SmartRecruiters Software

4.23 / 5 (107)

About SmartRecruiters


SmartRecruiters is a web-based hiring platform designed with the end user in mind. The solution is suitable for companies with more than 50 employees in almost any vertical, and since it runs in a browser, it works well on all platforms, including Macs, PCs, iPhone and Android. Applicant tracking and applicant sourcing applications make this a platform for all hiring needs.

With a user-friendly interface, users can navigate to post a job, apply for a position, review a candidate or remove an applicant from consideration in few clicks. The solution also offers managers and recruiters a mobile hiring app, with mobile-optimized job postings and career pages.

SmartRecruiter’s social features facilitate collaborative hiring so that users can evaluate, discuss and hire candidates as a team. The solution also features a mobile-ready hiring feed that provides visibility into each stage of the recruiting and hiring process.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

107 Reviews of SmartRecruiters

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

4 stars

(43)

3 stars

(13)

2 stars

(4)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 107 reviews

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March 2018

Matthew from Citizant

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Smart Recruiters is, as a whole, a fantastic company/software. That sums in my thoughts.

The intuitiveness /usability of the system is a huge benefit. We're able to move candidates through the process very easily. A complaint though, the included job aggregators are pretty irrelevant

Pros

The BEST piece about this software is the fact that new features (taken from the community of SR users) are constantly being developed and we get monthly releases. Obviously, the user interface is very intuitive and easy to teach new managers. We just completely overhauled our entire Recruiting process, and the easiest part of that herculean effort was changing the process in SR.

Cons

Notifications are kind of a bugger. There's a feature that allows constant notifications, but the only person that can get those constant notification is the hiring manager. Why not the Recruiter too? Recruiters at my company live in this system day in and day out, hiring managers hop in and out as needed, so we're the ones that need the notification (along with the hiring managers).

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

ATS that allows you to keep on track with your hiring at ease

all recruitment processes kept in one place

Pros

I can manage all of my hiring projects in one place, different levels of collaboration, integration with a huge variaties of job boards, easily customisable. you can create all types of templates for different flows from rejection emails, to offer emails. integrates with other systems like video interviews or assessments which creates a smooth and easy flow.
they are now introducing a new feature - an AI assistant and that should be a massive addition to the functionality - the system will now be able match your JD with the most suitable candidates

Cons

it might feel a bit overwhelming with a lot of features that you don't necessarily use. there's lots of functionality which is great for bigger companies but which I personally don't use and they sometimes slow me down, though I totally understand the necessity of those.
I'm lacking notifications to respond to the candidates if I haven't been in touch with them for a while

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Great value!

Pros

When I discovered SmartRecruiters I worked for a smaller mom and pop business. We didn't have a prior application tracking system. This product significantly improved our processes. It allowed us to post positions easily and manage our applications and share applications to other users. It was easy to set up and to post once and distribute these postings to the job aggregators we chose. The support team was very friendly and trained us. As we expanded our business this software kept up. I highly recommend trying it. We were able to improve our KPI with time to fill.

Cons

I really don't have many cons system. I really enjoyed using this software.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

March 2018

Smartrecruiters is a forward-thinking platform that neglects the fundamentals of recruiting needs.

A functional ATS that integrates with our other software and timely customer support.

Pros

I like the ease of sharing candidate and job info with internal employees and the simplicity of storing and updating all data within the system. Smartrecruiters integrates well with our other software and is an effective "one-stop shop" for our recruiting process.

Cons

The "open" nature of the software and the inability to customize manager and interviewers' visibility into the recruiting process. Anyone attached to the hiring team can see confidential candidate data (such as salary requirements and the results of screening investigations), as well as emails between recruiters and candidates which is extremely problematic. It is also not a functional tool for reviewing candidates- you constantly have to restart the process because of how the software redirects when you are dispositioning people and it requires too many clicks and opening of new tabs to be an efficient process. Scheduling is simple but making edits to interviews is very manual and time-consuming-- the software really misses the basic functions that makes an ATS usable and helpful to the recruiting process.

Response from SmartRecruiters of SmartRecruiters

Replied July 2018

Thank you for taking the time to review us and for your candid feedback. Regarding the inability to customize manager and interviewers' visibility into the recruiting process: our Spring 2018 enhancements include many changes regarding this issue. Admins can now create up to 5 custom system roles, and configure each custom role's access and permissions with high granularity in three general areas: access to 'Configuration' and Admin settings, access to 'Analytics' (and reporting), access to 'Jobs & Candidates'. The Analytics and Jobs & Candidates areas are further broken down into product areas: company settings, compliance reports, analytics, report builder, create a job, hiring team, access all jobs, access group. For each area, Admins can assign a specific level of access to each custom role: 'no', 'view only', 'limited' and 'full access'. There is much more information available in the help center and especially the page regarding the Spring 2018 enhancements. I hope this helps!

