About NinjaRMM

NinjaRMM is an ITSM solution for small and midsize businesses in education, health care, manufacturing, IT and more. Key features include network monitoring and task automation tools, remote controls, background management, patch management, reporting tools and company branding.

NinjaRMM’s monitoring agent runs on Windows and Mac devices and provides data on processing, memory, network adapters, utilization, service logs and more. Users can track changes throughout an infrastructure automatically, and NinjaRMM also provides templates for configurable alert triggers that can be sent via email or text message.

Administrators can configure scripts to run on a set schedule or based on user-set criteria. Patch rollouts can be ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

130 Reviews of NinjaRMM

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(112)

112

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 130 results

May 2020

User Profile Picture

Tim from Vonachen Group

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best RMM tool on the market

I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Reasons for Choosing NinjaRMM

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Reasons for Switching to NinjaRMM

spiceworks wasn't accurately keeping my hardware up to date.

March 2021

Nick from I.Net Internet Services Ltd

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Excellent RMM software, highly recommended.

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Reasons for Choosing NinjaRMM

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.

Reasons for Switching to NinjaRMM

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

July 2018

Jamie from GCFA

Company Size: 51-200 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

July 2018

RMM with not enough going on for it

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

February 2021

Luca from Nemesi Italia srl

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2021

Ninja RMM

Esperienza positiva, buona anche la gestione degli aggiornamenti dei prodotti software più diffusi oltre agli update Microsoft

Pros

La cosa che più mi è piaciuta, è sicuramente l'interfaccia semplice e intuitiva, la possbilità di personalizzare i vari monitoraggi in modo semplice e decidere il grado di criticità. Utili e belli graficamente i report, da utilizzare per rendicontare al cliente i lavori svolti ed ottimo strumento da sfruttare commercialmente.

Cons

La cosa che in questo momento non ho trovato, è quella di avere il risultato di un task multiplo in un unica schermata, risulta scomodo dover entrare sulla singola macchina. Ho già inserito nella sezione Submit Idea della comunity la richiesta

Reasons for Choosing NinjaRMM

Perchè la presentazione del prodotto è stata superficiale e incasinata

November 2020

James from Virtec IT Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Highly recommend

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away. Ninja are constantly devloping new features for the product, that are introduced seemlessly. Setting up the alerting was very simple and encompasses everything we require for our customers. They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Reasons for Choosing NinjaRMM

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.