MailChimp Software


 

MailChimp is a web-based email marketing service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate followups and monitor campaign progress, among others.

With MailChimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. MailChimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

MailChimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

 

MailChimp - Dashboard
 
  • MailChimp - Dashboard
    Dashboard
  • MailChimp - Reports
    Reports
  • MailChimp - Customer profile
    Customer profile
  • MailChimp - Mobile app
    Mobile app
  • MailChimp - Campaign analysis
    Campaign analysis
  • MailChimp - Create newsletters
    Create newsletters
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6,583 Reviews of MailChimp

 

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Software Advice Reviews (345)
More Reviews (6,238)

Showing 1-20 of 345

GABRIEL from Lagash
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

A good mailing solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Is the best for starters

Pros

For me the best of this solution are:
- You can start for free
- You can manage your mailing but also landings and facebook and instagram ads
_ Lots of integrations with other tools
- New features/tools all the time

Cons

- The reports are not the best.
- If you dont use their templates you will have more problems with your piece.

Review Source
 
 

Kelly from TEVEC
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best system for creating email marketing campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the tool a lot, I have been using it for many years, I do not change it for another one, several companies that I worked on also use it.

Pros

Ease of creation
Content customization
Great tracking report
Easy-to-use tool
Intuitive Distribution Lists

Cons

Lack of integration with money bank tools
HTML leaves a little to be desired, gets polluted and may need some tweaking

Review Source
 
 

Joel from Infor
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

MailChimp works excellently

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend it! There is a free and paid version, both are easy-to-use and are worth the price.

Pros

This is the best tool for email marketing. Everything is easy by using this, such as connecting to social networks, has built-in encoding functions. I like that I used this for a year now, it meets the standards of an email software. I loved it.

Cons

Honestly speaking, there is nothing that I don't like in this software because it fulfills its work and function.

Review Source
 
 

Antonio from Sales Tech
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Mailing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I like the variety of templates

Pros

You can easily do a mail campaign with awesome templates and know how is working every single part that you use.

Cons

I really don't know yet how to integrate it with some other business software, maybe I'm not looking properly for the information

Review Source
 
 

Jean from Maila Networks
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Greate Mailing List Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

A powerful software with great tools, API's and visualization tools that gives you all the information that you need when sending emails, not only Mailing lists, but all kinds of email.

Pros

An easy to use software with a panel that is intuitive and tools that make your job of sending thousands of emails easy.

Cons

There's a configuration part that requires knowledge so you can send on the behalf of your domain, it requires a tech person to do it.

Review Source
 
 

Christine from My Pet Pail
Specialty: Marketing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Versatility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use platform, has the ability to create professional emails and send it to a range of people with discretion

Cons

Doesn’t allow you to upload premaid email templates, you can create them with mail chimp but their options are limited

Review Source
 
 

Marianne from ManpowerGroup Philippines
Specialty: Construction
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

great app MailChimp!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

great company ! for all of the team! I just wish to adding a feature to attach solutions. I know team are very busy as of the moment and want to say more good feature for coming updates

Cons

sometimes the edit button does not work for the 1st upload, of the app. but now its working and no issue,

Review Source
 
 

Chris from Eco Interiors Ltd.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for keeping clients informed of our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We use mailchimp to mass mail clients about upcoming training/networking events, as well as changes to our services/ industry. Mailchimp keeps things simple and anonymous for our subscribers.

Cons

I can't really think of any cons. Our office administrator who handles email distributions only has positive things to say about the service.

Review Source
 
 

Kara from Mango Languages
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great Mass e-mail resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The version of Mail Chimps I use is free. For a free product it is an excellent resource to those that want to send out newsletters, updates, or specific information to large groups of people. It is well designed and easily accessible on web or mobile.

Pros

I love that it sends out my mass e-mails in creative and well designed templates
It allows me to see who has viewed my e-mails and gives reports to the open rate

Cons

Sometimes the program is not user friendly
I have to google how to perform simple tasks
I can't figure out how to add on e-mail contacts after a mass e-mail has been sent out and the information to explain this is not easily accessible.
People should read online. The newsletters do not print well.

