VidCruiter Software

4.48 / 5 (74)

Our advisors have recommended this product 4 times in the last 30 days

About VidCruiter


VidCruiter is a cloud-based applicant tracking solution that helps businesses across various industries manage their recruitment operations.

VidCruiter allows users to conduct video interviews which helps them to assess candidates based on qualitative data. Users can decide the number of questions to be asked during the video interview and give candidates an option to re-record their answers.Multiple interviewers can participate in an interview and the solution's structured workflow allows them to keep the process uniform for multiple candidates. It also provides users functionalities to share their computer screens during the interview process.

Company branding, private chat during interviews, interview playback and mobile interviewing via applications for iOS and Android devices are other features offered by the solution.

Support is offered via phone, email and other online resources.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

74 Reviews of VidCruiter

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(40)

4 stars

(30)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 74 reviews

Do you use this product?Write a review

September 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

VidCruiter Review

I think VidCruiter is easier than other video interview software that is used by the State of Oregon. Though it takes a bit to learn it, I much prefer this application over any of the others I have seen. It is also cost efficient making it affordable for organizations with a limited budget to purchase.

Pros

I like the following features:
1. Customized video templates
2. Recruiter ability to download documents
3. Candidate ability to upload documents
4. Recruiter ability to determine the length of the recording, the number of tries and the preparation time
5. Recruiter ability to set the application to private, thus disabling the video access to applicants who aren't timely
6. Customer support is awesome. Always accessible and timely.
7. Interviewees can view themselves as they interview. I have done video interviews where I am unable to see anything but a black screen. It's weird.

Cons

VidCruiter wasn't the easiest software to learn, however, compared to other video interviewing software that other state agencies use, I like VidCruiter the best from both a recruiter and an interviewee perspective.

It seems that every time I change my password, I have issues with the application recognizing the new password and I get locked out.

I would like to see the ability to add to an interview module incrementally. As it stands, each time I have new candidates for the same recruitment, I have to create another position with a different number.

Sometimes I have to send the invitations to rate several times before the rater receives the email.

Response from VidCruiter of VidCruiter

Replied September 2018

Thank you for the review. We are glad to see that you are taking advantage of multiple features. The password issue that you mentioned seems to be a result of your browser not updating your saved passwords. To avoid getting locked out in, we recommend that you verify that the correct password is being saved within your browser. Having to create a new position for each candidate is not a requirement of our system. We recommend that you arrange a call with your dedicated Client Success Manager so that they can help you set up a better process for adding interview modules incrementally. It also sounds like we should arrange a quick call with your IT team to prevent your firewalls from blocking the rating invitations. Stricter security measures are common with our state agency clients, so we often have to coordinate with their IT teams. Feel free to reach out to us directly if you have any other concerns. Our goal is to provide every user with the best experience.

January 2017

Cyndi from Oregon Health Authority

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

VidCruiter Review

The advantages of VidCruiter are the benefits the program gives to our hiring managers. They can review interviews at any time and any place as long as they have an internet connection. They aren't limited to sitting at their desks in their offices watching video interviews when other work needs to be more of a priority. Also, any number of managers can review the same recruitment by sending individual links to them. Managers can also review the interviews by question which allows them to view how each candidate answers a specific question making it much easier for them to grade. On the candidate side of the program, the interview can be set up to allow them to make a few attempts before they finalize each question. In addition, it allows the candidates to view the questions in advance to be able to prepare their answer. We receive mixed reviews from managers. Some don't want to use the program while others are excited to try it out. Our recruiters sell the concept of using the program and communicate the advantages to managers. We have had greater success when we provide more information. The downside to VidCruiter is that it is moderately challenging to learn. Once the program is understood, it's fairly easy to navigate but it takes using the program several times to become familiar with it. The user interface is pretty straightforward. In addition, VidCruiter does not have a user manual to refer to in the event of a question, though customer service is usually available to answer questions as they arise. A user manual would be a nice addition. Also, many applicants opt out of interviewing if they have to do it on video. This would be the case with any video interview program. The agency could be missing out on great candidates if the candidate chooses not to interview. Another challenge for applicants is the availability of a computer with a web cam. Our agency will assist with providing a place for those candidates to interview, however, it is an inconvenience for the candidate. Overall, I think VidCruiter is a good program. We have heard from other agencies that use a different program and have heard that it is much more difficult to navigate. This program specifically requires the candidate to download a separate software program to their computer or phone to be able to connect to the program to interview.

