MasterControl Quality Management System (QMS) Software


 

MasterControl QMS is an integrated quality management system that can be installed on-premise or accessed through the web. It is suited for businesses of any size and a multitude of industries including agriculture, lumber, industrial machinery, plastics, and pharmaceuticals.

MasterControl enables over 1,000 customers across 30 countries to get their products to market at reduced cost with efficiency while eliminating the need for paper-based quality processes and adhering to FDA and ISO quality standards.

MasterControl QMS helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes.  The core application in the MasterControl suite integrates all quality processes including change control, customer complaints, corrective/preventive action (CAPA), and audits.

MasterControl also offers a supplier management tool that allows you to meet the needs and maintain all supplier status and quality information in a central location and includes an approved vendor list that can be made available organization-wide and reviewed in real time.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

42 Reviews of MasterControl Quality Management System (QMS)

 

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Software Advice Reviews (4)
More Reviews (38)

Showing 1-4 of 4

John Kennedy from Cience
Specialty: Signs
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

MasterControl Quality Management System (QMS) is one Great Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is one great tool!

Pros

One of the most awesome things about this tool is that it works with the ease of a typical document software but it gives you a lot more. Being able to set up a time when to review a certain document is just one good feature it has.

Cons

The software its working totally great for us. It does the job it's suppose to do and make things easy for everyone who collaborates on the document.

Review Source
 
 

Anne from Food Manufacturing
Specialty: Other Industry
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

MasterControl QMS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons

A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

Review Source
 
 

Jonelene from Pace Sensors Limited
Specialty: Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Document control never been as easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This QMS help us obtain our ISO certificate 2 years ago. With this approval on documents is on track and tractability is perfect.

Cons

We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base.

Review Source
 
 

Ann Marie from WD-40 Company
Specialty: Consumer Products
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good security. Cloud based. Mobile access.
Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement.
Huge time saver.

Cons

Depending on number of modules used, could be more user friendly. They are working on this.
Validation is timely. New validation risk based process is due soon.

Review Source
 
 
 
Showing 1-20 of 38

Rachael from ERT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Easy to use and MasterCOntrol have an excellent support service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support

Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!

Pros

As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

Cons

Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.

Review Source: Capterra
 

Anil Kumar Reddy from KVK Tech Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Most efficient and effective computer system that i have ever seen!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Excellent

Pros

Ease of use, The most colorful application I have seen compared to the most of Bio-Pharmaceutical Applications, One stop shop for all quality systems integrated with each other. The Documents, Training and Process (Deviation, Change Control, CAPA, OOS) integration, I can make any electronic form as quick as creating word Template with full track and traceability.

Cons

In process module, still there is lot more scope to make it as bench mark to all other QMS applications.

Review Source: Capterra
 

Sharon from Lannett Compay, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Excellent Stable Platform that is user friendly and easy to use

Ease-of-use

Functionality

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Value for Money

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Excellent, very helpful, informative, knowledgeable, and supportive.

Pros

Excellent Stable Platform that is user friendly and easy to use. The Support and MasterControl team are excellent, very helpful, knowledgeable, and accommodating.

Cons

Java, but is it gone in the newer releases.

Review Source: Capterra
 


July 2018

July 2018

Makes document management and sharing easy and centralized.

Ease-of-use

Functionality

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Value for Money

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Pros

Anyone at the company can see and access relevant documents without having to keep paper. Great if you like the picture-based layout

Cons

The icon/picture-based layout is great if that's the way your mind works, but for me personally I can sort through information better if it is text-based.

Review Source: Capterra
 


June 2018

June 2018

Great Document Control System for Developed Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons

Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

Review Source: Capterra
 


April 2018

April 2018

Excellent control of documents ...

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons

It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

Review Source: Capterra
 


April 2018

April 2018

Well-rounded, integrated, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support.

Cons

Expensive. My old training software was 1/3rd of the price and had pretty similar features. With that being said, I don't know if I could switch. The pros outweigh the costs for me, but it really is an expensive product.

Review Source: Capterra
 

Maria Luisa from Cosmetics, Drug and Medical Devices
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

We being using MC for more than 10 years and it is great on Document Control.

