Simple, easy to use, outstanding value

Excellent. Highly recommend for small to mid-sized law firms.

Pros

This software only does what it needs to do: time and billing. And it does a fantastic job at it. The interface is simple and easy to learn for users. It is also very fast and responsive. Yet it also support numerous features, such as LEDES, contingencies, and flat fee work. Great integration with Quickbooks Online. Online availability makes it cross-platform and available anywhere. Trust accounting is a snap. Customer support is excellent. And the price is a fraction of other online providers!

Cons

We encountered a couple small issues but the LeanLaw team addressed them very quickly.

LL Review

Overall it has been pretty good, there are a lot of useful features and is mostly much faster than PCLaw. I would like to see a few more features but I know a lot of things are being developed so that's good. I really like the response time when asking questions and how it seems that staff really takes your suggestions seriously and implements changes based on them. For things like QBO it's impossible to get your suggestions listened to quickly so I really like how LL does that.

Pros

I like that it is cloud-based and online, this way we can use it from anywhere. This makes it easier for the timekeepers to post their dockets and for me to use it from home. I also like how quick it is to run reports on expenses and time, in PCLaw it could take up to half an hour to run a report that with Leanlaw takes a few seconds.

Cons

Billing, I know they're working towards adding a select/deselect-all function so I don't have to remove thousands of entries slowly which is good. I do find when we have a large invoice with a lot of entries it is extremely slow and close to unusable. I would like to see more reports, specifically seeing what our WIP and Expenses were at a specific date. Right now setting the date parameters still excludes everything billed after that date, but we need to see it as if it was that date for our financial statements, so that is a big issue for our firm. I would also like to see more features for writing off invoices. Right now you can do it with QBO but then when running reports it still shows those times as being billed, which can be an issue when we base bonuses off billings, since those weren't actually billed but written off.

Customer Service is TOP

Had an employee resign and was given a quick tutorial to get us through the week.

Pros

Movement of invoices into another software for sending to clients & expense tracking. We still utilize Quickbooks.

Cons

I do not care for the double screens after login. Two tabs are opened which bothers my OCD and I immediately close the one non-essential window.

Inflexibility with Billing Format

Generally worked well but the inability to control the output of our bills was a deal killer.

Pros

Worked well with QuickBooks, generally. Timesheets were easy to use

Cons

Could not format the billing statement to our liking. Not flexible at all. Not being able to change the look of our bills was very problematic.

I highly recommend LeanLaw!

[SENSITIVE CONTENT HIDDEN] helped me with the initial trial as I was deciding which software to implement for our new firm. She answered my questions and really took the time to understand our needs. I've enjoyed the monthly tutorials, as they provide detail on various topics in LeanLaw and update us on what's next. They're a forward-thinking and customer-oriented company.

Pros

The software is cloud-based, so it's easily accessible via the internet and mobile app. It connects with QuickBooks Online seamlessly, which helps avoid the timely duplication we experienced with our previous software. It is also very user-friendly.

Cons

Some reports aren't as build-out as we'd like them to be. However, the LeanLaw team listens to the users and makes adjustments along the way to get the information needed.