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Excellence, always upgrades, meets my needs

SmartRecruiters worked exceptionally well for our company and our needs. As a newly created HR department, SmartRecruiters was able to help us become more efficient in hiring and tracking our applicants--while remaining user-friendly and effective.

Pros

I am able to work as the only recruiter for our 160 EE company. Without it, we would not have been able to provide the high level of satisfaction to our candidates and new hires.

Cons

Not very Canadian friendly for extras such as paid postings, assessment tools, screening. Would like better onboarding. Can be a bit frustrating for candidates

March 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

SmartRecruiters is innovative, mobile friendly, social media integrated game changer!

The number of applicants received has doubled over the previous year (prior to switching to SmartRecruiters). The candidate experience has vastly improved due to social integration and mobile friendly use.

Pros

I like the ease of use for candidates and users alike. Social media integration, hiring team collaboration, and customizable applications enhance the candidate experience. SmartRecruiters Hiring App is perfect for on the go candidate review, messaging, and calling. Job postings are easy and automatically push out to multiple job boards.

Cons

The marketplace is great for integrated add-ons including assessments, reference checks, and background checks. However there are additional costs for the add-ons.

March 2018

Joanna from CapTech Consulting

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

A collaborative platform that is advancing our talent acquisition strategy

Pros

simplicity of interface, enabling collaboration of hiring managers, open APIs to integrate with other platforms, likeness to other social tools that enables ease of use and adoption, and ability to customize and create platform adjustments without change ticket costs or depending on the ATS provider to make the changes.

Cons

Our HCM solution has an ATS that we chose not to leverage because features were behind SmartRecruiters - yet, we have to build integrations for solutions that integrate with HCM

April 2015

Lisa from Energy One


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2015

Every Recruiter or HR person should try SmartRecruiters!

Pros

The SmartRecruiters platform is seamless. I love that I can create a job posting and post it to a host of job boards, then pay for it in one simple step. SmartRecruiters will also post the job on a host of free sites. Our hiring Managers can access the system easily with minimal training. Candidates can apply quickly via their mobile devices and it is simple which attracts more candidates. If I ever have a question, their priority support responds immediately and resolves any issues. Bottom line is SmartRecruiters saves me time and money and makes my job easier.

Cons

Nothing. The team at SR listen to my needs as a customer and work to give a solution for all customers. The system has only been even more perfected over time.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I love this platform! it allows me to track my recruiting process and find the best match!

As I told before, I can track my recruiting process including customer and candidate feedback, in a very easy way.

Pros

I like the availability of tags and notes to find candidates based on specific words. I can manage candidates that are in active search but not assigned to processes, and match them based on their skills.

Cons

The free version is great as it is, but if I 'd like to migrate, it would be too expensive if I compare con local suppliers that offers similar options.

March 2018

Deirdre from Education Development Center, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Responsive, knowledgeable customer service and easy to use product.

Value for money. Increased coordination within hiring teams. Detailed information on candidates. Ability to quickly review and respond to all a high volume of candidates.

Pros

Easy to configure and use. Extensive training isn't needed to get up and running. For those who require it, there are online tutorials for every part of the system.

Cons

Candidate search functionality isn't very robust. It is limited to predefined fields (e.g., location, degree, etc.) instead of allowing customer to define the fields from the candidate profile to use for searching and sorting (e.g., technical expertise, field of study, industry-specific terms, etc.).

March 2018

Deanna from Enerkem Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

This is the most user-friendly and efficient recruiting platform ever

- ability to get managers to participate in sourcing - easy candidate management - publishing jobs to numerous job posting sites espacielly the major ones

Pros

- User friendliness
- extremely high quality, efficient and fast customer service
- constant improvements and new smart functionnalities without disrupting daily usage or minimal disruption

Cons

Nothing to say. The market is very competitive now with all the AI. With a lot of hope, SmartRecruiters is agile!

March 2018

Jennifer from GL group, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

This ATS makes it easy to organize candidates through the process and make notes.

It makes it so easy to track and organize applicants in one spot. It also allows other members of the team to pick up where one person has left off.

