Epicor Manufacturing ERP Software

3.70 / 5 (68)

About Epicor Manufacturing


Epicor ERP is a solution with functionality for accounting, inventory control, pre-production materials planning and manufacturing execution (MES). The system is delivered either on-premise, hosted or as a cloud-based software as a service (SaaS) offering. The application is architected using a true service-oriented architecture (SOA) and is modular, meaning that buyers can purchase only the modules they need.

Epicor supports any discrete manufacturer with more than $1 million in annual revenue. Buyers with more extensive needs can opt for the system's additional modules for supply chain management, product lifecycle management (PLM), business performance management (BPM), customer relationship management (CRM) or quality performance management (QPM). Epicor ERP can be deployed in a single site or multisite multinational enterprise.



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Supported Operating System(s):

Windows 7, Windows Vista, Web browser (OS agnostic), Windows 2000, Windows 8

68 Reviews of Epicor Manufacturing

Average User Ratings

Overall

3.70 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(14)

4 stars

(30)

3 stars

(13)

2 stars

(7)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 68 reviews

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August 2018

Lorena from Farming

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

A very powerful tool for manufacturing companies - but customer support could be better

I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!

Pros

- very powerful and thorough functionalities for all manufacturing operations
- extremely good costing capabilities (all financial features are quite good, actually)
- can be customized to a great extent
- many tools for reporting and data analysis
- integrates with tools such as MES, bar code reader, is ready for EDI

Cons

- it's a bit more slow that I wish it were
- customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them)
- learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool
- instruction manuals and help menu are only available in English

May 2018

Dan from Robert Half

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Epicor Manufacturing, some parts are better than others

Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.

Pros

Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable

Cons

Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.

May 2017

Todd from Electroimpact Inc.

Company Size: 501-1,000 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2017

Very Powerful

Over the years Epicor (and former Vantage product) has grown from a simple Job Shop system to a full blown ERP powerhouse that brings the flexibility to address most any manufacturing or distribution company.

Pros

Built-in customization tools are very powerful - allowing detailed tailoring to company needs without direct coding. BPMs now allow excellent logic branching and very nice built in features such as email alerts. Publish & Subscribe dashboards are a great reporting option with drill down capability. Form customizations are also very easy. SQL Server DB is a big improvement over Progress and MUCH faster.

Cons

Reliance on SSRS for reporting - although Crystal Reports still works. Does not handle really complex BoM/MoM situations well for jobs with thousands of assembly levels and hundreds of branches or indents. Projects module isn't quite robust enough to be used for complex jobs/orders.

November 2016

David from ET Precision

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2016

Broad functionality that comes with a price

We use Epicor to run a $5M machining business. The software allowed us to do almost everything we wanted with the exception of scheduling each machine accurately. While the software has a powerful scheduling module, because many of our parts were processed on more than one machine, we were not able to accurately reflect our actual process in their scheduling module. Standard reports were also lacking so we used Crystal Reports and created custom reports on a regular basis. The ability to easily create dashboards was great and allowed us to create screens that showed specific metrics that we wanted to monitor. Shop floor access was acceptable - allowing workers to log into/out of jobs, clock in/out, etc. on a daily basis. Overall a good package that can easily grow with a small company.

Pros

Ability to create custom 'dashboard' screens to see things that we want to monitor.
Extensive functionality for small to medium sized manufacturing companies.
Good shop floor usability.
Job costing provided real times access to allow you to monitor costs and flag overages.

Cons

Standard reports were ok but not great.
Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make.

September 2017

Melissa from UMC

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

September 2017

Great All Around Product

I've been using this system in some variation for 20 years. It has been great to see it develop into the great product we have today. Epicor seems to be committed to staying on the edge of emerging technology trends that can only help all of their customers.

Pros

Quote to cash navigation using the Open With functionality throughout the software, BPM wizards that allow you to do simple If\Then type triggers with no custom programming, BAQ functionality with subqueries, Education Courses, much easier path for version and patch updates

Cons

Application support desk for certain modules, debugging options for customization (compile) errors, training of some of support staff seems to be lacking. 50% of time I end up figuring out the issue myself and feeling like I'm teaching their staff.

June 2017

Richard from SR Smith, LLC

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2017

Good Software. Mediocre Support

Pros

The software interface resembles a Microsoft product which helps end users pick up the basics of navigation.
Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.

Cons

Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.

October 2017

Jorge from manesa

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2017

Not Easy to Use or Setup

Pros

you can control al you company with this software, from Sales to Shipments and billing, you can also control you shop floor (Manufacturing) know in what part of the process your finish goods are, inventory, wip, purchasing all your supply chain is cover with this software, very powerful tool.

Cons

Extremely difficult to setup, and not very user friendly, you have to open a lot of windows to get some information, MES tool is not very friendly user has to enter a lot of data manually if you want to control all your process, causing users not to feed the system correctly.