Review Source
 
 

Alexandra from Spectrum Electric Inc
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Very good for your needs!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Had the chance of using their services for bulk emails and it was effective for us which made our impact of growth much noticeable.

Cons

The services provided were very effective and very good for our company. I do not have any negative things to say.

Review Source
 
 

Emile from Mira Networks
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

The best way to get your marketing material to your customers with a excellent free tier.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Mailchimp is one of the fastest and easiest to use marketing tools, it allows you to store up to 3500 email addresses on the free tier and is primarily what we use for all of your marketing campaigns.

Cons

The pricing tiers could perhaps be reviewed as it feels that there are some harsh pricing increases between certain tiers for not a lot extra.

Review Source
 
 

Christopher De Leon from Financial Advisors
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the easy to use designs and templates and to be able to save multiple campaigns at the same time for future use

Cons

I would like to see example templates to get ideas of other features that can be used other than the standard text and images available to organize my personal mail campaign.

Review Source
 
 

Benaiah from Hotel Villa Sarela
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Efficient, multifunctional, but basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very helpful for entrepreneurs getting started.

Pros

This product’s variety of services and multifunctionalities are its best features. From the small business owner looking to send loyal customer promos to the corporation CEO looking to send infographics to clientes and personnel, you can do it all.

Cons

It’s user interface isn’t the most user-friendly. The app is very limited in functionality. The free version versus the business verision is hardly worth the pay off if you have staff that can put in the work.

Review Source
 
 

Martin from Dblab
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

We use it to send our mailing campaigns

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use. Easy to integrate. A lot of integrations possible. The free option is very good to start sending campanis.

Cons

As you grow in use the prices can get a little high and confusing. Not very good for advanced automation. The management of the list could get better.

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Very simple tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The interface is very simple and you can build your campaign in no time albeit it also gives you a lot if customization tools to create a more sophisticated campaign.

Cons

If you have a large pool of mailing, this could be a little pricey and there are tools that you can find cheaper. Though it does give you price plans that fit your volume and frequency.

Review Source
 
 

Shane from Grey Fox Games
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

It just works like it is suppose to work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As the title states, it does what we need it do so efficiently and effectively. Make mass mailing my customer base super simple.

Cons

Their pricing tiers are strange to say the least. I wish it was sectioned out more evenly. Their automation could have more advanced features.

Review Source
 
 

Jillian from Self Employed
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Easy to get started -- great to scale!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Mailchimp's templates are so attractive and easy to use!

Pros

I use this software with ALL of my clients -- from just starting out to lists of ten of thousands of subscribers. The best part is that truly anyone can learn to use and enjoy themselves while making their email marketing campaigns more attractive.

Cons

Not very many cons. Once you cross a subscriber threshold, you have to pay monthly, but this hasn't been a problem for any of my clients

Review Source
 
 

Scott from Temple Los Angeles
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Mail Chimp takes the Work OUT of email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used several major products for sending emails. I prefer this company. They are very friendly, available if I have questions, and the software is easy to use without looking amateur.

Pros

Easy to use. Great navigation and functionality. I don't have to search for anything as a basic email campaign creator.

Cons

A few of the features such as adjusting the text seem to get stuck in a loop. I can find myself looking for the reason why text is on block is "normal text" sized and in the next, same kind of block, it is smaller and impossible to adjust.

Review Source
 
 

Q from Desai Hotel Group
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

MailChimp for Newsletters

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product is easy to use and easy to implement.The products provides an avenue for our company to release quarterly newsletters that are both compelling and informational.

Cons

The product doesn't have any amazing perks. It is fairly simple platform but could use some diversity.