Pros

User interface
Ease of use for the candidates
Ability to have multiple reviewers
Candidates can make more than one attempt at each question
Customer service is great

Cons

Challenging to learn
Candidates may not have access to web cam
Candidates opt out of interviewing if they are required to do it on video

Response from VidCruiter of VidCruiter

Replied June 2017

Wow, A big thanks Cyndi for that lengthy review. We appreciate your effort. Yes, once the client gets him or her familiarized with the system, everything will surely work smoothly.

November 2018

Noeline from Advantage Communication

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Vidcruiter

it was overall a good experience, it is very efficient

Pros

it is easy and simple to use, everything is at your finger tips

Cons

its filters new applicants, it needs to show the applicants scores on the front page and it needs an fired button

Response from VidCruiter of VidCruiter

Replied November 2018

Hello Noeline, Thank you for the great feedback. We are glad to see that you have found the system easy to use. It is important to note that the filtering parameters were set up based on your organization's desired requirements. If applicants are getting excessively filtered, you can adjust the settings at any time. There are also multiple locations for you to quickly access the candidates' scores. Feel free to reach out to our Client Success Team via phone, email, or the built-in chat if you would like us to show you all of them. Finally, we have multiple options for you to track applicants that were fired. Again, feel free to reach out to us at any time if you want help getting this set up for any of your positions.

June 2015

Jonathan from KIPP Chicago Schools

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2015

VidCruiter has become indispensable.

For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part. Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Response from VidCruiter of VidCruiter

Replied April 2016

Thanks for the feedback. I know we fixed all the issues you had before and I hope we are providing you with a great hiring experience. We appreciate your feedback as always.

December 2018

Terry-Ann from Advantage Communication Inc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Working with VidCruiter

I love this system, it is very user friendly, easy to learn or even to teach someone how to use.

Pros

Having all the functionalities in one place. You can schedule interviews using the system or manually, All my applications at my finger tips, I can filter out applicants based on my needs.

Cons

I need more reporting than what is available right now.

Response from VidCruiter of VidCruiter

Replied January 2019

Hello Terry-Ann, Thank you for the amazing review! We are glad to see that our platform has been able to provide you with all of the functionality that you need in one place. In terms of reports, we are consistently adding new default reports, and we can also help set up custom reports for you as well. Feel free to reach out to your dedicated Account Manager or send us a quick message via the platform's built-in chat feature if you would like to discuss the reporting options in more detail.

December 2018

Erin from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

VidCruiter Review

Pros

VidCruiter has cut the initial interview stage of our recruitment process in half! This software integrated with our ATS, and with a click of a button we are able to send a customized email invite, complete with a link, to their own video interview! Each applicant is able to submit their video responses when it works best with their schedule, and the recruiters are notified as the videos are completed. These videos can be rated so the candidates receive a score, thus quantifying the process. The set up and configuration was a breeze to use, and we are able to customize and make updates as our process updates as well. I would recommend to those looking to cut down on their interview process timeline, and improve the candidate experience as well!

Cons

While the system does configure with different software and devices, sometimes there are glitches that cause applicants to lose the ability to complete the video response - especially when the program is set to only accept one answer.

February 2017

Tracy from Miratel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great software, very user-friendly!

The VidCruiter software has significantly helped us streamline our recruiting initiatives. The product design allows complete customization of the entire application process. VidCruiter has enabled us to efficiently screen thousands of applicants and hire qualified candidates. The support team at VidCruiter are both helpful and responsive. Highly recommended!

Pros

Extremely easy to use. Saves time and money.

Cons

Reporting options could be enhanced.

Response from VidCruiter of VidCruiter

Replied June 2017

Hello Tracy, we're very happy to hear that you're enjoying our product and are even willing to recommend us! Customization has always been a high priority at VidCruiter and we're glad that you're taking advantage of this. Thank you for your input on our reporting system, we continuously seek ways to improve our software.

October 2016

Stephanie from Liberty Mutual Insurance

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

VidCruiter for the Win!

In my last role, I was assigned the not-so-small task of choosing a new video interviewing platform for our 50,000+ organization. Our recruiters source and interview literally hundreds of candidates a day, and with remote working capabilities being more in demand, it no longer makes sense for us to spend the money on flying every candidate in to our home office. I put in months of research, pros and cons comparisons, and cost analyses on every possible video interviewing software available on the internet, and I can honestly say VidCruiter is one of the best out there. I was blown away by the level of detail the demo call went into, and the representative I worked with was able to answer each of my questions, and even circled back on the specific ones he needed to find out more for. The trial period was lengthy and cost-effective, which allowed my managers to take ample time in testing the functionality across multiple groups to ensure it was a best fit. The software itself is amazing, and appears to be limitless in its capability from a UX perspective. Customizable design, easy to work with, security, organization, recovery options if a network connection occurs, you name it--they've got it! We invested in a broader package once we worked with the tool in its entirety, since every recruiter had a great experience working with it and said it came fully equipped with everything they need. My managers and I are very grateful to have come across such a great software, and will continue to invest since it will guaranteed only get better from here! Would highly recommend to any company of any size.

