SurePayroll Software

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

I would suggest a simpler payroll system then this one.

Pros

It gets the payroll job done which is what I need

Cons

It was very difficult to set up and understand when I first had to use it. I got frustrated quite a lot and it took a lot of my time trying to do it correctly.

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

Horrible!!!!!!!

Pros

Decent dashboard where you login on the website.

Cons

They can't seem to do anything right and filings/taxes have been a disaster!!!!!!!!!

Overall, my experience has been a great one. The process of running a payroll is seamless and easy!

Pros

Easy to input payroll hours, gratuity and add other Hourly rates for my employees. I like the fact that they deduct Federal and State Taxes, as well as they provide Direct Deposit so I don't have to worry with paper checks being cut and mailed.

Cons

They charge for every employee over 5 that are on the payroll and sometimes that can add up on a monthly basis.

Pros

Customer service is fantastic. Whenever I call, they answer quickly and are super knowledgeable and helpful. The program is very easy to use and saves me soooo much time each payroll period.

Cons

The reporting features aren't amazing. you have to select each pay period and refresh the screen which is a bit annoying...but it's not really such a big deal in the long run.

Pros

I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.

I was able to see my paycheck online and print out the stubs if I needed to.

Pros

It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons

I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

Easy to use, quick, efficient

Pros

Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.

Cons

There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.

Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

Pros

- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons

- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

easy to process payroll.

Pros

inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.

Customer support has always been very attentive.
They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Pros

Ease of export and import to accounting software.

Cons

They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.

Advice to Others

Sometimes changes to payroll are not saved to the following month. I must be doing something incorrectly.

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.

We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!

Surepay has consistently provided me with important payroll and tax information. I cannot think of anyway they can improve on their service. I have no negative comments on their very professional service.

Very straightforward and relatively user friendly.