Review Source
 
 

Matthew from Wootware Computers (Pty) Ltd
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great for modern marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Email templates which are responsive are fantastic
- Analytical insight is very valuable & easy to understand

Cons

- UI is somewhat inconsistent, updates should be rolled out to streamline the interface more often as it can be difficult / have a steep learning curve for newcomers

Review Source
 
 
 
Showing 1-20 of 6,238

Adrian from X-Net Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good mass mailing service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good integration and price. Lots of templates and designs available.

Cons

Frequent updates, some settings are difficult to find.

Review Source: Capterra
 


October 2018

October 2018

Mailchimp helping small businesses with marketing campaigns

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We have used Mailchimp to experiment with email marketing and realised it is worth the investment before we have put in too much money into the campaign

Pros

The templates available to put together marketing campaigns is a definite plus here.

Cons

The limit on the free subscription may be a bit low as most small businesses are only just gaining traction at this point.

Review Source: Capterra
 


October 2018

October 2018

Great for Professional and Personal use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You don't need to know anything about emails, formatting, or marketing in general. MailChimp is that simple to use and understand.

Pros

MailChimp helps you do a lot of things. Formatting is flexible, HTML, Plain Text, templates, gifs, etc. as well as general best practices for layouts and how to provide content. MailChimp does a great job of tracking open, click, response, and bounce rates which help you determine what content is working, what subject lines to use, etc. I use this professionally for my sales team for weekly newsletters as well as personally for blogging.

Cons

No complaints, one of my absolutely favorite softwares!

Review Source: Capterra
 

William from WISecurity
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Newsletters with depth detail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the very complete and elegant email templates that I can create in a simple way.

Cons

Over time, all the features have improved. I like very much

Review Source: Capterra
 

Francesco from Spotlime
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Ideal to do dem professionally

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I reach many customers to notify them of the news and bring them to our website

Pros

I like the possibility of personalizing newsletters, reporting and simplicity of use.

Cons

It is not very clear on the personalized mail collection boxes and on the ux.

Review Source: Capterra
 

Robert from Bed Bath & Beyond
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

MailChimp automates the mailing system .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MailChimp proves to be a gem when it comes to automate the mailing system. We can prepare mail campaigns and automate them for our clients according to certain special events. Specific templates are also provided along with pre-loaded data to easify the process for data entry . All the responses from mails can also be easily seen which makes it more easy to manage or sort out the future strategies.

Cons

Most of the time, the response gathering doesn't show much clearance and it becomes difficult to manage and sort out the responses.

Review Source: Capterra
 

Jonathan from Good Ink
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great email tool, landing pages needs work

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great email service and features around building pretty and responsive emails. Automation features are pretty neat as well

Cons

Landing pages could use some work in terms of what you can build and modify. No custom domains (except for subdomains as of recent).

Review Source: Capterra
 


October 2018

October 2018

No Monkey Business with MailChimp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was okay for awhile. I preferred it, however I had to move away because it just became too frustrating and daunting.

Pros

It's free for users up to 2000 subscribers.

Cons

The drag and drop functions just don't work very well. It tends to be really frustrating when you're trying to adjust newsletters and can't because the drag and drop functions don't work.

Review Source: Capterra
 


October 2018

October 2018

Good with great new features being developed constantly

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Mailchimp is very easy to use compared to all other autoresponders. It also has some marketing automation features which if you invest some time in implementing in your business will bring some great results.

Cons

There is nothing to dislike about Mailchimp, has excellent integrations with other software and is the easiest to use.

Review Source: Capterra
 

Jason Edgar from The Malaysian Insight
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use for non-tech people

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Mailchimp is so easy to use, plus it is free for starters. Non-tech people like me find it very useful with its available drop-and-drag features.

Cons

I don't find any bad features on Mailchimp. I will recommend it to my colleagues and friends, especially bloggers.