February 2018

Claire from kVArCorrect

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Functionality

4 of 5

February 2018

Epicor is very competitive against SAP

Pros

modular, you can add components to be what you want to use. The biggest pro is it has a really good BOM system for manufacturing - this is usually missed in ERPs

Cons

it is expensive, and there is so much customization you can do so it becomes difficult to use. I have also worked with a system that Epicor bought, the product support on that was not very good because they were phasing the system out. Would have been better to upgrade us as the customer so they could provide better support.

August 2018

John from Six S Partners Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Epicor works.

Recommended for growing manufacturers who are not sure just how large they may grow. This product scales well with best practices built in that will allow you to grow without adding people and overhead.

Pros

Easy to use. Very deep in functionality - you will likely be able to use the whole system out of the box.

Cons

Need to manage your scope for an implementation project - it is easy to take on more given the wide capability it has. Best to manage scope.

June 2017

luke from steel ceilings

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Good, but needs some improvement

Pros

I like how you are able to customize things to the aspect of your company. The ability to make things unique to your own is a great feature. It's great for tracking inventory too.

Cons

There is always a problem with any update that happens. I do not like the ticket process because it takes forever to get a response and most times the problem could be solved in a few minutes instead of being dragged out for a few weeks.

May 2017

Chris from Dorner mfg

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Everything in one package

Epicor buys up companies that can add value and functionality to the software, ever increasing the usefulness.

Pros

The ease to customize multiple areas and still be able to update the software without losing everything you customized already!

Cons

When you update the server, the client also use be updated. If the user doesn't have admin rights on the pc, this could be a problem. I've recently heard they fixed this in a future release of the software

October 2017

Allan from Euclid Systems Corp

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2017

Implementation is a challenge

Consolidation program / process in Epicor still not working right after promises to be better in version 10.1. Excel Connect, as reporting tool, works well but lacks proper security capabilities.

Pros

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Cons

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

February 2017

Chris from Dorner

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2017

All in one place

The attractiveness of an all in one software makes Epicor a real deal. Customizations don't interfere with updates and a recently enhanced operating system provide the best of ERP.

Pros

Easy to update or customize to fit our needs

Cons

Needs better integration to send emails using internal functionality.

May 2017

Lisa from GSI Technologies LLC

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

May 2017

Flexible and stable product

Pros

Flexible to your business processes. Stable application. Option of cloud and on-premise. Handles quote to cash without the need for a 3rd party financial package.

Cons

Weak technical support in the past, but we've seen improvements over the last few months. Responds well to outages, but if you require escalation for a non-emergent issue, you might wait a while.

August 2018

Taylor from Porter Corp.

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Epicor Manufacturing

Pros

Epicor has a ton of functionality and seems to be receptive to adapting to user customization. Provides a huge benefit for tracking multiple different things and works will in conjunction with other software.

Cons

Seems to be a little clunky and slow at times. It also can be hard to find information needed in the system on occasion.

November 2018

Steve from Carpentry, Interior Design

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

Challenging implementation

Pros

We were only ever able to implement the payroll part of this package. It worked great but was probably the worlds most expensive payroll solution.

Cons

We were never able to fully implement this solution. We met several times with consultants but were never able to get a concrete plan to train and implement.

November 2017

Maynard from The Halvorsen Co.

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

November 2017

Fully integrated and does a good job, but costly for what you get.

Pros

You can only purchase the modules you need, which should keep costs down, but the modules that you do need are very costly. Good for a medium company 50-100 employees, but wouldn't recommend for a small company.

Cons

Implementation of the product was very difficult. It wasn't as easy to implement as other ERP systems. Maybe we were too cheap and tried to do more on our own without the help of training. Reporting was hard to figure out and complicated for the average Joe.

August 2018

Jorge from manesa

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2018

Epicor

Pros

it is a very complete ERP software, it has a lot of great functionalities and very customizable it works great for manufacturing and purchasing

Cons

it is too expensive and the support it is really poor, you never get a real solution and it takes more than one call to get an answer. the support is really poor

May 2017

Paul from Aseptico

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Been using Epicor for 14 years in 3 companies

Epicor continues to make efforts to improve. No software is perfect, but Epicor is better than many

Pros

versatile- can do almost anything with the tools. It is useable in many different industries and levels of knowledge

Cons

Too versatile - just because you can do something with it does not mean you should. You should use help in configuring it.

June 2017

Matt from Maxon Lift Corporation

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Powerful and Easy

Outstanding for the manufacturing world.

Pros

Epicor is very simple to navigate and understand. Bringing new people in and getting them up to speed is extremely simple.

Cons

Old version is pretty slow. The new version appears to be much faster. The support group still needs some work, however they are make progress.