CloudCherry Software

4.00 / 5 (9)

About CloudCherry


CloudCherry is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel feedback and measuring its Net Promoter Score.

CloudCherry features a statistical model called the Customer Delight Meter. This model seeks to quantify customer satisfaction with their experience by mapping each step of the customer journey and gathering feedback at every point.

Users can gather feedback from customers through a wide range of channels and touchpoints, including paper feedback forms, tablet surveys, web surveys, email surveys, IVR surveys and SMS surveys. CloudCherry pulls data from all of these disparate feedback channels into a single unified dashboard for deriving insights.

CloudCherry can be purchased on a per user basis. Users can take advantage of implementation services, consultancy services and general training.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

9 Reviews of CloudCherry

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4 stars

(3)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-9 of 9 reviews

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March 2017

Aileen from Desert Schools Federal Credit Union

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Choose Cloud Cherry

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Pros

This software is engaging and easy to use for survey creators, survey takers, and management teams logging on to view their real-time survey responses. We love that we are able to share interactive dashboards with management teams, which displays aggregated results as well as provide individual survey responses. Management teams also have the ability to download Excel spreadsheets of their survey responses. The software can be set up to generate notifications to our management teams to receive negative survey responses in their email inbox so they can respond immediately. In addition, Cloud Cherry's tool provides a ticketing system for management to record actions taken to address negative survey responses. This tool has created efficiencies by reducing work and enabling management teams to access their feedback in real-time.

Cons

Although the features are a cut above other survey tools we've used in the past, we'd like to see a few more features developed more fully: customized reporting, text analytics, ability to copy/paste whole surveys and survey questions. The great thing is Cloud Cherry is open to feedback and continues to develop their product, therefore, I see these features being a reality in the near future.

Response from CloudCherry Analytics of

Replied March 2017

Dear Aileen, Thank you for the review :) We are committed to delight Desert Schools team with our product and services in the future as well. Thanks, CloudCherry Team

June 2019

Robyn from Cliffs at Princeville

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great product

Overall experience has been great. The customer service is suburb and it is user friendly. It helps the business find trends and zero in on some concerns of our guest. We have been using this tool for many years, and all of our management

Pros

I like that you can personalize it to the needs of the business. We create the email list and it is easy to upload the list and automatically send out the surveys however often you would like. It is user friendly and if i ever do need assistance i get email responses in a timely manner. We use this software to survey our guest about their stay and we are able to categorize the questions by department so we can see trends and opportunities where we can improve.

Cons

It was a little difficult at first to understand how to use the software. However, once you learn it it is simple. Did take take to fine tune the questions and what works best for the business, but overall it isnt too difficult.

June 2019

Mandy from Solarity Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

A voice of the customer program that listens to THEIR customers!

Pros

We appreciate the fact that Cloud Cherry's product team takes an interest in what their customers are needing from the platform. When we have a need, idea, or issue, they take action in a timely manner. They have been able to create custom reports for us and alter them as needed.

Cons

Occasionally there are errors in reporting, or other minor issues with invitations, but they are always quick to find a resolution.

Response from CloudCherry Analytics of

Replied June 2019

Mandy on behalf of CloudCherry we wanted to say thank you for being a customer and thank you for speaking such kind words about our team. Our goal is to continually make you successful, please let us know if there is anything we can do help more.

December 2018

Jen from TCU

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

December 2018

Okay survey tool but needs improvement in many areas

Pros

We've been using Cloud Cherry for about 6 months now for our transactional NPS surveys. It gets the job done as far as distributing the surveys and delivering the results back to us. Staff members like having the ability to set up email alerts for when rules they specify - emails only for detractors or emails for all survey results.

Cons

This tool comes up short for those in an administrative and/or data analyst role. The navigation is really confusing and I still haven't figured out where to find things several months after I started using it.

June 2019

Steven from E-commerce

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2019

Enabling Customer Contact

Enabling customer feedabck and insight into individual stages of the customer journey. CloudCherry customer support service are helpful and reliable when issues arise.

Pros

New releases with added functionality are being released regularly which provide useful enhancements. UI is largely easy to use and navigate.

Cons

Some functionality is dependent on backend programming and code. An HTML invitation builder would be of benefit to make the email questionnaire invitations easier and more professional.

Response from CloudCherry Analytics of

Replied June 2019

Steven, Thank you so much for your feedback and for your review.

June 2019

MICHAEL from Droppin Technologies Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Building Your Customer Database The Easy Way

I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue. They always have some excuses.

Pros

The ease with which we are able to see at a glance our customers overall feeling about our brand. Especially when they have reviewed us poorly and I receive notification, I am able to intervene to damage control.

Cons

I wish I could connect the software to an SMS portal to message my clients directly instead of using email.

May 2017

Michael from Rina's Restaurant

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Fantastic experience from a committed team. The exemplify what customer care should be.

We are taking corrective action as a result of better understanding of our customer needs. Long term we see a more steady flow of customers and profits ultimately.

Pros

The overall quality of the experience, which brings the heart of the customer bear before management for critical interventions to be made.

Cons

I think the software is a work in progress and so there may be features that can be included in the near future

April 2017

tim from MYA Cosmetic Surgery

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

April 2017

Effective solution to gather real time feedback

Cloud Cherry offered us an easy to use solution that integrated quickly with our CRM system. As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price. The only negative I have, is that although Cloud Cherry does offer intuitive reporting through their various dashboards, it still does not offer the opportunity to build bespoke downloadable reports.

August 2017

Kelsey from Transceramica

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2017