Ambra Health Software

4.39 / 5 (326)

Our advisors have recommended this product 3 times in the last 30 days

About Ambra Health

Ambra Health is a cloud-based medical imaging platform for medical practices of all sizes including hospitals, medical groups, radiology practices and contract research organizations. It offers a cloud-based PACS and VNA enabling the transferring of medical imaging between multiple locations and EMR/EHR systems.

Ambra Health offers clinicians cloud-based storage for various types of medical imaging files. Imaging can be uploaded directly from separate EHR systems, and ad hoc transfers are also possible. Patients can upload prior imaging from home using a patient portal. A portal for referring physicians allows users to receive a patient’s images before they are admitted.

Ambra can also facilitate image transfer between practices in trauma s...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

326 Reviews of Ambra Health

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(179)

179

4 stars

(112)

112

3 stars

(24)

24

2 stars

(6)

6

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 326 results

December 2018

Mark from Envision Radiology

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Awesome Ambra!

Pros

The features and functionality of the Ambra product is outstanding. We use the system in three distinct ways - 1) sharing images to, receiving images from, and bi-directional sharing with our partners, 2) providing online access to images and reports for our referring community and patients, and 3) supporting our business of providing radiology reads for family practice, urgent care, chiropratic and other imaging providers without a radiologist on staff. These three features, or capabilities, go well beyond the VNA aspect of the product. It's so powerful that the VNA is almost an afterthought to how you'll use it.

Cons

There is a learning curve to this vast product and some of the terminology is new or different from the imaging industry standard. Don't let that shy you away from engaging with Ambra. It's well worth the effort.

Response from Ambra Health

Replied January 2019

Mark, Thank you so much for this wonderful review! It has been a pleasure to work with you and the entire Envision Radiology team, and we look forward to our ongoing partnership! Best, Chantel Hopper Director of Customer Success

September 2019

Liana from Rural Health Services

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great Product/Easy to use

I love having a direct contact with the same person who helped me in implementation. She is awesome. She makes sure we are taken care of. If we run into any issues that support is not familiar with or if they can't take care of it, she is always available and goes above and beyond to make things happen.

Pros

I liked how this software was so easy to use and was already integrated with our EHR, so the implementation was easy and streamlined because Ambra was already aware of what was required of us. I liked the support I received and continue to receive from Ambra and our Account Implementation Manager/Specialist. I like that clinicians/providers don't even have to leave the chart to see results and results are ready in minutes! The software covers everything we need and is always up and available when it is needed. I like how when you call into support, people are so helpful and understand that we need a quick resolution to our issues since we are in the healthcare industry. The help desk is always professional and helpful.

Cons

There is not much I don't like about the software except that I wish the ultrasound reports were a little more customizable. We also have some integration issues in our EHR, Athena Health, as we cannot see the report and the link to the studies in one report within the chart. We have two links that have to be clicked, one for the report and one for the link to the image. Clinicians complain about having to click so much, but it is better than what other companies are able to do with Athena. The problem is not necessarily with the software but with the level of integration.

Response from Ambra Health

Replied November 2019

Hi Liana, Thank you so much for your review. We appreciate your feedback and look forward to our continued partnership. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

September 2019

David from CCHMC

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Amazing flexibilty and easy to use software

From the get-go, we were able to schedule calls and diagram what we wanted to do and they just hit the ground running. The project managers are very well versed in the application and were able to give us a great direction while implementing Ambra in our hospital. Whenever I do image exchange with another hospital, I recommend they change vendors.

Pros

Out of all the image exchange companies out there Ambra is by far the easiest to set up and use. Not only did we just give them a list of frequent customers that we exchange images with often and they took care of installing the software and creating bi-directional image exchange, but, they also were able to provide a solution for our teleradiology customers even building interfaces for HL7.

Cons

There isn't much I don't like. They are easy to reach for support and have a very knowledgeable support desk.

Response from Ambra Health

Replied November 2019

Hi David, Thank you so much for your review. We appreciate your feedback. Best, Lucas Voli Customer Success Specialist lvoli@ambrahealth.com

September 2019

Julie from UTHSC School of Dentistry

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

September 2019

Ambra Health User Review

There are other things I did not like, but I cannot think of at the moment, as they were problems that came about as I was sending. Different occurrences on different days. Also I am a new employee to my company and we only started using Ambra more recently. There is a lack of reference/guidance on processes, procedures, and trouble shooting. Seems like everything comes with a price. What happens if its not our fault that the other provider isn't receiving? We have to get charged every time just to resend. Healthcare should be about quality care and not revenue. How can we afford to provide the best care to our patients if we can't afford to keep using a program that will safeguard their rights and information? Ambra has the potential to be great, but user functionality and costs need improvement. Not a lot of other providers have software that are up to date with ambra and cannot use it.

Pros

I like that the software is secure and we can attach pdf documents with the radiographs.

Cons

Some of the functionality, the steps that I have to take just to get to the radiographs that I want to send. The format or options that are available to us to send to recipients. I don't like how we can't track what was sent. I also don't think it's fair that there is a cost for every item that we send.

Response from Ambra Health

Replied September 2019

Hi Julie, Thank you for your feedback. I'm passing along your feedback to our product team. If you can send your email to me at jgoldstein@ambrahealth.com, I can help find a solution. Please let us know if there's anything else we can do for you! Best, Jake Goldstein Customer Success Manager jgoldstein@ambrahealth.com

August 2019

David from Johns Hopkins University

Company Size: 5,001-10,000 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

August 2019

System has glitches and risks HPI Exposure

Our institution is using this software in the clinical setting to allow us to view outside imaging studies in all clinical environments. Additionally we are using it to allow sharing uploaded studies in the institution. Finally we are using it to allow outside radiology services and patients to upload studies online so that we can view them from a distance.

Pros

The ease and speed of uploading imaging studies is very good.

Cons

1) At least in our institutions implementation of the software, Each time you open the software the name of the last patient images you accessed and then search list is still populated and if you are using this software to show another patient their imaging studies, you risk a HIPPA violation because until the prior search is cleared another person's HPI is available to be seen on the screen. 2) This my reflect our institutions implementation of the software, but as a surgeon if I am in the OR and want to display images that are in AMBRA during the procedure, the viewer times out in just a few minutes making it not useful in that setting. 3) When viewing axial and either sagittal or coronal images in split screen mode, if you try to activate the slice locator function it will often severely slow down image navigation and often cause the program to freeze

Response from Ambra Health

Replied September 2019

Hi David, Thank you so much for your feedback. I would love to address your request. If you can send your email to me at chopper@ambrahealth.com, I can help find a solution. Best, Chantel Hopper Customer Success Director chopper@ambrahealth.com