MediaValet Software

4.73 / 5 (51)

About MediaValet


MediaValet is a cloud-based brand management solution designed for companies of all sizes. It offers asset organization and sharing functionalities within a suite.

MediaValet features a cloud-based media library that allows users to upload all their documents, images and multimedia files to a central repository. These assets can be organized using cascaded categories, customized tags and attributes.

MediaValet also allows users to share these assets using different methods such as batches, attachments, lightboxes and custom-branded web galleries.

The key feature of MediaValet is its integration with Microsoft Office 365, which allows users to find and access MediaValet documents from within Microsoft applications.

MediaValet duplicates each document across every geographical location so that the assets can be securely accessed and downloaded from anywhere the platform is run. Users can download and access MediaValet on their Android, iOS and Windows mobile devices.



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Supported Operating System(s):

Web browser (OS agnostic)

51 Reviews of MediaValet

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(38)

4 stars

(12)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 51 reviews

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January 2017

Thor from Hard Rock Hotels RCD Resorts

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Succed the requirements

We have a lot of employees who work from two computers, and by having their information in Mediavalet they can synchronize their laptops and their computers, reducing the need for the technical department to offer a solution to synchronize multiple devices. Charge of it Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

Pros

Great for
Share one folder at a time.

- Application
Smart to upload files.

- Gallery of
Photos online.

- Send the link
To download any file quickly.

- Interface
Clean.

- Versions of
archive.

- Integration
Excellent with the operating system.

Has a disc
Virtual hard work where you can work freely, in almost any
Computer, you only need an internet access account.

- Can
Share files with anyone without needing to be added to the
mail.

- The folders
Shared can only be seen by people you invite.

- Being a
Online service you can access the files from any pc by entering
account.

Cons


You can only synchronize what is inside the folder that is created automatically.
When sharing files you should not work on it at the same time as it creates conflict and duplicates the file.

Response from MediaValet of MediaValet

Replied January 2017

Thanks Thor, we really appreciate the kind and thorough review. To fully leverage our version control and rights management features, please don't hesitate to reach out to our Customer Success team. They're available 24x7 and free for you to access. Cheers, David MacLaren, founder and CEO

March 2019

Chris from ATB Financial

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2019

MediaValet delivers on a great experience, cool tech and an incredible 2-way, supportive partnership

Simply put: before MediaValet we had no Golden Master of any of our published resources. We now do, and so much more. The service has ensured we have a "safety net" in case anything catastrophic happens to our onsite data, we've realized time efficiencies knowing we have a great system of record and we're just starting to roll it out to the greater organization for consumption.

Pros

The negotiation and onboarding process was done in a very cooperative manner, and they were very good at dealing with some very tight timelines for the initial setup! As well, we had an abnormal ask for a particular project that they were not expecting but worked with us to develop a solution for. Since then, they have worked with us and our security teams to ensure the experience not only uncompromisingly delivers their core functionality, but also meets our security team's needs.

Cons

The interface feels sturdy and works well, but doesn't feel overly "cutting edge". All-in-all not a game changer, but sometimes a dated UI/Design can introduce unintentional barriers to adoption or advocacy.

December 2016

Wade from OSF HealthCare

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Much easier to share files within team

I work for a large healthcare marketing system. We have a fairly large marketing team spread across 2 states. When it comes to sharing resources, Media Valet has been a great asset. We can post a photo to MV and then our graphic designers can download it to do their production work. It has reduced the number of phone calls and back and forth emails when looking for a photo or other element. It has created a 'one-stop shopping' environment for our team.

Pros

Ease of use. The ability for the entire team to access and grab what they need.

Cons

N/A

Response from MediaValet of MediaValet

Replied December 2016

Thanks for the kind words Wade. It's truly been a pleasure working with you and your team. With all the new features and integrations on our 2017 roadmap, we're looking forward to having another tremendous year! Cheers, David MacLaren, Founder & CEO.

August 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Full featured product and hands-on onboarding

Pros

We evaluated multiple cloud-based SaaS DAM solutions and in the end they're all pretty comparable. However, MediaValet's willingness to work with our unique needs and specific, pressing timelines shone through. The journey to full onboarding isn't 100% complete (the rest is on us), but their patience, guidance and thoughtful contribution makes them feel more like a partner and less like a commodity vendor.

Additionally, they've made some light configurations that felt very bespoke, and even now, months in, we have a weekly touch base call to ensure any questions are answered, and potential workflow efficiencies or features can be leveraged.

Cons

The service interface feels slightly antiquated. Perhaps due for a UX rethink soon, as their consistent roadmap of features is rolled out.

February 2019

Allison from Margaritaville

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Media Valet

Overall, the customer support team is amazing. They truly do care about your business and are willing to listen to improve their product. I feel like this company is growing so more opportunities will be present in the future.

