What is QuickBooks Payroll?

QuickBooks Full Service Payroll from Intuit is a web-based payroll system that integrates with the QuickBooks accounting platform. It is designed to help small businesses manage accounting and payroll all in one place.

Users can manage employee profiles to determine such things as pay rate, pay schedule and method of payment. Payroll can then be reviewed and submitted at any time, accompanied by detailed reports showing total payroll cost, pay compared between periods and cost breakdowns between wages and taxes, and between employer and employee. The option to print pay stubs is also available.

Behind the software is Intuit’s team of U.S.-based payroll experts, who can handle payroll setup, tax filing (federal, state and local) and tax payments....


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

557 Reviews of QuickBooks Payroll

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(401)

401

4 stars

(91)

91

3 stars

(32)

32

2 stars

(9)

9

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 557 results

January 2019

Melissa from Independent Contractor

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

QBO Payroll is the easiest way to manage your small business payroll

If you are already a QBO user and have a small to medium work force this is the your best bet. It works within your existing QBO file, so no need for double entry and tax filing is an easy to follow step-by-step process.

Pros

No more double entry when you run payroll through your existing QBO file!

Cons

This might not be the right solution for larger companies who have greater HR needs then just cutting a paycheck each pay period, though it is not difficult to set up employee deductions for things like health care, retirement plans, etc.

March 2020

Paul from CRS Tax Solutions

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Quickbooks Online Payroll

The software continues to be very efficient and provides ease of use. However, the confidence I have in customer service is what makes me stick with this software and not look elsewhere for an alternative.

Pros

Ease of implementation and constant guidance available from customer service to resolve any issue. Also the ability to access and run payroll from any device that can reach the internet provides so much productivity.

Cons

The Elite payroll service seems so restrictive. I cannot access many of the settings or execute many of the functions that I could through the Core payroll service. To change these settings I need to go through customer service, which was very confusing and frustrating during the implementation of the payroll service.

Reasons for Choosing QuickBooks Payroll

Years of experience with the product and with the customer service of this product.

August 2020

Sarah from The Ruby Slipper VA

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Another GREAT product by Intuit

Overall this is a good product if you a small amount of employees.

Pros

The product is very user friendly and easy to use. Highly recommend the software for your payroll needs.

Cons

I feel that the reporting is very lacking with this product. Better reporting and it would be my go to.

Reasons for Choosing QuickBooks Payroll

Price

April 2016

Steven from PSD Ltd

Industry: Management Consulting

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

April 2016

Service and support have taken a huge turn for the worse

Pros

Initially, before they took data away from the end user, I liked everything.

Cons

The customer service has become deplorable as of this writing. Never used to be that way. I have been without my payroll data since 1/16, and after 16 separate phone calls, each running through the same steps over and over, the same results. Nothing. Keep being informed that the "engineering team" is on it, but still no resolutions. They promise to call you back later that day, no call. So, I call back the next morning, and have to go through the entire scenario yet again. At this point in time, I'm researching other payroll companies. Intuit keeps sending me emails reminding me about payroll being due, tax forms being due... and I can't access any of the information to file it. Today, 4/19/16, I was told that there was a big software problem, that I wasn't the only one experiencing it... but, it literally took them 16 separate phone calls from me, no return phone calls from them AT ALL, and me finally getting angry and raising cain before they divulged that information. Not at all happy with Intuit right now. Several years ago, they surveyed users as to how to best run payroll. I was very VERY happy with having the data remain with me, backed up with them, and me filing electronically with the information in my computer. They decided to have everything "secured" in their hands. I stated my concern that the potential arrises to having our information trapped if they have any software or hardware issues... "Oh, no sir!! That would never happen!!" .... and now, I have zero access to my accounts and information. And the only response I got today after raising hell, is, "You have to wait and be patient, sir." ... I would have to say be cautious when deciding to use Intuit right now.

June 2020

Nicole from Seven Salon

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Wouldn't Change A Thing

The ability to do payroll myself, instead of having an outside company do it is of great value to me.

Pros

Ease of use, quick response to any issues or changes needed

Cons

Integration was easy, they walked us through everything step by step.