Aprima EHR Software


 

Aprima EHR is designed to take advantage of mobile hardware including the Aprima Mobile smartphone app for tablets, touchscreens and smartphone devices. Aprima is suitable for physicians in primary care and more than 70 specialties with a design that adapts automatically to a physician’s workflow. The system offers EHR, PM, population health and RCM solutions.

Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis code and preferred treatments. Built on a single database, the Aprima EHR and PM systems are fully integrated. The solution features unique Replication technology to let users work from anywhere, anytime, with or without an Internet connection.

Aprima EHR allows users to choose the deployment option to suit the unique needs of their particular practice – either cloud-based or on-premise. Additionally, users can also subscribe to Aprima Financing module to manage financing needs of their medical practices.

 

Aprima EHR - Patient dashboard
 
  • Aprima EHR - Patient dashboard
    Patient dashboard
  • Aprima EHR - Patient visit summaries
    Patient visit summaries
  • Aprima EHR - Results
    Results
  • Aprima EHR - Document management
    Document management
  • Aprima EHR - Device integration
    Device integration
  • Aprima EHR - iPad compatible
    iPad compatible
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

48 Reviews of Aprima EHR

 

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Software Advice Reviews (43)
More Reviews (5)

Showing 1-20 of 43

Brenda from NeuroCare Rehab Dallas
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Customer rep. was very knowledgeable about her product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Able to bill UBO4 and HCFA; on site training and web training; reasonable fees for a very small program

Cons

60 day roll out time frame was too far out for us to consider it as an option for our very small program

Review Source
 
 

Frederick from The Center for Neurology and Neurophysiology, PA
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Not a cookie cutter product, Aprima grows with you as your needs grow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Aprima support is great! They prioritize critical issues and address all issues to finality. They make recommendations in work flow to make the practice more efficient and to improve the overall doctor patient relationship.

Pros

An integrated EHR and Billing solution that can be customized to fit the work flow of your clinic. Aprima gives you the tools to follow to finality a patient's need. Our office is on the same page with every patient with our ability to annotate if needed anywhere in the process.

Cons

The design features are easy to apply but you do need have a knowledgeable person to make changes. You can keep it simple or modify the system to work for you rather than for it but it's not a task for a novice. You will need support from Aprima if you don't have the staff with some database knowledge to make some of the greatest features work.

Review Source
 
 

Robert from RobertDTague MD PC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Speed of use to facilitate use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used the system for years and lately as the info to insurers and other requirements are necessary to submit, the system slows as if the platform wasn't set up to expand into these areas initially.

Pros

Has templates and can repopulate w/ changes w/ease
Has all of the codes are up-to-date and the fees are all customizable
Use friendly

Cons

Hard to customize to glean certain info or graph info like "A1c's" Too much user input
If the program has a software glitch the time to eval and fix is weeks to months
Harder than other programs to import data

Review Source
 
 

Allen from lifeweigh
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Land of misfit EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The EMR turns on and it does store data securely.
customization is good. Hard to say other positives just looking to fill space.

Cons

customer service is awful.
The system is slow and not user friendly and not quick to navigate. There has to be another EMR does not communicate with other systems. Doesnt print a user friendly H and P for hospital

Review Source

  Response: Judy, Aprima Medical Software

Date: January 2018

January 2018

 

Allen – thank you for speaking with us about your concerns. It seems your largest concern was about Direct Messaging. As you may know, we’ve worked with your office to confirm that Direct Messaging has been working for your practice and continues to work today. We would like to renew our offer to provide some additional training to help you with some of the other items that you mentioned. We’ve reached out to you several times. Please call our office to schedule this.

Thanks,
Judy

 
 

Katie from Haghighi Family & Sports Medicine P.A.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

TOP OF THE LINE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My advise? Invest in the right person... someone you can trust with all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). Finally make sure the person you chose for this job is highly driven and takes pride in the work they do.

