ECi M1 ERP Software

3.67 / 5 (58)

Our advisors have recommended this product 32 times in the last 30 days

About ECi M1


ECi M1 is a subscription-based enterprise resource planning (ERP) system, available on-premise or via the cloud, that automates financials, inventory, production, sales/quoting and production planning. The solution is suitable for small to midsize firms that manufacture via repetitive, make-to-stock, make-to-order and engineer-to-order processes.

M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM, including all sub-assemblies. Users can also add additional rules and formulas after the wizard is complete.

The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports.

Other key features include free “view only” licenses for users who only need to view and edit reports, “Smart Screen Technology” that automatically changes screens based on users’ input and a free M1 Design Studio that allows users to customize the system without accessing the source code or requiring extensive programming knowledge.



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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

58 Reviews of ECi M1

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(15)

4 stars

(25)

3 stars

(5)

2 stars

(5)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 58 reviews

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April 2018

Timothy from BRD Noise and Vibration Control, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

M1 - A very visual ERP

Pros

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Cons

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

December 2018

Ken from Titan Garages

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2018

Do not buy this software in Australia - Dishonest business practices and terrible support

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

Pros

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later.

Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks.

It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Cons

The worst part about this experience? Everything that happened after they had our money...

In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made.

If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

March 2018

Todd from Millar, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Lifesaver

For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

Pros

M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

February 2016

Aaron from Phoenix Specialty, Inc.


Ease-of-use

3.5

Customer support

4.5

Functionality

3.5

February 2016

M1 ERP Review

Pros

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Cons

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2019

M1 gets the job done but there are better options to be had

Everything from sales and marketing data, to employee data as well as financial data is housed in our M1 system.

Pros

All the data you could ever need about your business can be housed in M1, between the data and the custom reports that can be made, it is a valuable tool to have.

Cons

Its clunky to use, most things take too many clicks to find and it feels like you have to go out of your way to find what you are looking for. It takes some work to make it user friendly in the least bit

August 2018

Angie from CHUTES International

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

I love how easy the modules link with each other

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

Pros

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Cons

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

January 2018

Kody from May Group USA

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Great Software

Pros

We have been using this software for 10 years and I don't know how we ever survived without it.
Product Configurators really helped us streamline our estimating and planning processes.

Cons

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
I'm not good at cons...

September 2017

Pam from Alecom Metal Works, inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

September 2017

ERP made your way

This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

Pros

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Cons

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

February 2018

Steve from Diacarb

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great ERP software

I recommend this ERP software on a regular basis, it is a great value added to our company

Pros

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

Cons

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

May 2017

Laurie from Independent

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

May 2017

Terrible company to do business with and terrible product.

The key benefit is having to start over and implement something else after less than 5 years on the product.

Pros

It's easy to customize, which is good because - you are going to be doing a lot of customizing.

Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Cons

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices).

Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

February 2016

Marylou from Chutes International


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2016

Awesome product ~ even better implementer!

Pros

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Cons

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

April 2018

Marie from Adtech, Inc