CareCloud Charts Software

We switched from Athena and in less than one week we were making arrangements to go back to Athena.

Pros

Price was very attractive and ability to control our own billing.

Cons

The functionality was way below par. It shows well in demos but when it came time to use it the pieces don't fit together very well. Too many steps to to things in the chart. Referral piece was very poor.

Pros

The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner.

Cons

Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes

EMR without the strings!

Pros

CareCloud functions like any old app you may find on your smartphone. The set up is very intuitive and you know where to click to go find things. It is also web based so easy to access from wherever you may be!

Cons

CareCloud is, at it's root, still an EMR and has the hiccups that we see in all of them. There are glitches and problems, but the support team is amazing and has helped us through them all.

Pros

The software is easy to use and navigate. Finding info for patient such as op reports and testing is easy and efficient.

Cons

Not as many features as I have seen on other systems. The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

Pros

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Support is very responsive, they have an online chat. The software works on all browsers.

Pros

The software has great reports that are easy to run and include charts and graphs of the information.

Cons

The schedule window is zoomed in, so I can't view the whole day at a glance. It would be nice to be able to see the whole day with the names , times and appointments at an eye's glance instead of scrolling.

We thought we found a functional web based EMR to avoid local server challenges...we were wrong. Not the EMR for a busy surgical practice. Not user friendly. Poor customer service. No ability to electronically sign off items such as outside notes and labs.

Our practice had a pretty good experience with Carecloud. Although CC wasn't mental health specific, we were able to do a few workarounds to make it work for our practice.

Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Advice to Others

advice to others:
I hope to warn others through the nightmare I went through.
Please contact me for more information I would be happy to discuss my issues with them personally.
Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Pros

Great Reporting
Easy Scheduling

Cons

Hard for patients to make payments on-line

I have been using care cloud for over two years in my practice. Over the past four to five months, something has changed about there service model. I am one of their concierge practices, which means I am paying for them to provide a full service billing model. Unfortunately, they are now tasking billing issues back to my practice to take care of, and I have had to hire a billing person to deal with these tasks. (The purpose of me using their full service billing model was so that i would not need to have a billing person full time.) I can only say that I have become more and more frustrated with them and their increasing lack of service. We used to get weekly reports from the person assigned to our practice and she was easily accessible by email, but they no longer provide this type of service. When I brought up several of my concerns, I was told that this is not the way that they are doing it anymore. I have begun the search for a new EMR. It is disappointing because they used to provide excellent service and I could recommend them to other people.

Coming to CareCloud from our previous practice management and billing company was such a relief. The software itself is intuitive and easy to use. There is total transparency as to reports and analytics, which was really, really important to us. The denial process is logical. I also appreciate that they actively request and listen to feedback - and then actually make changes. For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand. I'm glad we chose CareCloud and would recommend them to other practices.

Pros are the software is always up-to-date, and makes improvement on a regular basis. The platform has allowed our practice to track performance and bill more accurately. We are very happy with CareCloud.

We have been on Care Cloud since 2011 and never looked back at any other systems since.
Down time has been minimal and any issues have always been addressed and answered promptly. My staff are pleased with the user friendly touch we get with our system and the notes module save us looking for info because it pops up when a patient is accessed. Having insurance verification in the system without having to always go on the actual insurance web sites to save us work time.

I have worked in healthcare for over 25 years, many of those with EHR systems. CareCloud is very simple and easy to use, has most of the features the legacy systems have, without all the layers of people to get through to fix a small problem. It is not perfect, none of them are and if the doctors are happy using CareCloud then it is a win-win for both of us.
Best part for me is the reporting and data analysis. Managing a practice takes data so you can tell how you are performing. I get all the information I need when I want it, without going through a third party to get a printed report. Yahoo! Gotta love it.

I have found that this is one of the best and most intuitive practice management programs on the current market. The system is very easy to use .

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.