Pros

How organized you can be with your assets. It easy to use and the customer support team is absolutely amazing !

Cons

I wish there were some more features that can be added. There are some still recurring issues when viewing assets, but for the most part, they work well.

January 2017

Amanda from Susquehanna University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Easy to use product with amazing customer support team!

We switched to MediaValet from Extensis about a year ago. The transition was flawless and the customer support has been amazing. The cloud based system has helped out internal IT staff as well as allows us to access the images from anywhere! Great product!

Pros

Easy to use. Easy to implement. Very streamlined interface with lightbox function that helps us share images internally and with external vendors.

Cons

It does take a little bit of time to learn how to best import/organize the images. The process is well suited though and creates a great structure!

Response from MediaValet of MediaValet

Replied January 2017

Thanks Amanda, we truly appreciate the kind words. We look forward to working with you and your team in 2017! Cheers, David MacLaren, Founder & CEO.

November 2017

Jessie from American Tower

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Beyond Impressed

Pros

While the platform and functionality is great -- and performs every function we ever needed...and even some we didn't realize we needed until we already had them! -- it's really the outstanding customer service that brings MediaValet to the next level. We had high expectations going into our work with MediaValet, and not only have they been met but they've been exceeded beyond anything we could have imagined.

Cons

We haven't had any problems at all at this point. The biggest drawback that I could possibly think of is the time difference between ourselves and our contact at the company, but he's never let that be an issue and we've had seamless and exceptional customer service at every turn.

Response from MediaValet of MediaValet

Replied December 2017

Thank you for the kinds words Jessie. Our team really enjoys working with you as well. Keep an eye out as we have many exciting things in our product pipeline. We just announced our new Publishing and Analytics platform today and we have a long lineup of new features, integrations and partnerships to announce in the coming months. Cheers, David MacLaren, Founder & CEO

November 2014

John from Almond Board of California

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2014

Fanstastic Product, Company and Support!

We are so happy to have found a solution that has a fantastic company backing it! Being a Microsoft shop, we knew that finding a .NET-based application would bode well with our SharePoint environment, however in the DAMS world, you just don't see anyone using that platform or Azure. Thankfully we found MediaValet! Having worked with a variety of DAMS in the past, I have a bit of experience in the area. One of the first things you'll notice about MediaValet is that they actually communicate internally with one another, something that seems to be lacking with other DAMS companies. So, the entire team knows what's going on. Also, unlike other DAMS, we found that MediaValet fit our taxonomy! We didn't have to squeeze into their box and make it fit their system, which was refreshing. They walk you through the entire process and work with you from start to finish; until you're comfortable and the training wheels come off. The support is also excellent! We had an issue with our Chinese team not being able to access items quickly. MediaValet stepped in and created a remote instance for us in Hong Kong to curb the major speed issues that our team was experiencing. This was above and beyond! We look forward to our continued relationship as we grow globally!

Response from MediaValet of MediaValet

Replied April 2015

Thank you John. It's been fantastic working with you and your team. As a side note, we've thoroughly enjoyed learning about the almond industry and how you use media assets to both educated and inform everyone from almond growers to buyers. David MacLaren, Founder & CEO

January 2017

Veronica from Marketing Excecutive

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2017

MEDIA VALET IS GREAT

MediaValet allows us to keep all of our assets in one place with a huge storage. Also, it's very easy to share assets to colleagues for downloading. Since we launched, it's been a great asset for us.

Pros

Improved management videos, photos and other collateral and visual assets.

Cons

I can't really think of anything I don't like about MediaValet.

Response from MediaValet of MediaValet

Replied January 2017

Hi Veronica, I'm sure you'll think of something but when you do, please make sure you tell us we so we add it right away : ) We have tons of great new features and add-ons coming in 2017: auto keywording, AutoCAD integration, mobile for iOS, Android, and Windows, advanced workflow, etc. We're super excited to get your feedback on all of these and more. Cheers, David MacLaren, founder and CEO

March 2019

Jean from HelpMeSee

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2019

Increase Visibility and Transparency with MediaValet

MediaValet has been accommodating with their extensive search functionalities, download/share options, and large storage capacity, all of which has significantly reduced the number of email requests from team members and the time-consuming task to locate digital assets contained in multiple outlets instead of in one central space. Now, team members are much more self-sufficient and are able to engage with a system that meets their needs.

Pros

MediaValet has a well-rounded framework for familiarizing users with digital assets, beginning with their onboarding process, during which users are encouraged to metatag their assets three different ways: categories, attributes, and keywords. Adding these tags allows users to easily search for assets as well as simplifies folder and file naming conventions.

Cons

MediaValet is intuitive and easy to use. Sometimes minor bugs occur, like saved changes do not appear right away and buttons malfunction, but MediaValet’s support team has been super helpful with following up on those issues.

December 2015

Adele from All Inclusive Collection

Review Source: Capterra