Shiftboard Software


 

Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.  

Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.

Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.

 

Shiftboard - Schedule
 
  • Shiftboard - Schedule
    Schedule
  • Shiftboard - Profile
    Profile
  • Shiftboard - Reports
    Reports
  • Shiftboard - Roster
    Roster
  • Shiftboard - Mobile
    Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

202 Reviews of Shiftboard

 

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Software Advice Reviews (5)
More Reviews (197)

Showing 1-5 of 5

Chris from ALTA IT Services
Specialty: Staffing Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Pretty straight forward tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool was pretty easy to learn and teach some of my team members how to use. Easy for our users to navigate through.

Cons

Update for Shiftboard could have come quicker. There was some information you would need to input that always wasnt easy to obtain.

Review Source
 
 

Cassandra from Sundance
Specialty: Arts & Cultural

March 2015

March 2015

Shiftboard is straightforward and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that it automatically tallies hours for you

Likes Least

I wish there was an expanded calendar view; it's sometimes a little tricky to see details about your shifts from the overall monthly representation.

Recommendations

If you need to allow people to sign up for shifts on their own and keep track of their own hours, and have a system in place that can verify whether someone has done those things, Shiftboard is good.

 
 

Stan from Bend Film
Specialty: Other

February 2015

February 2015

Shiftboard is well suited to our organization, where we need to coordinate several hundred volunteer shifts over a 6 day period.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is easy to use and has suitable functionality.

Likes Least

There is a lot of upfront overhead before we can get to designating shifts.

Recommendations

I would think through how many users you are going to have and determine if you want to support all of them signing in.

 
 

Justin from Vistacom Inc
Specialty: Corporations

February 2015

February 2015

Shiftboard Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They work with us to provide a robust and scalable solution that meets our needs.

Likes Least

They could be more proactive with updates and contact information.

Recommendations

Be patient and look through as many different vendors and support contracts as possible to determine your best solution.

 
 

Golda from Golda Michelson
Specialty: Human Services

February 2015

February 2015

shiftboard ussage

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was easy to navigate and to use. I could then signup for what I wanted.

Likes Least

I liked itãthere was nothing that I did not like about it.

Recommendations

Just try it out and see if it serves your purpose for your business.

 
 
 
Showing 1-20 of 197

Maggie from Lost oak winery
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Shift board

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Maybe it’s operator error, as customer support was always able to take me through the lengthy process of solving my problems, But I felt I had more problems than benefits when it came to using this software. Doesn’t offer much and was quite confusing.

Pros

Streamlined tasks that could be marked as completed.

Cons

There doesn’t seem to be a lot of functions.

Review Source: Capterra
 

Jessica from Pearle Vision
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Shiftboard is just Okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were not impressed with the Shiftboard App. We have better success when using it on our desktop office computers.

Pros

I like the ability to check my schedule and hours online.

Cons

The App is not very user friendly. The desktop version is much easier to use.

Review Source: Capterra
 


November 2018

November 2018

Staffing made easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Since using this software I've found information is streamlined and it has taken away confusion from the serving staff. We're able to be more self serving.

Pros

I like the ability to access schedules anywhere and quickly see notes about each shift, especially the notes section for shifts

Cons

I've not found issues with the software. My use is every basic.

Review Source: Capterra
 

Chamira from Champion National Security
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Shiftboard

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall, amazing software!

Pros

A very easy and reliable tool to use for scheduling.

Cons

It has its up and downs with errors and glitches.

Review Source: Capterra
 


November 2018

November 2018

Good for scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shift board is a useful tool for scheduling people for events and hourly work.

Pros

You can see your schedule or your employees schedule as well as make sure you have enough bodies when needed.

Cons

Some employees have the app and are unable to do as much as the site.

Review Source: Capterra
 

Jesse from Global Protection Group
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Robust features but needs a better UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has lots of great features and report capabilities for the money. Can be easy to use once you get the hang of it.

Cons

Could use better support and training videos on the features. I had to figure a lot of things on my own through trial and error. Can be overwhelming at first but once you get used to the features and shortcuts it becomes easier

Review Source: Capterra
 

Kenric from LifeLinc Anesthesia
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Website's Layout Needs Updating

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that you can search based on company locations and employees.