Pros

I love the easy of use with SmartRecruiters. It makes it easy to post jobs, move candidates through the process, and save notes for future reference.

Cons

If people apply for multiple jobs over years or months, SmartRecruiters does differentiate between resumes or other uploads.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I have a great experience, makes easy and faster my daily work

Pros

I like the way you can do the whole recruiter process, make notes and share with coworkers everything about candidates and how you can use the analytics to have a better view of the results in every process.

Cons

I like everything, I think there is nothing to improve for now, but maybe would be nice if the administrator is able to delete other users when they are not in the company anymore.

April 2018

Stephanie from Tax Analysts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

This ATS has streamlined our recruiting process and allowed us to manage everything in one place

More efficient process and less time spent having to account for data and manage a spreadsheet of candidates.

Pros

It's very user-friendly and has a social media look and feel to it so most people can relate to the functionality.

Cons

When I export certain reports into excel, they don't always come out clean and I have to do a lot of deleted and un-merging of cells, but once I get that done, the data is very useful.

March 2018

Sam from Equinox

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

SmartRecruiters makes it easy to have control of our application flow.

Organization and easy communication.

Pros

Easy communication with hiring managers. Great tool to stay organized. What I like most is being able to interact with an applicant in a timely manner and being able to communicate with them wherever I am.

Cons

Would love the platform more if I could streamline basic tasks: setting follow up reminders with applicants, reminders for hiring managers, etc. I would like to be able to keep the same message thread when having conversations with an applicant, instead of having to go back and forth from my email.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Exceptional Product, and Leading ATS

Pros

Feature-rich but delightfully simple, SmartRecruiters was built with the hiring manager and candidate in mind. SmartRecruiters has redefined how we invite talent into the organization and has made a significant impact on our Company's success.

Cons

With rapid and high volume hiring across multiple locations in similar roles, it can be a challenge to mass-modify job postings.

March 2018

Madlin from Smaato Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Handling approx. 30 job pipelines simultaneously is fairly simple with SmartRecruiters.

Moving the organization around the recruitment process in one tool, communicating with the hiring team on a candidate's profile and setting it as private notes has been of great value. Also the cost per hire becomes more and more attractive even though many websites we publish job ads are not yet integrated. The analytic section however, is very helpful indeed and most of the times shows accurate data.

Pros

Inviting a whole hiring team, scheduling interviews in the tool, comparing candidates based on a score card.

Cons

Missing an option to upload files to a job pipeline, missing search filters in the PEOPLE tab which seem so obvious but aren't there. These two things make the handling of 100+ candidate difficult.

Response from SmartRecruiters of SmartRecruiters

Replied July 2018

Dear Madlin, Thank you for taking the time to review us and for your candid feedback. Regarding your inquiry about search filters, there are many possible search filters in the people tab, and you can even combine them. You can filter candidates by location, proximity to the location, title, status, candidate groups (active, past, leads, referrals, internal), the type of candidate (employee, recently viewed, deferred, pending rejection message) the source, tags, `applied to¿, the application field, the recruiter, the created date, rating, company, school/university, rejection reason, withdrawal reason. If you feel like the current filters do not satisfy your needs, do tell us as we take your feedback very seriously. As far as adding files to a job pipeline is concerned, file uploads can only be made to a candidate profile. I hope this helps!

March 2018

Syed Yaseen from Axius Technologies Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

It has been very useful in posting the jobs over different platforms from SmartRecruiters. Easy 2Use

Pros

Sharing the jobs to different job boards in one click.
Rating the candidates, saving the notes for future reference.

Cons

Earlier I was able to post n number of positions, but no it has been reduced to 10 which I did not like.
The adding of location is been very complicated now. Please change it as it was earlier!
Eles it the best out in the market :)

July 2018

Sarah from Boland

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

July 2018

Used this for our company applicant site and to post our career opportunities

Pros

It was originally a free site which we used to post career opportunities and application site. The system was easy to navigate and to search for candidates.

Cons

It didn't offer a variety of features at the time we needed and we changed sites because we needed a system to integrate with our onboarding and payroll program

August 2018

Hussain from Avanceon limited

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

It’s promising product but raising subscription fee abnormally

Should introduce economical packages for SMEs

Pros

Reliable and ease of use stands at the top. Job boards are very effective and we get quality resume.

Cons

It’s started as free app with all the features. The promise of SR was it will remain free. Though it’s still free but full functionality admin controls are now restricted to pod users