Pros

I don't know where to begin.... I think that anyone who rates this system anything less than 5 stars does not know the capabilities of this EHR program. Before anyone makes up their mind about switching to another vendor please do your homework first. Step 1 require someone from the practice get extensive training on the one area that is the heart of the entire set up- *List Editor*. Call Aprima and ask for securities to this area of the system (you have to own your system in order to do this) If you know what you are doing, literally you can create your own setup/category/section/rule/security measure/capturing data for CMS program. I can go on and on what you can edit, the sky is the limit you don't have to use templates that the system comes with by the way even though you think you see all the options, most likely you are not as they are hidden behind filters that are set to default to... For example searching by (most recent- to- most frequent to- alphabetical order- to- all -1).. Imagine back roads that you don't see... like the human body all we can see is surface the outside- not the wiring on the inside- for that we would have to use some form of radiology. I highly doubt anyone who gave this system anything lower than a 5 star score has had the time to even scratch the surface of this genius system. Everything I learned, I did on my own time...hours at night I spent self-teaching and uncovering options and search table options that was available to use One by one I would get more excited with my new findings!! Our systems Captures and does all the work for us. Every day I learn something new, I am truly fascinated by this system. This is a fact because I personally set up criteria and rules that have changed our reporting to the level that has never been achieved before. The jobs and errors are easily re-set in seconds but I must say, we have never had issues with speed or any other issues for that matter that I could not quickly solve myself or have Aprima support quickly resolve for me, We can see a complicated patient with multiple chronic conditions and address each condition in less than 15 min from the point of check- in to check- out you do the math. On very rare occasion, an upgrade is due and until that is done you may have a few days of "error" messages here and there but that does NOT INTERFERE WITH workflow. Aprima support has been incredible with response time when we need them. I highly doubt this type of support is available with other programs but I am no expert and not looking for any other program & what it has to offer, simply because I know this is top of the line. Instead, I focus on customizing and molding the system to our preference to fit our practice specialty & patient’s needs. Anyone who says “There is not enough templates" is dead wrong. Check to make sure your practice is set up under the correct specialty and all the filters are available for use & if that is still not enough, you can start from scratch and build your own as you go. While charting if you don't see your option listed, search and add the category yourself from a list of options available or better yet, add _ (underscore) option and now you can type anything you wish for that category. No one said you are limited to using what is provided. In fact, there are too many options. The only obvious problem after reading all the feedback is doctors don't have a clue what this system truly offers and is capable to do. That is a STAFF problem not Aprima program issue. I suggest focusing more on investing in employees who are highly motivated and independently driven to bring success into the business. Unfortunately Doctors just don't have appropriate support within their own staff that is disciplined enough to dedicate time to learn this system. *THINK OUTSIDE THE BOX*. I am convinced in the very near future Aprima will succeed at even that issue... by providing physicians with a system that even replaces staff that we all so desperately depend on. This EHR is incredibly intelligent & anything lower than 5 star rating is simply "limited knowledge of what this system is really capable of". It only takes one determined mind to uncover the system's magic ability to not only do all the work but also to make money for the company effortlessly. My advice? Invest in the right person... someone you can trust and give them all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). And finally make sure the person you chose for this job is highly driven and takes pride in the work they do. Only then will you discover that this system is a keeper & truly is one of a kind!

Review Source
 
 

lucio from medicorp
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

super complete for family medicine, integrates billing with diagnosis, fax, able to send electronic prescriptions, electronic lab orders, all in one.

Cons

i been using Aprima for more than 4 years and I still do not know what are some figures, symbols for?, I think you should teach more how to use some functions.

Review Source
 
 

Perla from Medicorp PA.
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

has improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I have been using Aprima for the past 3 years and has improved a lot since then, of course that is a good think, that they are willing to improve. This software is very complete, you can send labs, imaging orders, faxes, meds instantly. It is separated in sections that are very easy use, able to open multiple windows at the same time.

Cons

The diagnosis section is good, able to add icd 10 code but algorithm to search a new diagnosis is not too functional, it needs to be faster and able to find the diagnosis with synonyms.

Review Source
 
 

MEERA from Integrated Surgical Care,PA
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

very bad experience. Would not recommend to anyone at all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No integrity or sincerity /loyalty to clients.
never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money

Pros

like NOTHINg about this product.

