About ACOM Health RAPID Chiropractic Software & Billing Service

ACOM Health’s cloud-based RAPID software is your one-stop-shop in chiropractic management solutions. It combines electronic health records, practice management, billing, and patient scheduling into a powerfully robust, yet easy-to-learn software. 

The EHR has pre-built and customizable templates that are simple and chiropractic-specific. The macros allow chiropractors to create SOAP notes in seconds. Plus, the cloud server allows for easy and fast access for unlimited users, from anywhere at any time. Your practice’s productivity will increase along with the time you can spend with patients.

The dedicated project manager and 24/7 support allows for seamless onboarding that will not interrupt daily operations. The optional billing and ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

133 Reviews of ACOM Health RAPID Chiropractic Software & Billing Service

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(37)

37

3 stars

(7)

7

2 stars

(3)

3

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

July 2020

Crissy from Alabama Chiropractic & Spine Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Chiropractic Software

Acom has been great for our practice. We are going to start using the patient kiosks for our new and re-exam patients. I am excited to see how this will make the doc's notes less time consuming. [SENSITIVE CONTENT HIDDEN] has been great from the very beginning and [SENSITIVE CONTENT HIDDEN] has also been a fantastic addition to their team.

Pros

The best feature about the software is the customer support when needed. [SENSITIVE CONTENT HIDDEN] has been AWESOME! We have had the software since 2007 but thought we should tryout Chirotouch to see if it will be better suited for documentation. We went through 2-4 weeks of training had everything set up and decided that really Acom was just as good if not better than Chirotouch. We had issues with Chirotouch doing what we felt like we were sold on. We then decided to stick with Acom. I'm so glad we did. They have been great trying to get us set up with the patient kiosks. I would recommend them to any Chiropractic office looking for user friendly software.

Cons

I have not found any cons to the software

Reasons for Choosing ACOM Health RAPID Chiropractic Software & Billing Service

The user friendliness of the software was great. Customer service was also much better than my dealings briefly with ChiroTouch.

July 2020

Robyn from North Port Chiropractic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

BEST DAY EVER!!!!!!

How quickly a patient is seen, treated and scheduled for a future visit at every visit. Paperless!!!

Pros

Patients are able to use kiosk to sign in at the front desk and update their current condition.

Cons

That a patient cannot have 3 different types of accounts within their main acct. Insurance, Auto accident and Cash accts.

Reasons for Choosing ACOM Health RAPID Chiropractic Software & Billing Service

upgrade

February 2014

Liz from Mountain View Chiropractic Center

Industry: Medical Practice

Time Used: Free Trial


Ease-of-use

4.0

Customer support

1.5

Functionality

2.5

February 2014

Good but could be better

Pros

In general, the product is nice. RAPID Doc is easy to use and very customizable. I am constantly training interns (pre-chiropractic students) on how to use it, and they can learn quickly. It is frustrating how everything in the patient's symptoms (and what they fill out on the KIOSK) is all about pain, but hey, that's an insurance thing so what can we do. The vendor was great to work with as we investigated the software.

Cons

Customer service. I get really frustrated with the customer service. I realize that others have had better experiences, and I am sad that has not been the experience we have had. Customer service is hard to get a hold of. I have often left messages on voicemails for people to contact me regarding an issue and didn't get calls back. I have left email messages with tech support when they are unavailable and have asked them to get back to me regarding certain issues and again received no return email or call. It can be so frustrating that something I am working on comes to a grinding halt and remains halted for days or weeks until I am finally able to get a hold of someone. The other issue is nothing is truly simple in the RAPID PM portion of the software. Entering a payment takes five clicks of the mouse and a few keyboard strokes. Posting a patient payment to a bill takes seven clicks and a few keystrokes. Many of these tasks could easily be made a bit more simple. Seven clicks is time wasted to me if they could set the system up to get it done in three or four. Signing a patient into the office and assigning them to a kiosk takes seven clicks as well; it could be done in less steps. The extra steps are great in making sure that a lot of unnecessary errors are made but it's a bit much. Just my two cents. (I am the office manager and have been for 10.5 years in this practice; I come at this from the side of the non-medical staff using the product). The practice has been around for 34 years. We won't change systems for the PM side of things simply because this was too big of an investment to back out now, but if we had to do it over again we would most likely go with RAPID doc and not get the RAPID PM.

Response from Mark

Replied February 2014

Dear Mountain View Chiropractic Center, Thank you for the positive ratings on our product Ease of Use and Quality, plus your recommendations for improvement. We have built our solutions based on customer feedback. An ACOM Product Manager will contact you about recent enhancements in the Practice Management software that should address all your concerns, and if not, the manager will garner your feedback to incorporate in the next release. Your comments about poor Customer Service are very disturbing for us. We are growing quickly and expanding our offerings. To support them, we continue to add staff. An ACOM Customer Service Manager will contact you immediately. Mark Firmin, General Manager, ACOM Health.

July 2020

Ashley from Back In Motion Chiropractic

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Self employed csh Chiropractic clinic

Working with my trainers has been wonderful. they have been very personable and are very good teachers. the software is efficent with more features then i need at the moemnt. however this leaves me loads of room for growth with this program

Pros

As a DC who does mutiple types of thereapies I love the documention portion of this software. Beign able to create your own drop down reselects are very helpful. let me create entirely differetn noted for nutrion or other types of visits without chiro care. being able to pull forward from any previous note rather then just the last is extremely helpful with that feature. PM: the schedular works well, my favortie part beign the treatment plan portion. the report gerenrators are extremely comlplete adn provide all types of usuful statitstics.

Cons

editing blocks is kind of clunky could be smoothed out. adding the schdule as a phone app ( not sure if you can) but a 1 man show at my office beign able to uickly acess my schedule from my phone would be very very helpful.

Reasons for Choosing ACOM Health RAPID Chiropractic Software & Billing Service

most room from growth. also had the most flexiblity with doing alternate note forms not just chiro based. the smoothness of notes into the pm portion. its a bit more expensive then other programs, however you get what you pay for, even just in visuals, graphics, and easy on the eye . if i have to look at a screeen for the rest of my life. i dotn want my eye balls bleeding ;)

August 2020

Sandra from Healthy Life Doctors, LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

ACOM Health Software

Getting billing out the door electronically or via fax is easy. Appointment scheduling is easy. Tech support is good.

Pros

The ability to electronically bill, attach notes to insurance billing, rebill with ease, appointment reminders, robust report writing. We are hosted online now instead of our own servers

Cons

Best use for chiropractic patients and not so much for functional medicine patients. Would be nice if cell phone numbers printed on reports instead of Home numbers. We work between time zones, would be nice to be able to toggle back and forth. Original cost of software was $36K, but now can utilize their online servers for a set monthly fee.