reasons for Choosing Paychex Flex

Mainly because they are based in Oklahoma and the support was amazing. My sales rep is amazing, but for the cost and the fact that payroll doesn't change much, it is cheaper to let them initially configure it and just pass it to your CPA. The fact they charge per employee per company is dumb too.