January 2017

Jenn from Olameter Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Vidcruiter is an amazing site!

Vidcruiter has been an amazing site to use for our recruitment and training needs. Our rep from the start, has been incredibly helpful in assisting us on how to use the site, and always willing to fix any problems we have. With the amount of applicants our company receives daily, Vidcruiter has made the process more efficient, and helps us filter out candidates without us having to call each individual. Very happy with the service and site! would recommend this to all companies.

Pros

Applicant prescreens

Cons

there are no cons that we have regarding Vidcruiter!

Response from VidCruiter of VidCruiter

Replied June 2017

Thank you, Jenn, your review is highly appreciated. Yes, Remi is one of the best on our team, he's always there to help everyone. We're happy to hear that you're satisfied with our services.

December 2017

Nichola from Advantage Communications

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

VidCruiter is easy to use, time efficient (saves time) and allow user to make more informed decision

Quality candidates have been selected through the testing that Vidcruiter has and we are able to screen applicants better.

Pros

The ability to easily use the software. There are many features that assist in the hiring process.

Cons

Software not able to block applicants who apply with more than one emails.
Some test scores has to be manually scored.

Response from VidCruiter of VidCruiter

Replied December 2017

Hello Nichola, Thank you for the feedback. We are glad to hear that we have been able to save you time, and have helped you make more informed decisions. Our system can automatically block applicants that use the same email, but there are also quick ways to identify applicants that use a different email address. Having to manually enter test scores may mean that your process is not fully optimized in the system. Likely, there is another way of capturing scores that would prevent you from having to enter them manually. I will pass on your comments to your Customer Success Managers but feel to also reach out to them at any time if you want to find out how we can prevent the cons that you mentioned. Thanks again!

January 2017

Alan from UBC Sauder School of Business

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

One of the best product I have ever used!

The team is great to work with and they totally understand your business needs and will offer direct solutions rather than workarounds. The Product itself is very well designed and easily configurable to customize your needs on the fly. No need for custom coding in most cases. The company listens to their customer needs/Feedback and adjust/upgrade the product roadmap accordingly.

Pros

Very robust, flexible, and well designed, easily configurable.

Cons

None

Response from VidCruiter of VidCruiter

Replied June 2017

Thank you for considering us as one of the best product you have ever used! Our platform is indeed designed to be customized to every customer and their needs to make their recruitment solutions easier.

January 2017

Joanne from Acclaim Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Great site

I can't imagine any feature that is not available that can help in classifying, sorting and screening applicants. The customer support (CS) is always friendly and available with a very fast response time. I have found that if I do not have time to go through my own site to make a change, CS is happy to make it happen for me and lets me know when it's complete. Alternately, if I wish to know how to make changes, (CS rep) has been available to guide me via written or on screen navigation and has patiently walked me through instructions. We are very happy with VidCruiter.

Pros

Customer support and availability to customize features to suit as needed.

Cons

A lot of features I personally don't use so lots to look through.

Response from VidCruiter of VidCruiter

Replied June 2017

One of our many goals is to provide the best customer service to all of our clients. We know that sorting and screening applicants is not an easy task. We're glad that people like you, Joanne, who use VidCruiter hiring platform are pleased. At VidCruiter, we also believed that including the company's culture is essential.

February 2018

Christopher from KIPP Memphis

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Vidcruiter is a helpful tool that offer amazing features.

Pros

Vidcruiter has great, responsive customer service. The software ultimately does save time with our on-boarding process.

Cons

because it is not very user friendly, it does not inspire user to take full advantage of its capability

Response from VidCruiter of VidCruiter

Replied February 2018

Hi Christopher, We are glad to hear that our platform is saving you time and that our customer service has been great. It's important to note that you have access to unlimited training sessions to ensure that you are fully trained to take full advantage of your platform. Our Client Success team would be more than happy to schedule more training with you to help you overcome any lingering concerns. Please feel free to reach out to the Client Success team through the platforms built-in chat feature, by email, or phone to get something set up.

January 2018

Michael from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Made our recruiting easier!

Pros

What I like most about VidCruiter is that they offers so many options to customize each of the video interviews you setup in the system for all the positions you are interviewing for as a company. For example, you can customize prep time, response time, amount of re-records, and the types of questions (typed short answer, video response, multiple choice, etc.) for each of the interview questions you have for your positions. Additionally, VidCruiter offers an audio recording option for those without the resources to complete a video interview or for those with disabilities.

