About MatrixCare Skilled Nursing Facility

MatrixCare Skilled Nursing Solution helps providers navigate a challenging and ever-changing regulatory environment while driving operational efficiencies. By leveraging innovative technology, such as Artificial Intelligence (AI) and machine learning, MatrixCare's solution can help facilities drive occupancy, ensure compliance, and adopt a more proactive workflow.

The fully mobile system comes equipped with built-in validation rules to enable clinicians to document at the point-of-care and gather all the information needed to optimize reimbursement. The paperless workflow allows for accurate and consistent resident centered care delivery while supporting full compliance with PDPM and other regulatory requirements.

MatrixC...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

39 Reviews of MatrixCare Skilled Nursing Facility

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(15)

15

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

January 2021

Markus from Healthcare Management Services

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Thankful we went with MatrixCare

Excellent and very responsive!

Pros

It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize.

Cons

I really have n0 complaints regarding the product or services.

Reasons for Choosing MatrixCare Skilled Nursing Facility

Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success.

Reasons for Switching to MatrixCare Skilled Nursing Facility

At the time, we felt our current product and options were not keeping up with where the needs were going.

January 2021

Chris from Salt River Community Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2021

Good review

We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks.

Pros

It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training.

Cons

The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process.

Reasons for Choosing MatrixCare Skilled Nursing Facility

We like the set-up better and ease of finding things. Easy to learn to use.

March 2021

Tina from Eskaton

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

All computer knowledge ease of use

Easier to use than many others available.

Pros

Ease of use, easy to learn even for those with limited computer knowledge. Wide variety of report options. The ability to set up multiple user profiles.

Cons

Inability to create certain reports. Wish it had additional census line options.

Reasons for Choosing MatrixCare Skilled Nursing Facility

The ease of use, the observation options, care plan options, ability to create or modify observations

January 2021

Rachel from Eastern Star Home of Illinois

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

January 2021

Some Lost and Some Gained

MatricCare works and meets our needs. The size of our building makes the cumbersome parts of MatrixCare that frustrate me not as big of a deal. If I were a larger building, I would be extremely frustrated if I had any experience with some of the other softwares at just how much back and forth there is with this software.

Pros

Customer Service is where MatricCare shines. Our representative follow up is second to none. if we have any questions, they are answered, and answered timely. Great options for uploading documents and growth capability.

Cons

I feel that compared to other softwares, the 'basics'... maybe even the basics that we took for granted before, are markedly more difficult. For example... want to come in and look at everything charted for the last 24 or 72 hours to make sure you're not missing anything and everything is running well and followed up on? That was a click of a button before. Now that isn't possible. Need to chart the same one sentence on every patient? That was amazingly simple prior... now it is an extra 2-3 clicks per patient, per note... and while that may seem trivial, those add up!

Reasons for Choosing MatrixCare Skilled Nursing Facility

I was not a part of the decision, so I can't say. As i love the corporation and our service providers, I would guess these individuals and their responsiveness was a huge part of the decision making process.

Reasons for Switching to MatrixCare Skilled Nursing Facility

I switched softwares when i switched buildings....

March 2021

Michelle from Church Homes Inc., Congregational

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

We love MatrixCare

Pros

Post implementation support was simply outstanding.

Cons

When I provide a suggestion, I would like feedback as to when it might be implemented or where they are in the process.

Reasons for Choosing MatrixCare Skilled Nursing Facility

The nursing department made the final decision. They found the med pass feature to be much easier to use then PCC.