MerusCase Software

4.70 / 5 (64) FrontRunners

Our advisors have recommended this product 8 times in the last 30 days

About MerusCase

MerusCase is a cloud-based legal practice management solution for small, midsize and large legal firms and businesses. It is HIPAA compliant and offers document management, time tracking, billing, calendaring and communication tools.

The document management module allows users to manage case files, auto-populates legal template, scan legal paperwork and attach them to case files. It provides the predictive searching feature. Time tracking and billing provide users accounting, time tracking, billing and invoicing and report generation features.

MerusCase allows users to integrate with Email applications and calendars. It is offered in a subscription pricing option. Support is provided via email and over the phone. Other help options include user guides...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

64 Reviews of MerusCase

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(48)

48

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 64 results

July 2018

Gerardo from Pérez Law, PC

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Smooth, Organized and professional

I learned how to handle tasks and assist attorneys in a clean and intuitive software.

Pros

I like how you can easily create new contacts and open cases in an effective and straightforward way. The layout of the Case Details tab makes it easy to find what you are looking for in a case. I love how MerusCase easily syncs with your email account and also remind you of important events coming up. The calendar is simple to use and can help you filter by person which is incredibly useful. Overall a very pleasing software that can increase productivity and help you manage day to day tasks.

Cons

The only improvement I would suggest is that at times previews of documents can be slow or delayed. If this could be fixed it would greatly speed up document processing.

Response from Merus

Replied July 2018

Hi Gerardo, Thank you for your kind words. Here at Merus we work hard to deliver the best value to our customers. Within the past few days, we've redesigned our system to ensure that document previews render more quickly and display at 200dpi, compared to the 72dpi they were at before. You should see the difference the next time you open a document within MerusCase. Thank you for being a MerusCase customer!

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Good software, best customer support I've ever experienced anywhere

Form document management; ability to bring email into client's case, great calendaring system

Pros

Ease of use, form document management and merge functions, email coordination in cases. There's a lot to like. I tried MyCase and chose Merus instead, mainly because document creation and merge were so easy in Merus.

Cons

The documents placed in a file must be correctly tagged by subject (e.g Plaintiff Discovery Propounded) in order to be able to find them during a search. They do not reside in "folder", which is what most of us are accustomed to using in a Window's platform. The most important thing is getting staff to properly tag the document. So this is really not a con, just something that needs to be taught to Staff and followed by all.

Response from Merus

Replied July 2018

We¿re so happy that you love our Document Management Tools. Document Management is definitely a key differentiator that separates us from our competitors. Merus is designed to facilitate collaboration and coordination between all parties involved in a case. Activity Tags is one of the ways in which MerusCase ensures all parties can find case files easily. Unlike folders, which require clicking through each one, search for files with Activity Tags is much less time consuming. We know that MerusCase can take some to get used to when you¿re switching over from another platform. For those reasons we take on-boarding seriously and are willing to take them time to walk everyone through all questions about our software. So thank you for giving a shout-out to our world-class Support Team, and for being a part of the MerusCase family!

September 2020

Andrea from Pratt Williams

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Worth Every Penny

Pros

MerusCase is the simple, easy to use cloud based software. We regret not moving over to cloud based sooner. The ability to drag and drop to upload documents, task co-workers, calendar, invoice all in once place has helped productivity in our office. We did not choose to migrate our current and old files from our server. I would recommend using Merus to transfer your files from your existing software or server. It is worth the extra cost. Customer service is on top of their game. They are responsive, knowledgeable and friendly.

Cons

There are a few items I would like to see made available in the future (i.e. a search bar instead of drop-down menu for searching clients). The cons do not factor into our decision to stay with MerusCase, as they are all smaller detail items,

Reasons for Choosing MerusCase

Accessibility, in-person training, visual appeal.

January 2019

MARY from AARON FERGUSON LAW

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Customer support

2.0

Functionality

3.0

January 2019

Alot of Glitches. Very basic.

Good, general case software, but not a good Case Management tool, in my opinion.

Pros

Can jump right in to use it in a basic way. Can place "Tasks" and check them with dates due. I do like the measurement tool. It's inspiring, but have no idea what the criteria are.

Cons

Calendar glitches constantly. This is just really not a good part of the app. Doesn't save, saves with wrong date, have to click refresh or it may never show up. Always opens up to a date in 2016. Program takes forever to open up. IMO, the worst part of this software. No app to track and get reminders for different aspects of the case. Just a general "tasker" but again, no reminders. With thousands of cases, you will need create your own tracking sheets for various tasks.

May 2020

DAVID from Law Office of Edwin K. Stone

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

05/05/2020 REVIEW OF MERUSCASE BY ATTORNEY David G. Schumaker

EXCELLENT. TIME SAVING. ALLOWS BETTER AND QUICKER ACCESS TO INFORMATION AND EASE OF MODIFICATIONS TO FORM LETTERS TO MEET SPECIAL NEEDS.

Pros

EASY DATA INPUT; ALL DATA IN MERUS CASE; EASE OF MOVING AROUND IN A CASE FROM STATUS, TO FORM LETTERS, TO PEOPLE IN CASE, TO CALENDAR, ETC.; FRIENDLY AND HELPFUL SUPPORT STAFF; CONTINUING EFFORTS TO UPDATE AND UPGRADE THE PROGRAM

Cons

NO CONS. BEST WORKERS' COMPENSATION CASE MANAGEMENT SOFTWARE FOR APPLICANTS' ATTORNEYS AND FOR DEFENSE ATTORNEYS

Reasons for Choosing MerusCase

MERUSCASE IS A FAR BETTER PRODUCT, AND IS DESIGNED, BACKED AND SERVICED BY A GROUP OF COMPUTER PROFESSIONALS WHO CARE ABOUT MERUSCASE AND LISTEN TO OUR NEEDS AND SUGGESTIONS.