About Logiwa WMS

Logiwa WMS is a cloud-based warehouse management and order fulfillment solution built on a .NET framework. The solution supports disparate warehousing processes, separate product groups and the needs of different sectors within a single unified platform. It is designed to facilitate the process from warehouse receipt to shipment. It supports multi-site companies with real-time data and can utilize technologies such as RFID, barcoding, and light, voice and automated MHS.

Logiwa WMS allows users to execute picking, packing and shipment through mobile applications. The solution helps users increase sales by synchronizing all selling channels within the same supply chain. It provides a receiving and returns process including backorder handling and...


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Supported Operating System(s):

Web browser (OS agnostic)

49 Reviews of Logiwa WMS

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(6)

6

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 49 results

November 2018

User Profile Picture

Hakan from NEX Worldwide Express, Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Warehousing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

We've tried the most, and are sticking with Logiwa

Pros

We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software. Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution. Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.

Cons

Certain features need minor modifications to make it easier for the users.

Response from Logiwa Corp

Replied May 2019

Thank you for your review Hakan! We look forward to a longlasting partnership with NEX Worlwide Express and will keep improving our platform.

November 2020

Steve from Cosic

Company Size: 51-200 employees

Industry: Warehousing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Excellent Implementation support from Logiwa

My implementation specialist has been very helpful and patient with me, this really helped getting the system implemented and ensuring a continued use from our company.

Pros

This software offers everything you would need to sustain a large 3PL operation.

Cons

This is not as user friendly as I would have hoped, some terms are confusing to understand.

Reasons for Choosing Logiwa WMS

We interviewed several different WMS providers and I felt that Logiwa was the most intuitive of them all. Price point was something I could live with as well. While Logiwa was not the cheapest I felt that it offered the most for the price point.

Reasons for Switching to Logiwa WMS

We needed a more robust system capable of handling the demands of our growing company and customer base.

April 2021

Becky from Blue Logistics

Company Size: 11-50 employees

Industry: Warehousing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

LOGIWA - Impressive Features and Functionality- Top Level Warehouse Management

We are currently in the implementation phase with a Go-Live date with our first client on May 3rd. [SENSITIVE CONTENT HIDDEN], our implementation consultant, has been outstanding in her guidance and support. Her professionalism and patience have been appreciated as we learn all of the new LOGIWA features. [SENSITIVE CONTENT HIDDEN] has been key to our transition from 3PL to LOGIWA.

Pros

1. Job Batching 2. Shopping cart interface setups 3. Item imports from shopping cart 4. Robotics 5. Barcode capabilities for picking/packing 6. Manifesting at the packing station

Cons

We are new to the software. At this point, we have not witnessed any "cons" to this software. We are very impressed with the features and functionality.

November 2020

Steffi from Local Eclectic

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

November 2020

It's cheap.... and it shows

It's been very poor working with the customer serivice team. They have Customer Account managers and they are great but you do not keep them, you have to use a ticket system where they will try to shrug off that anything is wrong, and won't look into anything precisely without you asking, and if you do not know their internal lingo, they will just tell you, you are wrong and not do anything. It feels very much like they do not read the tickets, most of my tickets even for simple things are about 20 back and forths. It's cheap, I like that, they nickel and dime for reports but that part I'm ok with, but the customer service time it takes and quality of service given makes me say do not waste your time. Changing systems is a pain, so we're here through holidays but we will see after that. They say they are built for growth but I can't imagine staying here if the company keeps growing.

Pros

When it works, it works quickly enough and is inexpensive

Cons

The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to. It's unstable, last Black Friday it was down for about 4 hours. They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled. When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.

Reasons for Choosing Logiwa WMS

[SENSITIVE CONTENT HIDDEN] husband picked it, I believe cost, and he liked that it was located in Chicago, hoping the Customer Service would be operating our same hours and quick to reply.

Reasons for Switching to Logiwa WMS

I was not part of it, I believe it was pricing, speed and they are international so limited Customer Service. There was a promise of much quicker repsonse times when we signed up with Logiwa than we are currently receiving.

December 2020

Robert from Rugged Outdoors/Champaign Surplus

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

December 2020

Logiwa was my first experience with a WMS.

Logiwa has continued to get better to meet our needs and customize the software to meet our specific needs.

Pros

It allowed us to digitize our inventory and convert our picking and receiving process to a barcode bin system.

Cons

Features and implementations aren't always consistent across the platform. Sometimes scanning a barcode advanced you to the next screen/field/function, sometimes you have to hit enter, or tap confirm.

Reasons for Switching to Logiwa WMS

To digitize inventory and use a bin system.