NinjaRMM Software


 

NinjaRMM is an ITSM solution for small and midsize businesses in education, health care, manufacturing, IT and more. Key features include network monitoring and task automation tools, remote controls, background management, patch management, reporting tools and company branding.

NinjaRMM’s monitoring agent runs on Windows and Mac devices and provides data on processing, memory, network adapters, utilization, service logs and more. Users can track changes throughout an infrastructure automatically, and NinjaRMM also provides templates for configurable alert triggers that can be sent via email or text message.

Administrators can configure scripts to run on a set schedule or based on user-set criteria. Patch rollouts can be performed manually or automatically on a user-set schedule at the organizational or device level. Reports include traffic visibility, user activity, patch compliance and more. Security management includes support for Webroot, ThreatTrack and Malwarebytes.

Phone and email support is available. Pricing is per device per month.

 

NinjaRMM - Overview
 
  • NinjaRMM - Overview
    Overview
  • NinjaRMM - Device information
    Device information
  • NinjaRMM - Command line
    Command line
  • NinjaRMM - Netflow
    Netflow
  • NinjaRMM - Reporting
    Reporting
  • NinjaRMM - Software inventory
    Software inventory
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

42 Reviews of NinjaRMM

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Mike from SMTD
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great program for real time data monitoring across all platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What lead us to go with Ninja is the ability to monitor not only Windows based hardware but other platforms as well. Not only does it monitor them all it works across each platform the same way unlike other software out there. Some software has limited resources dedicated to Mac and cater more towards Windows but not Ninja.

Review Source
 
 
 
Showing 1-20 of 41

Bjoern from Complete Connection Consulting LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

NinjaRMM: valuable RMM option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We're using this for all of our MSP clients and it's been great for us overall. Managed Patching, scripting, monitoring, automatic alert triggered actions etc.

Pros

It's compact but powerful. Not as big and cluttered as other RMMs. Simple to use web interface and completely cloud hosted. No requirements for installation but still just as flexible. It's great for MSPs, comes with all the necessary features and integrations. The cost is very affordable and they offer 3rd party licenses for a great price e.g. TeamViewer.

Cons

Not as many integrations as others might have. Not as customizable and feature rich as big players, but it has many good features and Ninja RMM is constantly improving their product.

Review Source: Capterra
 


November 2018

November 2018

Manage your Windows workstations, and more!

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Functionality

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Pros

I recommended Addigy for Apple products, and I'll recommend Ninja for Windows stuff. While not quite as robust, the features it offers gives us control over our Windows machines and does so in a slick UI. Hoping to see some more features added in the future, but as of right now they give us a good deal of control and definitely more than we had before. Without using Active Directory, this is something you need.

Cons

The fact that there is no script repository slightly grinds my gears, but supposedly it's in the works.

Review Source: Capterra
 

Mark from Your Cloud Pros
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

RMMS everywhere, but which one?

Ease-of-use

Functionality

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Great so far.

Pros

I love the ease of use. Only in a few days and its simple and direct. And love the realtime vision.

Cons

It is missing some of the more advance funtions that some other RMMs have. But its coming.

Review Source: Capterra
 

William from Syzygy 3 INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Pros

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Cons

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Review Source: Capterra
 


September 2018

September 2018

Getting better all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Once this product reaches a certain level, I will be hard-pressed not to switch to it. They're on the right track for sure.

Cons

Lacking some features that my business requires.

Review Source: Capterra
 

CHRISTOPHER from Sass IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ninja beat out Kaseya and DATTO/AEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Needed a RMM platform with strong third party integration. Ninja fit the bill where's the competition trys to lock you into their platforms offerings.

Pros

Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team. Their transparent pricing and straight forward terms mean you don't have to negotiate terms each term renewal and since the pricing is so transparent your account rep becomes your ally not someone you fight with over pricing.

Cons

The feature set is currently smaller than some competitors but that has not hindered my use or enjoyment of the product and they are constantly expanding the feature set.

Review Source: Capterra
 

Alex from MyManagedTech
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Quality, pricing and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ninja is a great blend of the best features from all the big guys, but while staying a very nimble product. It does not overload you with information and extra features that most MSPs dont need. The one downside would be that there is no accounting piece to it, but that is easily handled by any number of 3rd party integrations.
Overall a very robust system for a very reasonable price with great Support!

Pros

Ease of use for my technicians without information overload

Cons

Lack of accounting built into the system

Review Source: Capterra
 

George from Rappahannock IT
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

NinjaRMM has continuously provided a quality experience for us as an MSP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

NinjaRMM makes onboarding and management of client devices a lot easier than other RMM tools I've used. Despite several key features still on the roadmap or in development not being ready for production use, they're certainly worth waiting for and hopping on-board with Ninja sooner rather than later as the company has a good direction and will surely overtake many of the older RMM platforms as one of the best solutions for RMM.

