About Allscripts Practice Management

Allscripts® Practice Management is a comprehensive revenue cycle management solution for physician practices of all sizes and specialties, including those associated with health systems as provider-based practices. It boosts practices’ operational efficiencies and productivity by helping manage scheduling, collections, claims and denials.

Practice Management Benefits:

Flexible Scheduling — Offers flexible scheduling options, enabling users to freeze and release schedules, while also helping users switch appointment time slot availability days in advance or within the same day to ensure greater efficiency.

Streamlined Check-In — Delivers advanced check-in features that streamline front-desk processes. Supports front-desk operators in enabling guided ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

122 Reviews of Allscripts Practice Management

Average User Ratings

Overall

2.81 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(29)

29

3 stars

(23)

23

2 stars

(17)

17

1 stars

(38)

38

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 122 results

August 2018

Stuart from Francisco Gil Professional Medical Co.

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2018

I Wish the PM Was More Seamless With the Clinical Module

Overall, it works because i have spent countless hours learning the complexities of the system. There are several things i wish they would do to integrate it more with the other software that Allscripts offers.

Pros

Works good. Easy to schedule patients. once you learn the complex system, you have a lot of control over the fine details.

Cons

I hate that it is so different from the EHR. The PM seems like it hasn't changed in 15 years, whereas the EHR has been updated, leaving the PM behind. It does have the stereotypical crashing issues that all Allscripts products do. Very complex setup. You need to be well versed in IT or have a professional IT person to setup the Scheduling templates.

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Allscripts PM is functional and without fuss.

It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue.

Pros

The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple.

Cons

Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting.

April 2020

Jeffrey from Jeffrey L. Horstmyer, MD, PA

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

April 2020

Cloud Servers down once again

The main problem has been the instability of their servers. Once again today, the Allscripts Cloud Server is not working. I have lost, in total, weeks of time not being able to access my EMR over the past several years. All lost revenue, not recoverable, not to mention the stress on the patients, doctors, and staff. Eventually, one has to consider the time, cost, and extreme hassle of switching to another system, which, by the way, carries a very high financial cost for Allscripts to help with the migration.

Pros

Features at point of sale were impressive. Delivery of function extremely challenged.

Cons

Every additional function eg MIPPS, Patient portal, EPCS, etc, laden with multiple extra charges. Very expensive once all functionality is added. Allscripts billing is extremely complicated and has been frequently wrong. It typically has taken months to sort out each billing problem that has occurred.

December 2020

Zoe from CTCA

Company Size: 201-500 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Functionality

1.0

December 2020

Allscripts is absolutely the worst EMR that I have worked with

Absolutely horrible, and impedes patient care.

Pros

It does not auto populate information for exams that I haven't done such as a cranial nerve exam. But, then again, it doesn't really auto populate anything.

Cons

I have used a number of EMR's. Epic, Cerner, Sunrise, EMA, Office Ally. I frequently use many of these due to working at different hospitals. This EMR was not friendly to use when I started to use it, approximately 1.5 years ago. A recent upgrade to the '184' version has made use absolutely atrocious. I am a surgeon. I yesterday did a case and it took over 30 minutes to sign a consent - this is AFTER talking to the patient and relates ONLY to getting the computer to cooperate. Instead of being able to sign the consent when I talk to the patient, I must talk to the patient, the patient and nurse must sign it in person / on the computer, it must be then sent to my computer inbox, then I must go find a computer that allows privileges for me to log on as not all of the computers seem to allow my profile to be loaded correctly, and THEN the consent must load correctly. The patient had to sign the consent FOUR times for it to load correctly, delaying the case by 30 minutes. While we have Dragon, I am unable to directly dictate into the system and must do time consuming copy and paste. The system seems to be designed around the computer: maximizing the number of clicks that must be performed in order to perform a simple task. I am now also unable to enter any orders from off site. While I can to log in securely log in, the system has been 'upgraded' such that there is NO option for a screen resolution that will allow me to see the complete order button. This EMR belongs in 1995.

October 2018

Jamie from Security Bank of Pulaski County

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2018

Great product!

Pros

This software is very user friendly. It’s very easy to navigate between the different features.

Cons

It seems to have frequent issues with freezing or running slow.