Cons

What I like least about VidCruiter is that the standard reporting options are fairly limited during implementation. Also, as a video interviewing provider, VidCruiter lacks some of the features such as facial recognition that is available with some of the larger providers.

January 2017

Tsvety from IT Convergence

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

The BEST video interviewing platform

We reviewed more than ten vendors that offered video interviewing applications and went with VidCruiter because they offered the most robust solution at a very reasonable price. The implementation was quick and easy. The UI is user friendly and recruiters, hiring managers and candidates have no problem using it. Their support is outstanding and they have made many customizations to the product based on our specific use case. Thank you

Pros

- live interviews where you can have as many as 6 people attending
- questions are not only in written form, but also video
- you can add question scripts to the live interviews to guide the interviewer
- hiring managers can rate and provide comments on every answer, not just overall feedback/rating
- rating can be based on a competency model that interviewer can refer to
- being able to add disqualifying questions
- various workflows to the recruiter/candidate/hiring manager
- ability to use email templates, intro videos and company branding
- ability to test excel and typing skills
- interview calendar sync with Gmail

Cons

No integration with Salesforce/Jobscience, but I know they are working on it

Response from VidCruiter of VidCruiter

Replied June 2017

WOW! Remi and I we're blown away with your comment "The BEST video interviewing platform". Thank you so much for the great appreciation, it fuels our desire to strive more and bring VidCruiter to higher heights. Truly, this is our mission here at VidCruiter. Furthermore, we now integrate with Salesforce and Jobscience.

December 2017

Terry-Ann from Advantage Communication

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Best ATS I ever used

I can really go paperless.

Pros

I can add unlimited amount of position in this system, I can add pictures to the system, I can send a delayed email to candidates, I can send report on each product, This is linked with out payroll department.

Cons

Not being able to blacklist a candidate, not being able to have the question rotate, our evaluation not being scored individually (but this is being worked on).

December 2018

Roland from Nickel Keynesbury

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic Customer Service.

Pros

Saves Tremendous time. Great program for profiling prospective applicant. this has helped and enabled us to efficiently and effectively screen applicant and hire qualified candidates i must commend your fantastic support Team. they are very responsive. Bravo to all of them.

Cons

not much cons at all as am continually enjoying this fantastic program with great customer service personnel always at you back and call ready to assist you. i believe reporting can be enhanced. aside that great program with great support team.

February 2017

Janet from Advantage Communications Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Vid Cruiter Review

We have been using VidCruiter for almost a year now. We do a lot of recruiting at the front line agent level in Canada and Jamaica. Vid Cruiter has helped us become more efficient by allowing us to have our entire recruiting process in one data base. Everything we need is at our fingertips. Rep was extremely knowledgeable and guided us through the entire set up process. He always had time for us.

Pros

We get all the information we need from the candidates as opposed to our recruiters doing the pre screening interviews. It saves us a tremendous amount of time. All the information we need is in one spot. Great for profiling.

December 2018

Camera from Advantage Communications Inc

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Associate Recruiter

It's a very helpful software to use for work. Simple.

Pros

It's easy to use. You can always categorize things and do easy searches by different sort categorizes too.

Cons

It breaks down too often.
When you sign in else where it logs you out of where you were before.

Response from VidCruiter of VidCruiter

Replied December 2018

Hello Camera, Thank you for the feedback. We're glad that your overall experience has been great. In the past 12 months, our uptime was 99.99%, so we're unsure what breakdowns that you experienced. Feel free to reach out to our Client Success Team to discuss any specific times in more detail. Our goal is to ensure that every user has a seamless experience. We understand that it may be inconvenient when you can't log in concurrently from two separate devices, but this an important part of us offering the industry's highest security standards. Security is a top priority at VidCruiter, which is why measures like this have been implemented. This feature is a great way to prevent someone from using your credentials to perform malicious activities. We also offer clients unlimited user licenses so that users never have to share a login and conflict with each other. Again, feel free to reach out to us if you would like additional help with setting up users and permissions.

January 2017

Terry-Ann from Advantage Communications

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

VidCruiter Review

VidCruiter has made may job so much easier. It allows us to hire the right candidates and it filters out the ones we don't need. (Saves so much time). I want to thank the VidCruiter Team for all the support with this application. Five Stars all the way.

Pros

It is easy to use, the filter feature, it stores all the candidates information.

Cons

It doesn't show the exact date a position is posted only month and year.

Response from VidCruiter of VidCruiter

Replied June 2017

Hello Terry-Ann, we're glad our hiring platform has made your job easier! Saving you time is something we aim for. We'll be passing your thanks to our support team!