User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.0 / 5

Functionality

4.0 / 5

Ratings Breakdown

5 stars

(7)

7

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

  • Pros

  • "The stability of whole ERP containing many modules with most effective integration of almost countless work flows. "

  • "1. ESS portal layout and design. 2. Easy to use "

  • "Easy use, application on mobile & approval chain is very fast."

  • Cons

  • "GUI should be improved. The design could be made more effective with more attractive background and theme. "

  • "1. Complicated reporting structure 2. Data cannot be converted into meaningful information. "

  • "To be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready."

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Showing -49 - -39 of 11 results

July 2018

Sami from Osit

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

It simply makes life easier

Automation

Pros

It used to take our HR department more than a week to prepare payroll , now it only takes a few hours to produce a correct and accurate payroll including leaves and permissions. Many other essential features that helped the company automate many processes. The employee self service is easy to use, it almost does require any training.

Cons

Needs speed improvements but it's not very noticeable. Applying for more than one leave causes an issue sometimes.. Smart HCM has informed us that this issue is resolved in the new release coming soon.

July 2018

Ejaz from Somfy Group

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2018

A great HCM with so many integrated solutions that are compatible very easily.

Pros

The stability of whole ERP containing many modules with most effective integration of almost countless work flows.

Cons

GUI should be improved. The design could be made more effective with more attractive background and theme.

December 2019

Marwan from Wartsila Power Contracting Co Ltd.

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2019

Better supprt in the new services required

Very good.

Pros

Easy use, application on mobile & approval chain is very fast.

Cons

Requesting pay for any additional services.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

A comprehensive product

Low price comprehensive system that even fills the gap that even tier1 systems miss.

Pros

Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient.

Cons

To be able to use it fully, substantial amount of data is required from the business to configure the software, which normally SMEs don't have ready.

Response from SmartHCM

Replied July 2018

Thank you for you feedback for SmartHCM.

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

Very comprehensive and detailed HRMS applicaation

Pros

Quick implementation & great value for money. Very intuitive user interface which helps in the quick user adoption.

Cons

Ability to integrate with other applications.

Response from SmartHCM

Replied July 2018

Thank you for your feedback, we always believe there's room for improvement. Send us your suggestions for any feature or functionality to be added in SmartHCM.

December 2019

Hassaan from Zones PK (pvt) Ltd.

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2019

Review

Pros

1. ESS portal layout and design. 2. Easy to use

Cons

1. Complicated reporting structure 2. Data cannot be converted into meaningful information.

July 2018

Mohammed from Wartsila

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great product to ease the HR processes

Pros

Adding formulas to automate the calculations of the payroll and the interactions of the support employees to resolve any issue

Cons

Customization cost is high, only being accessed through mozilla firefox browser, there are no presentations that explains what employee needs to do in ESS to guide them

July 2018

Asad from Hotel One (Pvt) Ltd

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

July 2018

The product is good and their support is quite effective

Pros

The modules. It covers all HR domains. The smartphone app and attendance utility via app is very effective

Cons

Reporting side is very weak and basic. Needs dynamic reports. Reports cannot be used for analysis via vlookup

July 2018

Baris from Quandoo

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

Briefly simplfy the complex

Price is ok...working better than ok.

Pros

Fast, easy to use, shorten all day jobs in few mnts.The product its not just for HR departments also its integrated to finance and all other main software systems

Cons

No comment

Response from SmartHCM

Replied July 2018

Thank you for providing us your feedback

July 2018

Atiq from FAMA Technologies

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Ranked well when it comes to customization.

Pros

Quite a comprehensive system that automates all of the HR activities and truly make it paper less much more efficient. Highly parameterized, user friendly & flexible to accommodate your requirements.

Cons

Software should be enhanced to other modules as well. It must be consolidated to one package solution for consumer.

July 2018

Fahim from Assets Care FZE

Company Size: 11-50 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2018

Overall gives user friendly and better real-time view.

Pros

Better UI and reporting features. Recommended for better HR/ER implementation, helps in easily manage attendance, leaves and other routine HR processes. Top of it, value for money.

Cons

So far so good, improvisation is an on going process with the conversion feedback into feed-forward.