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Customer Support

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Easy on the Process of Document change and control

Pros

People can see and perform what your Sysadmin allow them to. You can audit and report about anything within the system is you are consistent with your naming convention. The Tech Support service is great they are always available and willing to help you.

Cons

Our version is not to old. The biggest user complaint is related to perceiving the system "as not user friendly". It is disappointing to have these bugs that there is not much to do but work it around. So you do not have a clear explanation of it and much nor less to do into preventing these issues.

Review Source: Capterra
 

Meghan from University of Texas

February 2018

February 2018

Excellent document control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's very easy to track who has read document. Has a sign off function. Easy to upload documents into program.

Cons

Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version

Review Source: Capterra
 

Kim from Biotechnology

January 2018

January 2018

Solves many issues, but has a big learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Many issues that happened in our paper system were solved like keeping track of revisions and having a centralized place for comments and collaboration. The automation also helps a lot with compliance and the v11.6 reporting features are great. The training module finally forced us to define which department should be trained on which documents and really improved our training system.
As someone who went to a MasterControl Summit, the people who work there are really down to earth and personable.

Cons

It requires a big learning curve and your users will make a lot of mistakes in the process. Switching to MC can require a complete overhaul of your numbering system, which makes the transition much harder. The UI has room for improvement, especially because they use the same symbol to mean different things in different contexts.
I also wish there was more control over user rights, like editing InfoCards and replacing the main files. We've run into issues with users not understanding that process and it has created audit findings.
The inconsistent knowledge of tech support. I'll ask one person a question and get one answer, then ask another person and get the opposite answer.
Finally, I find that the UserVoice feature is a joke.

Review Source: Capterra
 


October 2017

October 2017

My experience overall is positive. Yes, there is room for improvement but this company aims for it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Everything an end user could ever want or need from a QMS comes together in such a way that our end users believe in magic. Its really up to the company (and sometimes department) to decide what level to use the software on. Its easy to get creative with this product and really optimize a already great web based software. Everything is right there, right at your fingertips - all the time!

Cons

Sadly, the set up is not magical and not everyone can wrap their head around the system. Finding competent admins could be an issue. Everything does effect everything else in this system and you need to ahave the forsight to see and understand that.

My largest complaint however is that the company could also be more forth coming with issues within their software. They have a lot of what they call bugs. I think these "bugs" are often not fully vetted until a customer points them out, then I imagine there is a lot of running around and work arounds.

That said, it is a great system that works incredibly well to keep you and your company complaint.

Review Source: Capterra
 

Michelle from Cambrex High Point

September 2017

September 2017

Our experience has been overall very positive throughout selection to implementation.

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Functionality

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Value for Money

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Efficency, increased compliance, increased visibility to users, ability to review and approve docs electronically on a web interface.

Pros

What I like most about this software is that it provides all users with documents they need but with the ability for the software to be configured to prevent certain users from modifying these documents. In a paper system, this had to be managed very closely by QA and users would have to request to see certain project documents. Now they can see them when they want with no need to wait for QA to provide a copy.

Cons

My least like feature is the out of office notification. It does not always work as easily as it should. However, there are work arounds that can be done to push documents through a route.

Review Source: Capterra
 

Aida from Ancestry.com

September 2017

September 2017

MasterControl is an excellent tool with an outstanding customer care team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Having all our quality documents, training, BOM and Suppliers in one SW makes quality management easier.

Pros

The user interface is easy to navigate. There are countless configuration possibilities within the software making it customizable to meet various business needs. The interconnectedness of the Document and Training Modules makes training management easy.

Cons

The lack of functionality that allows multiple users to simultaneously "edit/collaborate" on the same document.

Review Source: Capterra
 

Paul from CooperSurgical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

MasterControl has been a tremendous asset to both companies where I used the software.

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Functionality

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Customer Support

Value for Money

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Superior document control, use of Forms within process workflows and training connection to documents. The software has been a great help with remaining compliant and addressing ISO and FDA audits. The Process Module allows us to create form workflows to address our business requirements.

Pros

Ease of use, user configurable, connection between their modules and the ability to create form workflows.

Cons

The need to upgrade to address bug fixes, having to upgrade to incorporate new features, User Training and validation time.

