About Campaign Monitor

Campaign Monitor is a cloud-based email marketing solution that helps businesses manage new subscriptions, send email newsletters and generate reports. It caters to businesses of all sizes across various industry verticals.

The solution offers several features like customer journeys, targeted segments and more that help organizations to execute email marketing campaigns, as well as a drag-and-drop email builder, through which users can select professionally designed templates and can customize them for their own branded and unique emails.

Campaign Monitor’s tools enable users to customize and expand their email lists so they can target relevant contacts with relevant messages. The solution also provides real-time informat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

429 Reviews of Campaign Monitor

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(284)

284

4 stars

(112)

112

3 stars

(26)

26

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 429 results

March 2021

User Profile Picture

Angelina from Citi

Verified Reviewer

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Campaign Monitor is the best of them all

We have seen significant boost to our marketing processes right from sending customized HTML email newsletters to uploading customer database. Campaign Monitor also offers us a detailed analytics on how the campaigns are performing.

Pros

The downloads are very economical and fast with the capability to send emails to a group of clients at a go. We customize the beautiful templates available in Campaign Monitor to match our branding

Cons

My experience with Campaign Monitor has been very positive. I still haven't faced any problem with the tool

Reasons for Switching to Campaign Monitor

With Marketo it was risky when adding new users on the team, a simple change could ruin our entire system. The email editor isn't easy to use too. On the other hand i find Campaign Monitor to be terribly amazing with its well designed templates and powerful analytics

December 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

The Best Email Service Provider on the Market!

Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.

Pros

Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier. Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update. Drag and drop templates are easy to use.

Cons

I wish we could establish settings to automatically scrub emails after that were inactive over a certain period. These segments are already created automatically, but we have to export files and copy in email addresses to remove subscribers. I also wish it integrated with ZeroBounce, my preferred email deliverability tool. I also sometimes wish I could edit the HTML on particular sends.

Reasons for Choosing Campaign Monitor

It's the best point solution on the market, at its price point. And the customer service is glorious.

December 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

December 2019

Do not recommend. Better Platforms for the price.

There are many platforms out there at a much lower cost that offer more robust features and functionality and that can be hooked up to Salesforce in a way that might not be as seamless but would be worth it.

Pros

It is fairly easy to use and integrates with Salesforce, which is why we chose it over Pardot when making an initial selection.

Cons

There are many limitations, from design to ability to customize the registration confirmation message (no modal???). Also, no way to tell the difference between hard bounces, which makes it impossible to automate deactivation of contacts in Salesforce.

January 2021

Leah from WLT

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

January 2021

The whole package in one site

We recently switched from another email marketing site/tool and decided to go with Campaign Monitor due to having everything (testing, design, deployment) on the site. No more sending a test email to separate websites. Their customer support was super helpful with the transition.

Pros

Campaign Monitor had everything our company was looking for and more. We like that you can use their template or bring in your own. We like the option to use just a text version for emails. We LOVE that we can send out 2 versions of one campaign by trying a different subject line. You get to see what gets the best click rate. We also LOVE that there is a built in SPAM check as well as testing email in many email clients...Outlook, Mobile, etc.

Cons

It takes a little bit getting used to setting up a custom email. I find myself going back and forth from the different screens. I just need to get used to using the site as it is new for us.

Reasons for Switching to Campaign Monitor

Constance Contact took away some features (text version of email) and did not have its own email testing on its site.

July 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2019

We've tried many, and this seems to lead the pack.

Overall, the best email marketing solution my team has worked with in the last year. Fair value for money i must say too.

Pros

- Great suggestive features such as email-body formatting tips - Nice delivery and send-out time - Extensive scenario handling for segmentations and optional blocks - Great responsiveness of website across multiple form factors on devices(mobile, tablet, etc)

Cons

- Some features and configurations can be a bit hard to figure out without a fairly technical background - Email builder templates felt a bit restrictive in terms of styling and formatting options

Reasons for Choosing Campaign Monitor

Well, we kind of had to try all of them, and just stuck with Campaign Mon. because it just worked!