Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.
Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.
The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.
Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.
Support is offered via phone and email.
Create a Survey is very easy with the drag and drop fields and the customization section is user friendly and let you inegrate your logo and your colors
The only con I see is that we cannot create our own theme from scratch with CSS and some HTML, it would be nice to have this option
The flexibility for page and question logic. One can edit almost everything and it is pretty straightforward how to do it.
Some features are not implemented in a drag-drop way but some are implemented in that way only.
The logic doesn't allow for loops.
You can add preambles and divide sections of the survey by individual pages. The question selection is great.
Question branch logic isn't available with the lower levels of the software, and the report function is a bit clunky compared with some other online survey tools.
Elisa from Ker Seguros
Employees number: 2-10 employees
I like the existing survey templates that make it easy for me to customize them with the fields we need. I can share them by e-mail or by chat and it looks good from cell phones and tablets.
My recommendation would be more accessible payment plans
Komang Andhika from SGS
Employees number: 10,000+ employees
easy to use, many type of question and eye catching UI, even on free trial we can got enough featured
price is not competitive if compare to others, and please add more feature on the free trial so we can utilized the survey :)
Simple interface and easy to use features makes it very unique. Customer support is also very good. Overall good product.
Only Cons in this product is the pricing, which i feel a bit on higher side as compare to other similar products in market.
This software came free with a larger bundle to which we subscribe, so I gave it a shot. Being in sales, it's important for me to get feedback from my customers and I need the right tool to do it and from what I have experienced, this one just is not it!
Having used a major competitor of this software, I will only say that it can do basic surveys. The form builder is easy to use and it integrates well with other Zoho apps.
The cons go on and on. I am not trying to be overly negative here, but let's be honest. You can't send out reminders, you can't customize the look very much, the reporting is definitely lacking, etc. For BASIC surveys where you don't wish to have open-ended questions, this will work for you.
Taylor from Canadian Hospital Specialties Ltd.
Employees number: 201-500 employees
The product is very easy to use. I really like the customization options a lot. I also like how it analyzes the results for you.
I do not like how the trial period is very short. It is important to be able to have time to evaluate it.
This is a good alternative for survey monkey, the simplicity and quickness of creating surveys made working easier.
Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product
Customization, you can literally customize everything on the survey.
Long trial days;
Zoho nearly have all forms of survey questions
Simplified reports, easy to analyze
When you have lots of survey questions, let's say 100, and you want to see how is #73's answer and scale would be, it will be difficult and inconvenient to locate it. And then when you want to check another individual's answer on #73, you will have to search by your wheel again.
Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.
The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.
Reynaldo from deportepara el desarrollo
A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it
It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software
Xavier from Industry Reps
Employees number: 11-50 employees
The integration (CRM Plus) it has with the different services that used to be separate before. The ease of use to integrate surveys into the CRM and create workflows makes a lot easier for us to process our daily jobs.
There are some apps that are not still integrated into the Suite, such as the Meeting Lab or eMail.
On the survey side, I would like to have the ability to integrate matrixes that my clients could fill out.
Sergio Rafael from PDVSA Petroleos de Venezuela S.A.
Zoho Survey is an excellent tool for corporate environments. Not only does it allow us to conduct surveys, but it also allows us to carry out surveys of perceptions, surveys, and other necessary tools to establish broader criteria regarding the direction of the work that is being sought
The RRHH colleagues of my company, presented this software as an option to do the experiecia in the participative work environment, however, we took it in our department and we gave a different meaning, survey customers and companies that have open contracts With us to verify the quality of the work we provide, the results were interesting, and that is thanks to Zoho Survey that allowed us to:
- Survey all contractors that are under our legal administration
-Generate variables and intelligent questions both closed and open to gather more information from the respondents of our department
-To take the results to evaluate them with different sociology professionals and thus generate variables more appropriate to our work environment.
-Create a database based on the most frequent answers.
This tool only allows us to collect information in the best possible way however it is necessary to locate other programs to make technical analysis deeper and with greater veracity
Ifeoma from Softchoice
Employees number: 1,001-5,000 employees
We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.
Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.
Jo-Annie from Veloce
I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.
It is pretty restraining on the kind of questions I would need to ask. It is probably good for some people but not adapted to my work. I need to ask precise questions to have precise answers.
Jose Rafael from PDVSA Gas Comunal, S.A.
Zoho invoice, use it in group spaces and work teams will exponentially improve your productivity and participation. Buy it you will not regret it
Our Human Resources Manager made this software available as a tool to exchange ideas among workers generating an excellent work environment as they take the positive and negative things that happen in the workplace to enhance management Zoho Survey offers a comfortable interface to design the accounts, leaving very positive results in our company
Like other programs of the Zoho company, we do not find negative characteristics to be highlighted. We believe it is pertinent to evaluate this software positively
I was able to set up employee performance surveys very easily, and could intuitively determine how to duplicate them, share them, and review the results.
Free version is limited in customization and reporting, however I was still able to work with it as I tried the app out.
Milthon from Welldone tours
easy to use, you can syn with zoho crm so for me that is SUPER!
It is an application that allows you to make accounts of all kinds regardless of the category of your business or what you do, the most interesting thing for me is that I can synchronize it with the CRM and Zoho in an easy and fast way, allowing me to have a preview more Complete and detailed surveys of my clients
It does not allow me to put images to make surveys of a product and my client can see or remember what product it was. On the other hand, I feel that they should add more templates and that they look a bit more modern.
Those that are currently available I like but I think they can improve that part a lot even.
E'Delana from Netsync Network Solutions
Employees number: 201-500 employees
What I liked most is that they had so many templates you could play around with and customize.
It was also very easy to use and edit.
It was also simple to get your survey to the right people.
I like how they report the data gained from the completed surveys.
I really don't have any complaints with Zoho. After my first time trying it, it has been my go to ever since.