



Account information




Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Blink
Blink is an intranet solution designed for mobile and field workers in businesses across various industries such as retail, construction, hospitality and more. Key features include calendar management, content management, an employee directory, file sharing and discussion forums.
Blink features Blink Feed, which is an employee task inbox that helps managers and workers to post and access information regarding different tasks, stimulate discussions and create feedback loops with one-click answers, surveys and votes. The solution also features multiple employee engagement functionalities that include cultural alignment and more.
Additionally, Blink provides users built-in storage for their policies, job documents and featur...
Account information
Supported Operating System(s):
Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2020
Christi from Promises Behavioral Health
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
A Surprise Underdog Comes Through
I believe we made a great decision by choosing Blink and I would recommend them to any other company looking to up their communication game.
Pros
In searching for a new communication platform, I thought I knew what I was looking for and which company I would go with. Blink was added as just another platform for comparison. However, during my first demo, I was convinced this was the right choice. It ticked off all the boxes: top down communication, bottom up communication, side to side communication, individual and group chats, an information repository, and one of the best price points of (in my opinion) even inferior platforms. Plus, they were up front about all costs, so I didn't have to worry about a surprise invoice I would have to explain.
Cons
There are a few small functionality issues I have had since getting into the platform (such as not having control over what shows up under an employee name or what is displayed in the Directory), but I have been assured the team is adding my suggestions to their list and looking into how we can work around the other issues.
Reasons for Choosing Blink
Blink has the best user interface and is able to accomplish everything we were looking for as an organization.
June 2020
Sarah from Liberty Point Behavioral Healthcare
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Excellent! Zero Complaints!
Just prior to the start of the COVID-19 pandemic and restrictions put in place, our company anticipated needing a way to communicate internally with our staff and contractors about rapid changes to our workplace and daily lives. Most of our staff are front-line workers and do not have company email accounts. Our internal scheduling app that we use for hourly staff did not have the ability to upload attachments or allow staff to respond to high alert notifications. Setup was quick and easy. We were able to test Blink for free prior to committing to it, but knew immediately that it was perfect for our needs. Now, several months into the COVID-19 crisis, we've seen a shift from senior staff using the app solely for important internal communications, to all staff using it for staff recognition, company highlights, events, contests, motivational and uplifting posts, etc. It helps keeps our employees engaged and informed, allowing everyone to have a voice, and it seems to help boost employee morale.
Pros
- Ability to share and communicate with all employees or with individual teams - Quick and helpful responses from Blink staff/developers -- willingness to go above and beyond to meet our company's needs - Allows for multiple administrators at different levels - Ease of use - Ability to communicate privately -- staff can even contact our CEO and get a real-time response - Real-time chat - Search feature - Ability to use on smartphone and PC
Cons
When we first started using Blink, posts were limited to one attachment each, which has since been updated. Blink has evolved quickly and quite honestly we have zero complaints.
Reasons for Choosing Blink
ease of use, cost, no association with Facebook, ability to personalize/customize
July 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
July 2019
Fine for communications, lacking in other features
More casual internal communications and email but very primitive. Newsfeed is good but difficult to search so only really works for real-time updates. Lack of ability to share files properly limos use severely and the ‘hub’ feature is too basic as it does not allow the creation of pages to view only upload of docs. The admin and access level features are not rounded enough, it’s all or nothing!
Pros
Simple IM app and the newsfeed like appearance of the home page. Some limited integrations, calendar works well.
Cons
Lacking in support for 3rd party apps, no ability to view documents in the app only have attachments.
Response from Super Smashing
Replied July 2019
Hi, We are sad to hear that Blink hasn't lived up to your expectations and appreciate your honest review. It definitely helps keep us in check. To your point, we do have a search feature, which should allow you to not only search Feed posts and Chats but also content on 3rd party integrations. We also have Pages in the Admin Panel, which lets Org and Team Admins create native content for the platform - this should address your concerns about the Hub. Access to different levels of teams or user permissions can be customised in the Admin Panel - it would be great to get your thoughts on what's missing (hello@joinblink.com). We have passed on your feedback regarding limited previews of files (since last month this is available for PDF and Word files but we don't yet support all types). Glad that you find the platform helpful for internal communications and hope to hear from you soon! Thanks again, The Blink Team
May 2019
Katherine from Durham Electrics
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
May 2019
Alternative Intranet
We're still playing around with the features but so far after less than a month we are happy with what we are working with.
Pros
- free for up to 20 users - great alternative to a company intranet / communication portal for the micro businesses who want to share their management system documentation with field staff and don't want to fork out expensive licences with Microsoft for similar products like yammer / SharePoint. - if you are IT savvy and know how to build microapps feature will draw your attention. - Can download on android and iOS devices - Has a desktop app for windows and iOS devices
Cons
- you have to purchase the premier package at a monthly cost per user to do branding. It would be good if there was a fixed fee per month for up to 10 users for the small companies e.g. £20 plus VAT.
Reasons for Choosing Blink
- Cost - No clutter - Simply and easy to setup and run with
March 2018
Peter from Kogitas
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
We use Blink as our main communication tool as we are split between two office or on customer site.
Pros
After several false starts with other applications, the team quickly adopted Blink. Within two weeks we had rolled out Blink as the tool of choice. We are distributed over two offices and/or on customer site - so having a central messaging tool that everyone uses is great. New joiners find it easy to learn/use. We have some company-wide channels, individual team channels, lots of ad hoc groups, and then normal direct messaging. Due to the ease of use we use it regularly to bring small/ad hoc project teams together in order to share documentation and messaging. The fact that there is a desktop app, a web app, an iOS app and Android app means Blink can be used where ever you are. We like the lightning-quick search, have linked it to both Jira and Office 365, and have plans to extend it with an in-house Bot. New features are released on a regular basis and if we have any questions then we have found the support to be very quick and helpful.
Cons
The main limitation is that we still need to use a separate application for screen sharing and voice calls. It would be nice if this feature was added. However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience. For that reason we still currently use Skype for Business for voice and screen sharing but have chosen not to use Microsoft Teams for colloboration as we think Blink is a far better experience.