About Orderbot

Orderbot is an integrated cloud-based order and inventory management solution that also provides users purchasing management, a wholesale B2B eCommerce platform and sales customer relationship management (CRM) functionalities. The solution's key feature is a centralized multi-channel platform that consolidates orders coming from multiple sales channels and marketplaces.

Within the solution, users can view an 'Orders' dashboard that provides a view of incoming and outgoing orders which can be filtered down, searched through and color-coded. Order guides display what products are currently available to customers, visibility of websites and marketplaces and current product prices.

Additionally, Orderbot features invoicing an...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

24 Reviews of Orderbot

Average User Ratings

Overall

3.57 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(5)

5

3 stars

(1)

1

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

July 2020

Jason from Holy Lamb Organics

Company Size: 11-50 employees

Industry: Textiles

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Solid Software, Great Support, Awesome Offering

The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

Pros

We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely. Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details. The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through. The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

Cons

Because it's solid software it can be a challenge to make quick changes to react to events. On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

Reasons for Choosing Orderbot

Report functionality of Lightspeed was lacking, support wasn't supportive and it didn't integrate with shopify at the time.

Reasons for Switching to Orderbot

Processing each sale individually, then the shipping cost for each order was a nightmare. We grew faster than expected and needed a more professional offering. You had a built in ordering system and could integrate with UPS. You brought stability to our chaos.

May 2020

Rachael from Stoney Creek

Company Size: 11-50 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Perfect for Multi Currency Multi Warehouse Operations

The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

Pros

We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

Cons

Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

Reasons for Choosing Orderbot

For the multi currency and multi warehousing which Cin7 did not support at the time

Reasons for Switching to Orderbot

Unsure - I was not part of this

December 2017

Alaina from 4b Consulting & Services

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

Big Mistake. #EnoughSaid

In the end, both companies I was working with left Orderbot thousands and thousands in the hole. Wasted. Not just money but time too. One company waited almost a full year before deciding enough was enough and went in a different direction. The other company had a somewhat operational product but left for an AMAZING product that still surprises us on how wonderful their product and customer service is.

Cons

Everything! I had a unique experience in being able to work alongside two different companies as they were set up with Orderbot. Both of these companies were OVER promised and UNDER delivered to. They both spent THOUSANDS of dollars and neither had a functional product. Orderbot is quick to point fingers at anyone besides themselves. They often use the excuse of "growing pains" -- that they have had so many companies newly onboarding that they just couldn't keep up with the demand. I think it's more that they couldn't keep up with their lies. When I saw that Orderbot had been bought out, I got excited hoping for improvements. They never came and I began to wonder if the company had been lied to just as all the Orderbot customers had been told stories of all the wonders that this product could do. As others have said there is a lot of extra work in using Orderbot. They told us to get a "real" accountant as they told others in order to use their product. It shouldn't be that hard for a "plug and play" software. We had to spend countless hours and thousands of dollars for our real accountant to fix the MESS that Orderbot made of our books. It's time we will never get back --- how much further would these two businesses be had they not wasted time, energy, and funds on this pointless product?

March 2021

Krystle from Knp

Company Size: 1 employee

Industry: Real Estate

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2021

Nope don’t use this

I wouldn’t recommend there are several better apps out there

Pros

Easy to install on desktop computer and start up to use and search for various items you want or need

Cons

Doesn’t work as fast as I would like and doesn’t always find stuff I’m searching for in a timely fashion

December 2020

Scott from East Coast Vape Distribution

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2020

Solid investory software for new business

It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

Pros

The simplicity of setting it up and understanding how to use it.

Cons

We needed to ask Orderbot to build out some features we needed specifically for us.