Useability and Comfort and great Softworks Support

Always supportive team

Pros

- Geat team and quick resolutions - Value for money - Always helpful in any situation - Nice talking to Support team

Cons

- During payweeks usually every monday the server got hangs ans we have to restart the webserver again and again for making the Software works properly - Sevrer strength must be increased

Functional

Support although rarely needed is generally very good. Would like to have the opportunity to look further into what the system can do for the business but do not have the time

Pros

It rarely gives us any problems. Set- up and disabling of new employees very easy, could be improved by verification of unique record before the end of the process.

Cons

Due to lack of usage, no longer familiar with the set-up or configuration. Therefore so any desired modifications tend not to get implemented.

Upgrade to 9.1

I recognise Softworks is an off the shelf product and is not designed to meet all our needs, but I have a team of managers that expect perfection, and it is challenging to maintain the product as a positive tool in support of staff management. I am concerned when we change computers that has the system set up, there is an extortionate cost to reboot the software onto a new computer. On the whole Softworks is much better than how we use to work, in support of clocking, payroll, shift planning, holidays, and reports. Also great to centralise all our p/documents, allowing our HR department not to hold hard copy p/files.

Pros

The upgrade is visually much better, still early days and we are learning all the tools it offers. The Rep was very good at supporting the problems we had at the initial phase of upgrade, she was efficient and reacted to all the issues immediately. Please pass my sincere thanks...

Cons

We have had many issues regarding the holiday, staff are unable to request a holiday unless we place a shift on the system. Early stages of the upgrade the configuration did not work; The Employee Handbook is not on the App, as when I first discussed this I was informed it would be part of the App. The managers are unable to access as a manager on the App The daily hours are not totalled on the Employee Scheduler

Easy to use Time and attendance system for users, managers and administrators

Pros

Ease of use, real time reports, price point and excellent after sales support. Any queries you may have are always replied to and resolved within a hours or even minutes

Cons

Only thing i would like to see is more flexibility for customers to make changes to certain formats in excel reports.

Softworks review

Pros

The employee self service is very easy for our employees to use and navigate and has allowed us to move away from a paper based system.

Cons

The connection with configuration and clockwise is often difficult and I find the set up of alerts, and holiday requests quite tricky.