Softworks Software

System is fast, easy to use. The support that softworks offer is fantastic, they are quick to resolve your query with follow up contact

Pros

Easy and quick to use. loads of information stored on system. Good access to reports and they are easy to generate and read

Cons

none at the moment that I can think of. If there are issues, all you have to do is raise a ticket and they will be dealt with a.s.a.p.

No

Pros

Easy access
Quick view
Adding a new employee is relatively simple.
General overview of the system is good

Cons

Reports are not always easy to pull
Would like to see more generic reports useful to our requirements such as absenteeism and daily attendance reports

Pros

Ease of use, real time reports, price point and excellent after sales support.

Any queries you may have are always replied to and resolved within a hours or even minutes

Cons

Only thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.

Overall the system is useful but at times i can deal with a few issues and have to contact support more than once a week.
Support are great and resourceful but at times can be left waiting for a reply to a problem and I will have to chase for a solution
Manual is not very descriptive in learning how to complete a feature

Pros

easy for employees to monitor their clocking and annual leave
some reports are useful
easy monitoring for supervisors and management

Cons

too easily accessible to employees
not all features do what they say meant to - ie Cancel Absence Entry
constant issues of the clock cards not calculating correctly after adjustments are made

Very happy with the product and service overall. The main thing for us is the end-user interface and our employees find it very easy to use.

Pros

User friendliness, training supports/guides online, ticket turnaround is quick for those queries which are urgent

Cons

Sometimes, the updates on the tickets are too frequent and can be closed off before I have time to review the query submitted or do the action they have suggested or respond to the query.

Pros

Mobile app is brilliant!!! System is very user friendly.. users can start to use it straight away without training in some cases

Cons

Doesn't have an employee calendar that you can see at a glance what type of absences employees have had

Always supportive team

Pros

- Geat team and quick resolutions
- Value for money
- Always helpful in any situation
- Nice talking to Support team

Cons

- During payweeks usually every monday the server got hangs ans we have to restart the webserver again and again for making the Software works properly
- Sevrer strength must be increased

I find the overall experience of working with softworks very good and their support team are second to none. There is a big fall out when you move from dealing with the developers on to the support team which can be expected.

Pros

Visually Clear, ESS Very self explanatory. Good support team, very efficient, friendly. Calls always returned promptly.

Cons

A lot of hard work gets undone when upgrades are done that you are not aware of before the upgrade. There are always advantages and these are sold well but nobody comes out and advises of the disadvantages (facilities that are lost that were in an earlier version) I have asked previously for the pros and cons to be listed out to allow the end user to have the knowledge of what negative possibilities there would be. It would save a lot of time for the end user and also the support desk as softworks from helping the end users with the same issues repeating time and time again.

Support although rarely needed is generally very good.
Would like to have the opportunity to look further into what the system can do for the business but do not have the time

Pros

It rarely gives us any problems. Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.

Cons

Due to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.

Pros

The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.

Cons

The connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.