NinjaRMM has allowed us to quickly and painlessly onboard new customers and efficiently assess and address any incidents and issues on their systems. NinjaRMM provides an easy to use interface that allows us to train technicians with it in a breeze, allowing them to be more productive right at the start without a steep learning curve.

Pros

NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas.

Cons

So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too disruptive to functionality.

Review Source: Capterra
 

Lincoln from LFC Managed Solutions

July 2018

July 2018

Good Product, Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Easy remote monitoring and management. We monitor 200 devices and keeping track of and remediation of issues is very simple with Ninja

Pros

We all want a product that works well and has great support. Ninja RMM meets and exceeds that benchmark. Ninja has an easy to use, well laid out user interface with plenty of options to meet varying needs in the RMM market. When things don't work as expected the support team is exceptional. They take the time to understand your specific issue and get the problem resolved in a timely fashion.

Cons

At times certain screens load slowly and I'm impatient. Ninja does stay on top of this issue and resolves it when the problem occurs.

Review Source: Capterra
 

Jamie from GCFA
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

RMM with not enough going on for it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Review Source: Capterra
 

Patrick from Wong Computing Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Best Ease of Use & Integration RMM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Easily run my organization in a more efficient and profitable manner!

Pros

The best feature is the ease of setup & continual improvement on integrations to fully complement the major tenants of a Managed Service Provider (MSP)!

Cons

The least liked feature is the lack of time to learn all the great things the RMM tool and its integrations!

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: June 2018

June 2018

 

Thank you for the feedback Patrick. Please reach out to success@ninjarmm.com if you need anything.

 


June 2018

June 2018

Ninja RMM is the best RMM tool that we have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Pros, the cost, the fact that you are not locked into a contract, the simplicity, the fact that their support is extremely helpful and are able to reach.

Cons

I wish that their reporting options had a bit more customization. I wish that their AV was able to report a bit more to the console.

Review Source: Capterra
 


May 2018

May 2018

Best remote management tool for Windows.

Ease-of-use

Functionality

Product Quality

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Usability
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Pros

Having tested out multiple different RMM tools for Windows, nothing came close to Ninja. It has everything you need to quickly and effectively manage your Windows workstations. It also does all this in a rather sexy package. Being able to quickly see if our computers are out of date, if there are software or security patches available, if the system's hard drives are filling up, and a plethora of other useful data, really helps us as an IT department to proactively protect and service these machines.

Cons

Being a newer company with a new product, there are some features that still need to be fully implemented. Thankfully Ninja gives great transparency into what they are working on so you really know whats up and coming and what is planned.

Review Source: GetApp
 

Tony from Oasis Technologies, Inc.

May 2018

May 2018

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Pros

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Cons

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Review Source: Capterra
 

Andrew from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Wonderful product to remotely manage computers in your company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I love all the insights you can get into the Windows devices in your company. I also love how customizable it is with the commands, scripts and packages you can make.

Cons

I wish there was more default software packages that you can one off push to devices when they need it, rather than that you have to build your own installation packages. Also their customer support isn't as helpful as other products I have used.

Review Source: GetApp
 

Adam from Houston Networks
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Solid product that just works. Doesn't try to be overly fancy or complicated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

Pros

We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

Cons

The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: March 2018

March 2018

 

Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to pm@ninjarmm.com

 

Andre from Johnson Publishing Company
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

NinjaRMM is the go to software for my business! I use this software everyday and love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

Pros

I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Cons

Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: January 2018

January 2018

 

Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks!

 

David from Innomecha

December 2017

December 2017

Extremely easy to use. Great support community. Tons of development and updates. Streamlined.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can manage my clients easily and quickly

Pros

I love how fast the response is whenever I have a question. Their support docs and videos are stellar. Great involvement with the community and listens to MSP feedback. Great pricing and you can scale easily. Great integrations with current solutions.

Cons

I have yet to have a con with not only the software but with the company. If I had to come up with something it would be more of a feature request (which by the way is on 2018 road map!) Keep up the great work!

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: December 2017

December 2017

 

Hi David, thank you for the great review! You can submit feature requests in our community or directly at pm@ninjarmm.com

 

Jarom from SureTec
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

Pros

Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

Cons

TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: December 2017

December 2017

 

Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018.

 

Paul from healgeopathicstress.com

December 2017

December 2017

Ninja is a great RMM. I switched to it from a competitor and have been pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Management of all my client's computers.

Pros

Ninja is extremely simple. I started using it right away and deployment is a snap. The integrated Teamviewer is fantastic. They are responsive to user feedback and are constantly adding new features. It does a lot and I use it daily.

Cons

Tech sup can be slow to respond. I have had to make a couple attempts to get their attention in the past. They do come through eventually. The antivirus reporting could be a little stronger.

Review Source: Capterra

  Response: NinjaRMM, NinjaRMM, LLC

Date: December 2017

December 2017

 

Thank you for your support, we will keep striving to be the best!