SurePayroll Software

Dependable Payroll Service

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

Good and Bad

Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

Could be better...

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

Best software for payroll!!!

SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.

Pros

Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.

Cons

I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.

Overall does a great job

Overall I really like using the software and support is there when you need them for the most part.

Pros

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

Very easy to use and takes care of everything

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

Makes payroll simple and easy!

Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

LOVE SUREPAYROLL

Pros

I love everything that it offers. I can view old forms and documents and see all my vacation and holidays in one place to keep track!

Cons

I hate that when you log into (a saved device) it still says you have to send a verification code to your phone. I get that it is good for security, but it just takes extra time and steps when I have already saved the device!

SurePayroll - accurate, timely, easy to use

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Do Not Use Surepayroll

Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Really great payroll product!

Pros

Customer service is fantastic. Whenever I call, they answer quickly and are super knowledgeable and helpful. The program is very easy to use and saves me soooo much time each payroll period.

Cons

The reporting features aren't amazing. you have to select each pay period and refresh the screen which is a bit annoying...but it's not really such a big deal in the long run.

Good software once I was able to access it.

I was able to see my paycheck online and print out the stubs if I needed to.

Pros

It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons

I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

Clunky from a User Expereince

Pros

The site functional, tracks your paycheck, and you do get paid. All the information you need is available on the website.

Cons

The site is rather clunky, as every time you need to login, you HAVE to do the text confirmation check, but if you're on a prepaid plan with your cell phone provider, the texts never send and you are logged out. I had to get HR to redo my internal file with a Google voice number just to be able to get my W-2, as they won't do a call or an email verification. Beyond that, the site is just very basic, no robust features, but the core of the product does work. Finding where documents are is a little non-user friendly, but not the worst I've seen.

IF YOU LOVE HIDDEN FEES

Pros

they have relatively easy to use UI and nothing else

Cons

After being with the service for 2 years. They incorrectly filed my taxes 3 times in that time period. Which I didn't cause any issue for the service even though it caused 3 months of headache. Then this year I received $545 in fees which consisted of "expedited payroll", "cancel payroll", and "returned direct deposits". I asked for a refund on the only $150 worth of "returned direct deposits" and was told no. So if you love a company who has horrible customer service, messes up your taxes, and then charges you fees....pick this one!!!

Surepayroll is the best!

Overall, my experience has been a great one. The process of running a payroll is seamless and easy!

Pros

Easy to input payroll hours, gratuity and add other Hourly rates for my employees. I like the fact that they deduct Federal and State Taxes, as well as they provide Direct Deposit so I don't have to worry with paper checks being cut and mailed.

Cons

They charge for every employee over 5 that are on the payroll and sometimes that can add up on a monthly basis.

SurePayroll experience

We have been using SurePayroll for my insurance agency for a little over a year now and I must say it fits the bill in every way. The data entry is very simple and takes only a few minutes. I can make changes each pay period to include commission income or hourly adjustments. The only minor issue I have had is waiting for the payroll summary report to update online from the previous pay period. I've found that if I logoff and login again it updates much faster. Beyond that...for a small to medium size business, I think it is a very cost effective and efficient way to process payroll. As a result, I have referred SurePayroll to a number of my small business clients. Tim Shelton, my original SurePayroll representative is very responsive to any questions I may have. Keep up the good work!!

Monthly Payroll service

Customer support has always been very attentive. They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Pros

Ease of export and import to accounting software.

Cons

They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.

Sure payroll User

Pros

This payroll software allows my contractors to easily login using the username and password to obtain their paystubs.

Cons

I really wish it didn’t take two days for payroll to reach my Contractor’s bank after submitting it.

Excellent from an employee's point of view!

I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

Pros

- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons

- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

have used for over 10 years for monthly payroll

easy to process payroll.

Pros

inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.