Cons

bad customer support.
No training and very poorly informed of the product. The CEO shows up only to pick up the check

Review Source

  Response: Judy, Aprima Medical Software

Date: December 2017

December 2017

 

Aprima is very sorry to hear of your situation. It is unfortunate that the team at Integrated Surgical Care had this experience. However, we need to make it clear to our readers that your experience was not with Aprima itself, but with one of our VARs (resellers). In this particular instance, Aprima had absolutely no control over the situation. Our records indicate that your organization terminated your relationship with our VAR in December 2015, so more than two years ago. We are not sure what prompted this negative comment more than two years after the fact.
Software Advice’s policy is not to fact-check reviews and they do not vouch for the accuracy of review content. Since you are responsible for the accuracy of the content you submit, and since you did not provide the appropriate context for your review, we are obligated to inform the Software Advice readers of the facts regarding your particular situation.

 
 

Roger from Dermatology Specialists of Atlanta
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Practice Manager who uses Aprima every day and handles billing and EDI issues.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a dermatology practice, I find that Aprima is not the best EHR for our specialty. It is better for a primary care and family medicine than for any specialty. I would not select it for any specialty because I do not find it user-friendly and adaptable to the needs of our specialty particularly uploading photos.

Pros

- I believe Aprima having the EHR/PMS combined as one entity is a positive attribute.
- Customer Service Reps are friendly and typically responsive.
- The system seems reliable and without a lot of glitches.

Cons

- The initial learning curve takes several weeks to master and the training videos are not user-friendly.
- There are not practical user-friendly training guides or manuals that answer the most frequently asked questions.
- To gain a full mastery of Aprima one really needs onsite training, online training or to attend the user conference(s), which can be pricey and often not an expense or investment many practices are willing to approve.
- Too many issues cannot be handled by the first line Customer Service Reps and a case must be created. I find this process burdensome.
- Customer Service Reps should be cross-trained to handle a wider array of issues.
- A lot of functions have to be turned on such as the message system instead of being functional by default.

Review Source
 
 

Charles from For Women Only
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Leaving Aprima

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was a good system to learn on, but there are more user friendly systems out there.

Pros

The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

Cons

It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

Review Source
 
 

RACHAEL from LOWCOUNTRY FAMILY PODIATRY
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It has its benefits and drawbacks.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

It is easy to use and does have some great features. If they could increase the speed at which you move from section to section it would be even better.

Cons

It runs too slow. Some of this is because of the company that hosts us, but its also the software itself. It really needs to be sped up.

Review Source
 
 

David from Neurology
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Worst Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Poor service, "click heavy" for charting, poor templating ability, software clitches when charting are endless, wastes time with redundancy, empty promises to get things right or only partial delivery on whats promised, frustrating overall.

Review Source
 
 

Sara from La Familia medical
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Efficient plus more!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very Easy to use and user friendly. Users can adapt quickly to the format and functionality of Aprima.

Cons

Has multiple interfaces for each physician in the office which can be a problem for the staff and nurses.

Review Source
 
 

Richard from Pain Care
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

6 plus years experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many.... customizable to your practice. You can call customer support and get a answer within a few days.

Cons

Slow, slow, and some days slower... Not user friendly. With each update we need to reedit the software for our needs. I would never use this program if I had to start over. To many files and hassles to change. Can't imagine why anyone would find this a first choice EMR for their practice.

 
 

Charnelle from FPOAMG
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It has been very costly and inefficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user friendly and has a lot of potential. The schedule is simple and easy to navigate. Could be much better.

Cons

Needs more template
Should not charge for add-ons that should come with the system.
Very slow sometimes

 
 

jim from plastic and reconstructive surgery, pc
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Reasonably easy to learn and use, particularly in comparison to many others. Has many of the features that make all EHRs difficult, but better organized and more intuitive than most.

Cons

Some areas have poor organization causing significant delays, eg, lists for "point and click" not alphabetical. Difficult to scroll through the complete drug list when it is somewhat alphabetical but with many random entries scattered throughout. Some seem organized by most common, but others are quite random.

  Response: Judy , Aprima Medical Software

Date: May 2017

May 2017

 

While Aprima appreciates reviews from customers, we do not recognize this reviewer or the practice name as ever having had a relationship with Aprima. We respectfully request that you take down this review. If you feel that we have made an error, please contact us at marketing@aprima.com so that we may find you in our system.