Review Source: Capterra
 

Jill from Cypress Medical Products, LLC

September 2017

September 2017

MasterControl software meets the regulatory requirement for automated systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc. Once you understand how to configure the infocard for one module, it is very easy to configure add additional modules to support the quality system. We started with the documents module and have expanded to include training, complaint, audit, supplier, non-conformance and a few customer forms. We have done most of our own configuration with minimal assistance. We also like the info card set up because it makes it so easy to file all product related documents in one location. We recently set up an infocard for each specific item and we have been to link specific suppliers, inspection reports and other item qualification activities directly to the info card. This allows for easy access in the event of an audit from an outside agency.

Cons

Customization of the out-of-the-box software version is very challenging. Also, the audit module is not very user friendly. A "work add-in" is needed on versions 11.4 and prior in order to generate an audit checklist and subsequent report. Installing the word add-in is difficult when the software is maintained behind a firewall.

Review Source: Capterra
 

Betsy from Duke Translational Medicine Institute (DTMI)

September 2017

September 2017

Productive tool in a heavily regulated environment; nothing gets lost; intuitive interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use and seamless module integration all provided by one vendor. By having one vendor, one system, we always know where items are located and nothing gets lost.

Cons

Our View-Only users cannot sign/approve an inprocess document. It was recommended to us by a regulatory agency to have our individual user's CV and job description available and controlled online. These documents are to be reviewed yearly and signed by the user, the user's manager, and the training coordinator. However, there is a problem when the CV/JD belongs to a VO user. A lot of manual manipulation with the user's account has to occur to get this to work.

Review Source: Capterra
 

Gen from Grand River Aseptic Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Support services are excellent, but I feel I need to use them FAR too much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

Cons

SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module

Review Source: Capterra

  Response: MasterControl, MasterControl Inc.

Date: September 2017

September 2017

 

Thank you for your feedback. We are always looking for ways to improve our product and processes and have been actively making improvements to our product development and quality assurance processes. We are confident that you will see a reduced number of defects in our latest and upcoming releases as well a reduction in time to resolution of the defects you do encounter.

Your continued feedback is greatly appreciated and we look forward to your continued engagement with our Support and Services teams.

 

Joanne from UC San Francisco Medical Center
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Flexibility for all specialties with great modules for your regulatory needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Removed all SOP binders in our department. Staff training records also eliminated and are all in soft copy and easy to find. MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested.
Department supervisors were able to eliminate many lists reminding staff of document review dates, required reading and new information. Staff meeting minutes no longer left in a break room for staff to read and initial. MasterControl sends it out to appropriate staff and requests an electronic signature.
The internal report writer is easy to use and presents real time data in seconds.

Pros

This application is installed at a university hospital with many diverse regulatory needs. From CLIA and CAP in Pathology and Clinical Laboratories to AABB and FACT in Bone Marrow Transplant programs. Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs. All documents are available to the staff that need them in the most recent version wherever they need them. We utilized PC's, laptops, iPads and hyperlinks within departments Intranet sites. Completing all template fields allows for great automation and the elimination of lists of due dates, signature lists and manual training tracking.

Cons

For staff that do not author/edit documents routinely it can be hard to know where to begin in the application. We upgrade every 2 years and the design can significantly change enough to confuse people.

Review Source: Capterra
 

Kate from Array Biopharma
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pharmaceutical company using MasterControl for multiple quality systems

Ease-of-use

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Pros

Modules that connect to one another - documents, training, suppliers, audits
Fairly easy to configure to specific quality needs
MasterControl provides excellent support documentation including validation

Cons

Customization costs seem high for some requests (report changes)
Additional costs for adding business units, sites

Review Source: Capterra
 

Crystal from McKesson
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Possibilities are Endless!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Pros

There are so many opportunities to use this software to help manage aspects of your business or quality system that would be impossible in a paper based or manual process. While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs. The customer support from the entire MasterControl group is amazing!The level of service is very high from everyone you interface with, the sales team, the install team, the front-line support team, etc. We also use the TAM support service in addition to front-line support and we have greatly benefited from building a relationship with our TAM and troubleshooting system issues. Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization.

Cons

There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable.

Review Source: Capterra
 
 
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