About Thought Industries

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical education, associations, and customer onboarding.

Key functionalities of the platform include drag-and-drop course authoring, a custom microsite and page builder, learner management capabilities, eCommerce capabilities, certification management, social learning and communities, ILT and vILT, gamification, mobile learning, in-depth reporting and analytics, xAPI, In-App Play (embedded training within a 3rd party tool), AI Recommendation Engine, and both xAPI and SCORM compliance — all within one integrated suite.

The Thou...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

34 Reviews of Thought Industries

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(12)

12

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

June 2018

Abbie from SmithBucklin

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I love using this software! Robus functionality with easily customizable settings.

Pros

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

July 2019

Lea from InJoy Productions, Inc.

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2019

Great LMS with much functionality and always improving!

We are utilizing the platform to deliver eClasses as well as a digital version of our printed products. The two business models use different access methods and TI is always willing to work with us to find solutions, and/or scope our needs. They are very responsive to support inquiries, and are always eager to help us solve our business issues. They are a great partner and great to work with!

Pros

I appreciate TI's willingness to work with us to scope on our needs to accommodate our two very different business models. I also like that the platform has a lot of very robust functionality, yet still very easy to use.

Cons

The reporting leaves something to be desired. Although there is a lot of data available, the dashboards are not intuitive, and using a date range doesn't change some of the data. Like number of users is always the same, no matter what the data range is. There is also a lot of usable data that is not surfaced in any of the available reports. Reporting can tend to be a manual and tedious process. Also, there needs to be more granularity with the role permissions, or the ability to toggle functionality on and off for certain roles. I hope is that they invest development in a better content management system. My only other gripe is that you can't delete learners (only disable them).

Response from Thought Industries

Replied August 2019

Thank you so much for your review! We're excited to hear your positive feedback. We are improving our reporting capabilities and look forward to hearing your feelings towards those changes.

June 2019

Ben from Acumen Learning

Company Size: 11-50 employees

Industry: Professional Training & Coaching

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Love Thought Industries

From day 1, I've been incredibly impressed with TI, their platform, and their customer support. There was a bit of a learning curve to navigate through the admin side and understand all of the functionality, but how else would you engrain in the trenches of such a robust eLearning hosted experience. And their Voice of the Customer process for submitting real-time feedback and product improvements is awesome! Their customer support is unmatched and always ready to dive in and find solutions to my errors or admin requests.

Pros

The TI Platform has such a myriad of page types and lesson functionality that we keep our learners entertained and progressing while tackling the tough concepts of accounting and finance.

Cons

The reporting functionality is improving, which I like. At first, I was generating custom reports as requested by clients, and it seemed like the most basic of information regarding learner progress was overlooked. Clients wanted to know percentage completion by learner within each course, rather than the basic reporting fields of "Started" and "Completed" which were so black and white. I believe the dev team is working on making this reporting more mainstream and I'm encouraged by that.

Response from Thought Industries

Replied August 2019

Thank you for the positive review! It is great to hear that things are going well with both the platform and our team. We appreciate you providing this feedback.

November 2017

Jim from The Hackett Group, Inc.

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

November 2017

Using platform for a year to deploy training for our clients.

Pros

Course development is easily accompished without coding. Courses are easy to navigate from learner perspective.

Cons

Back office administration features seem to be an afterthought. Simple things such as sorting client lists aplhabetically or resetting student progress isn't possible with the current release. Many questions to product support are interpreted as a request for additional instructional design consulting hours.

August 2019

Mark from Market Traders Institute

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2019

Superior usability at a realistic cost!

Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Response from Thought Industries

Replied August 2019

Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.