About DEAR Systems

DEAR Systems is a cloud-based ERP solution for small to midsized retailers, wholesalers, manufacturers, and e-commerce operators. This comprehensive solution includes modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

With this solution, businesses can use DEAR Inventory to create, plan, and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Businesses can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help businesses make informed purchasing decisions. The manufacturing module tracks the...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

224 Reviews of DEAR Systems

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(113)

113

4 stars

(83)

83

3 stars

(14)

14

2 stars

(6)

6

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 224 results

April 2021

User Profile Picture

Robert from IntegrationKings

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2021

IntegrationKings review of Dear Systems

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Reasons for Choosing DEAR Systems

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

Reasons for Switching to DEAR Systems

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

November 2019

Dallas from AVERA PRODUCTS

Company Size: 2-10 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Dear has significantly helped our company

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Pros

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Cons

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Reasons for Choosing DEAR Systems

Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be.

Reasons for Switching to DEAR Systems

We needed a more robust inventory system.

Response from DEAR Systems

Replied April 2020

Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team.

June 2019

Bryce from Blue Planet Energy

Company Size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2019

Do not use if you need to keep track of serial numbers or if you have more than 50 total SKUs

Dear has created more problems than it has solved for our business. At a minimum Dear needs to fix the duplicate serial number issue and provide a way to do inventory level snapshots.

Pros

The software is made for small businesses interested in keeping track of basic inventory, basic purchasing, and basic invoicing. - Perfect for 1-5 employees, this is the base number of users and gives the most bang for your buck. - Perfect for no more than 50 SKUs

Cons

- Serial Numbers are NOT UNIQUE, duplicates can be entered easily with no warning - Navigating a Bill of Materials for more than 1 level is impossibly complicated and needs a separate spreadsheet or software to track - Transactions randomly duplicate without warning. Several times we have had stock transfers or purchases receive twice, creating inventory discrepancies and overall chaos in the warehouse. - This random duplication allows inventory to be a negative number. Example: A serial numbered part was pulled twice by the system instead of removing it from inventory, it created a negative line item and showed the serial numbered part as -1 instead of 0. This in turn affected the overall inventory for that SKU. - It is impossible to find a specific inventory level on a given day, this feature simply does not exist. - Stocktakes cannot be backdated so if a count is taken on day 1 and entered in day 2 if any assemblies took place they will screw up counts. - Sync between Xero accounting is a multi-step process. Invoices and payments do not sync back and forth on a consistent basis. Sometimes a voided invoice in Dear or in Xero will not transfer over and the entire Sale or Purchase needs to be voided and redone for the voided payment to sync OR alternatively you can enter the information manually which defeats the point of the sync. - Customer service is atrocious except for the basic help which is already covered in depth by videos or other consultants.

March 2021

Ben from Offally Good Food

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

What a relief

DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

Pros

Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track. Very fast and easy to understand onboarding. Much less help needed than others. The video tutorials are excellent. The interface is modern looking. The process from CO to MO is visual and easy to follow. The Automation option is worth every dollar.

Cons

Not enough Business intelligence information. Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it. B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

Reasons for Switching to DEAR Systems

I have onboarded with tested MRP Easy and Unleashed. Both of those suites are dated and employ very under-skilled support operators. This leads to very very frustrating onboarding. In the end you are told to find an overpriced 3rd party (partner) who works with every piece of software under the sun and gives you lousy service. I spent thousands of dollars and hundreds of hours wasting my time with MRP Easy and Unleashed until I found DEAR Systems. Save your time and money.

June 2019

Luke from Beat Food Group

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Great Product, Great Price

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Pros

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Cons

Reporting functionality needs work, no ios app, light on more advanced features

Reasons for Choosing DEAR Systems

Just fitted our needs better in terms of layout and usability. Personal perference, all the options we looked at were pretty much the same in terms of features. Cin7 is more expensive though and requires implementation and a fee for that.

Reasons for Switching to DEAR Systems

Old solution was too feature rich, overkill for our current needs, Dear suits perfectly, although is probably going to be too feature light for us in 12-18 months unless their roll out of features increases.