TACTIC Advanced Planning and Scheduling software

Pros

The Waterloo customer support team is exceptional. They're extremely personable, knowledgeable and creative. We manage a specialty food business and configured TACTIC to schedule two separate continuous manufacturing processes. The entire scheduling cycle has reduced dramatically and we can navigate around issues that previously created bottlenecks and unnecessary downtime. TACTIC is very powerful and highly configurable to meet all types of business processes and needs.

Cons

The interface can be upgraded but the underlying functionality is extremely powerful.

Working with Waterloo and Customer support specifically has been a pleasure. The team are very helpful and provide insight and solutions far beyond the sale.

Pros

The software enables us to categorize and prioritize our production at multiple work stations within work centers based on due dates and attributes.

Cons

I like the software. My main problems are internal to my organization. Too many upgrades and changes.

The customer service has been excellent. The software is very operator friendly.

Pros

The ability to see the progression of an order at a glance anywhere in the shop.

Cons

None at this time, still learning its capabilities.

Pros

TACTIC helped our company streamline our scheduling procedures--specifically regarding increased visibility and organization of our daily operations.

Cons

The graphic interface and general aesthetic is somewhat lacking, but the guts are what matter here and TACTIC delivers on those fronts. The algorithms and reporting features have been heavily tested and customized, and are utilized repeatedly daily, performing with excellence and ease.

The demo we had was presented really well showing what features Tactic had and what we were getting. Set up was painless and the company representatives helped a lot with that.

Pros

Number of features, ease of use and value for the money spent.

Cons

Script import is a little tricky to get set up properly.

Advice to Others

The company representatives go out of their way to make sure that Tactic works the way you need it to for your business.

Tactic has been a solid scheduling package for our use. We have roughly 1500 orders in progress at any one time, and Tactic keeps everything flowing smoothly. The Customer Service could not be better, the Waterloo team is always happy to work thru any issues, and often goes out of their way to help find solutions to problems, if they arise.

Pros, it is pretty accurate as long as you have all the right details in place.
Cons, I think there could be more consolidation of steps so there are not so many boxes to click to get reports. This may be user error, there could be a better way, but I do not have the time to get with my rep to solve the problem.

I WOULD STRONLY recommend that Tactic market to all steel tubing manufacturers for this scheduling needs.

We have been using Tactic to schedule the work of our Testing Center for the past 10 years. Powerful, flexible software. Very pleased with customer support (commitment as well as creativity).

Tactic has worked well with our scheduling for making brick at our Sgt. Bluff plant. I like the quickness with the way it operates and has a good flow through the steps. Other than a minor glitch with one of the macros, it has worked well.

Tactic is a very useful scheduling software that functions much better than many of the alternatives on the market for a manufacturing environment. Customer service is extremely helpful/responsive.

Customer service is excellent. The software is relatively easy to learn and use. It has improved our pilot plant productivity and has drastically reduced the number of scheduling conflicts we encounter. Overall extremely happy with software and associated support.

Integra is a long-time user of Tactic. The software has been able to meet our continuously changing needs.

I have installed this software at 2 different companies and the tech support was great. I have seen immediate savings in time and material, and much better visibility. I would recommend this software to anyone looking for a great scheduling package.

Tactic is a great tool that gives our company short and long term visibility of parts that flow through our shop.

The customer service is very knowledgeable and is quick to respond to any problems or questions one has. The software works well identifying problems in schedules and allows/helps you find a solution.

Able to start utilizing software quickly after implementation. Customer service is quick to respond to any issue one may have while running software. Very knowledgeable.