 
 

major from carolinas ear,nose and throat center
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

excellent replacement for allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

works better than the Allscripts we were forced to leave, luckily. looks the same as before but works better

Pros

the filing of claims and ease of receiving jobs electronically

Advice to Others

easy system to use from the claim aspect for filing etc.

 
 

Frederick from The Center for Neurology and Neurophysiology, PA
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Most complete out of the box product on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Aprima offers efficiency, accuracy, and integration into a specialty clinic. Customer support is very attentive and solutions are provided in a timely manner. Aprima can make a provider more efficient and easy to see follow-up patients. PQRS and MACRA modules are easy to activate and integrate into the workflow. Some tools are supported through Aprima for an added cost but for the most part the all the billing tools you need are integrated and EMR can be customized to any workflow.

Pros

Providers can customize Aprima to their workflow, not the other way around. Some office workflow may change some processes but the benefits of efficiency out way the changes.

Cons

There is a learning curve to create templates for the physical exam and the patient portal but once in place, you won't have to make changes.

Advice to Others

Always evaluate the EHR and PMS separately starting with the PMS. There's not enough time to evaluate an entire product for every company so cut it in half and pick the best EHR for your office first. Ask your providers what their expectations are, can the system adapt to their workflow and meet the provider's needs. The PMS should be evaluated once the field of EHR options is reduced to 3 companies.

 
 

David from Michigan neurology and spine
Specialty: Neurology / neurosurgery
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Beyond BAD- HORRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I moved to a practice that has Aprima. I had different software before. My productivity dropped by 30%. My Dragon interface is awful. The speed of the EHR is beyond awful and then a rep comes to our site and says yes you have a lot of issues we will get on this right away. That was months ago and I am still dealing with all the same stuff.
Would not recommend this to my worst enemy as a EMR option.

Pros

NONE

Cons

LOTS

Advice to Others

DONT DO IT

 
 

Esther from Medicorp
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Aprima EHR good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been working with the system for almost 2 years , it is good, quick, friendly

Pros

Quick

Cons

Sometimes we do not know many of its functions

Advice to Others

Ask for advise if you have it

 
 
 
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Showing 1-5 of 5

Amit from Cloudworkers
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

This is one of the average softwares available in market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been good so far, and I wish Aprima were a little cheaper.

Pros

It worked fine with the EHR system, and one of the positives is data security.

Cons

My co-user had a few complaints about customer care issues. I guess they are not adequately staffed, but overall the issues were resolved within stipulated time.

Review Source: Capterra
 


August 2018

August 2018

Electronic record of medical specialties complete.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent program of support for medical personnel at the hands of technology.

Pros

The completeness of the program by specialties, the integration of many functions in the same program and its functionality.

Cons

The period that I tried it I liked a lot in its functions and until now I do not have negative aspects, it would only bring a little more speed to the system.

Review Source: Capterra
 


February 2018

February 2018

Beyond Awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not one!

Pros

NONE- this is not a mistake there are no pros to this software. Pros are I can find somewhere else that does not use this software to make my job easier and not harder.

Cons

Lots: Poor support, poor reliability, archaic design, lack of functionality where other EMR's excel.

Beyond bad.........

Would never buy this product in a million years but I am stuck with it and its hurting my RVU.....
I am contemplating leaving my practice because of this software and its poor performance, especially when I am salary plus production and this is hurting my bottom line.

Review Source: Capterra
 

Christine from Associates in Family Practice
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Probably one of the most user friendly EHRs around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functionality. Improved work flow. Easy attestation for government mandated programs.

Pros

I really love the ease of use. The software is very intuitive. Training new staff on the EHR takes no time. All of our Providers are proficient - even the ones that don't type very well! I know a lot of medical offices hate their EHR....we are quite content.

Cons

My only real issue is the reports on the PM side. I wish you could customize the clinical reports a little better. The financial reports are OK.

Review Source: Capterra
 

David from Michigan Neurology and Spine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Absolutely Awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

System has horrible tech support, often can't solve problems, give excuses, horribly cumbersome and slow.

Pros

Nothing

Cons

Slow, crashes often, poor support, excuses when it doesn't work, on and on

Advice to Others

Avoid it period

Review Source: Capterra