Cons

The style of the page layouts seem very boxy. I would like to see a move viewer friendly page so that the site doesn't feel as clunky.

Review Source: Capterra
 

Ashley from Loveless Events
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Decent Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software was just what I was looking for in that it lets my staff opt in to events. The tech support is friendly and fast but doesn’t always have a definitive answer for you.

The mobile app turned out to be a great bonus though I wish it had more of the features available for the desktop version.

Overall, I’m very happy with the software and would purchase again in a heartbeat.

Pros

This is the only scheduling software I’ve found that lets employees opt into a shift instead of filling out their availability every week. I work in a catering business so we don’t have consistent work for our servers. They all have school or other jobs to work around their schedule with us. Some of them only work with us twice a month so asking them to keep an updated calendar of their availability is unrealistic. This software lets me post all the shifts and have servers sign up for the ones they want. It’s very helpful. Shiftboard does also have the ability to let staff fill in availability and have management work off that, however.

I also appreciate that I can include notes about the shift and addresses for when we do offsites. The software also lets me divide servers into teams so that they see only the shifts they are eligible for.

Cons

It’s not the most aesthetically pleasing site and takes a while to adjust to the layout, but once you get used to it, it’s fine.

The biggest issues I find is that you can’t export your sign up lists. When I have 40 events in a month, I’d like to print out a list of who signed up for what and work from there, but I have to go shift by shift, typing the results in an Excel sheet instead. Also, there isn’t a way to track who did what change in the system. When I’ve had issues in the past that may have been from a software glitch, they can’t give me an answer as to who changed what and when.

Review Source: Capterra
 

Alexander from G4S
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Adequate, but has room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.

Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.

In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.

Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.

Pros

- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)

Cons

- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.

Review Source: Capterra
 

Harry from University at Buffalo
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Web based scheduling calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Vast improvement over our old system. And I like that different supervisors can change things.

Pros

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Cons

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

Review Source: Capterra
 


August 2018

August 2018

Manage our bar staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

Cons

I don't have anything negative to say! It's worked great for us for a long time.

Review Source: Capterra
 


August 2018

August 2018

Promised the Sun, got a glowstick...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great sales people. Mediocre developers, and limited support.

Pros

The idea of what it could be. Highly powerful, flexible, and fully supported.

Cons

That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.

Review Source: Capterra
 

Sergio Eduardo from Transpais
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Incredibly useful and powerful once you get the hang of it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.

Cons

Steep learning curve, and I believe that a little polishing on the interface would be really good.

Review Source: Capterra
 

Meagan from ParkWhiz
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

So robust, so unorganized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

Cons

it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.

Review Source: Capterra
 

Luke from Rockcastle
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Shiftboard is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really makes it easy for people to see open shifts and pick up extra OT. It is a one stop shop that the whole department can use.

Pros

This is easy to use and the user interface is set up so that anyone (even those with minimal computer experience) can use it.

Cons

To be honest, I have used several solutions/apps like Shiftboard and Shiftboard outperforms the rest. The only Con is that I wish I had picked this sooner.

Review Source: Capterra
 


April 2018

April 2018

Online rotas made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to easily rota 500+ staff members

Pros

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Has narrowed down our options

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has brought the concept of multiple systems to one place, eliminating the need for more than one program.

Cons

It is hard to get used to, and the set up is tricky. It's a lot of trial and error to get things set up the way you want them to but customer service is great at answering questions.

Review Source: Capterra
 

Chet from Education At Work

April 2018

April 2018

Keep on looking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

Cons

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

Review Source: Capterra
 

Melita from City School Of Decatur

March 2018

March 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!

Pros

It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.

Cons

Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.

Review Source: Capterra
 

Charles from SXSW

February 2018

February 2018

I've used Shiftboard the last couple years for SXSW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy for organizing a crew and assigning volunteers to shifts

Pros

It is pretty easy to schedule shifts for our crew. I like the reports we can run to check hours for volunteers.

Review Source: Capterra
 
 
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