Review Source: GetApp
 

Allison from Children's Advocacy Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Keeps getting better and better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

MailChimp is continuously adding new features to their already great platform. Used it for email marketing for years but now getting in to some ads managed in MailChimp

Cons

Can't use a custom domain for my landing pages as of yet

Review Source: Capterra
 


October 2018

October 2018

Free Site is Pretty Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to do what we need to do with a professional look without a professional price. Our members are informed in a timely manner with an fresh look

Pros

First it is Free. Second segment our mailing list to target specific group. Uploading data was easy as well.

Cons

They have made some changes which is making it harder to save changes and come back to complete mailing later.

Review Source: Capterra
 

Camille from C Talulah
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

User-friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I enjoy using mailchimp for my email campaigns, integrations for my website, like the pop ups, automation triggers and landing pages. Overall I would definitely recommend them.

Pros

I love that fact that mailchimp is user-friendly, and has step by step videos for beginners. Also the free account let's you try out and get familiar with with most of the options before spending money.

Cons

If you are an affiliate marketer, mailchimp prohibits affiliate marketing but not the affiliate links. That wasn't really clear but you can contact them for clarity.

Review Source: Capterra
 

Brien from ImportClub
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for starting out but gets expensive as your list grows

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we're happy with it. It has everything we need. Once you start using it, you rely on it so much that it's hard to leave once your list grows and your monthly bill gets pricey, even though there are other options that are cheaper and comparable in quality.

Pros

It's easy to use, has good deliverability and features, and is free initially.

Cons

As your list grows it gets quite expensive compared to other options in the market.

Review Source: Capterra
 

Ashley from Larry Snyder Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Mailchimp is a MUST for outbound campaigns in today's world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mailchimp is a MUST. It is one of those products that we did not know we were missing, until we had it. And, now that we have it, we cannot envision a world without it. And, we have no idea how we got by without it for so many years.

Pros

For the cost, you cannot beat it. Mailchimp makes digital marketing and outbound campaigns a breeze. Sometimes it takes my older colleagues some lengthy designated training sessions before they feel comfortable leveraging new technology to complete assignments at our company. When we introduced mail chimp this was simply not needed. Staff felt comfortable coming up to speed quickly, and began to leverage mail chimp to save them time and increase their reach through its simple, UI and feature-rich offerring.

Cons

The tiered package structure offered some features I needed, while some I did not. I would like to ability to further customize my order and the features that the package I am purchasing contains to better meet our needs, and minimize spend on features our team is not yet ready to leverage.

Review Source: Capterra
 

Nicholas from Computer Software
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

MailChimp is great but needs more support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has great deliverability and is reliable. The tools and functionality they offer is hard to beat.

Cons

Plenty of 3rd party people offering support, but does not have as much 1st party support. They mainly provide canned responses linking to help documentation and getting someone on the phone is impossible, unless you're a larger client.

Review Source: Capterra
 

shaun from P.S. Strategic COmmunication
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I like Mail Chimp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mail chimp is easy to use and navigate their website. I use them for all my montly newsletters.

Cons

So far I do not see anyting I don't like. Everything is pretty easy to use.

Review Source: Capterra
 

Roy from SAGU
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great email campaign resource

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Over the years Mailchimp has created a very useful software. From email campaigns to automation. Mailchimp is staying on the cutting edge. They've integrated very easy to use GUI for creating email templates, along with very easy to use form templates. Even for me utilizing more advanced features, Mailchimp didn't blink.

Cons

Nothing really. It's an awesome software, plus there's a free trial.

Review Source: Capterra
 

Yuki from psdgoeshtml
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

MailChimp is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you need to send any kind of mass email marketing campaign like I do, this is the right tool for the job, 100% of the time. It can deal with any amount of email addresses like it's nothing, and it's super customizable

Cons

Customer support, while great, takes a bit long to get back to you given the size of the company

Review Source: Capterra
 

Mandar from Thyrocare Technologies Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Email Sending With Ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best application for conducting Email Marketing with Mailchimp. Email marketing with ease without any tension for delivery and reputation. Awesome email delivery ratio.

Cons

Nothing but older look was awesome instead of the new look.

Review Source: Capterra