ChARM EHR Software

4.36 / 5 (68) FrontRunners

Our advisors have recommended this product 25 times in the last 30 days

About ChARM EHR

ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, ChARM Health’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition.

The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

68 Reviews of ChARM EHR

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(27)

27

3 stars

(3)

3

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

December 2018

Charles from Holistique Medical Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

Very solid value EMR

For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pros

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Cons

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

September 2020

Lisa from Rebel Med NW

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Highly recommend Charm .

I've used at least 5 different EHRs and this is by far the best one out there. Integrated billing, inventory, scheduling, reports, and a top-notch patient portal.

Pros

The features are always adapting; it seems like they anticipate our needs even before we do!

Cons

Can be a little glitchy at times but the tech team is always quick to resolve the issue.

Reasons for Choosing ChARM EHR

Integrated EHR, patient portal, billing, inventory

July 2020

Elizabeth from Environmental Health Center-Dallas

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

July 2020

Needs more updates for customization that makes sense

I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.

Pros

Fullscripts integration, telemedicine, PMP integration.

Cons

There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.

Reasons for Choosing ChARM EHR

cost, telemedicine, fullscripts

Response from MedicalMine

Replied September 2020

Dear Dr. Seymour, Thank you for your review! We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration. Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm. We value our customers' opinions and would like to thank you for bringing this to our attention. We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right. Yours sincerely, Ranjani from Charm Health

August 2020

Emily from Emily Shonk Edwards DO, PC

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great for solo-solo practice!

I am happy with my selection of Charm. I have been using it for 15 months and have worked out the kinks in my processes. As with any EHR, not everything is perfect, but it fulfills my need. And the cost is well worth it!

Pros

I like everything being in one place - office notes, appointments, faxes, documents, patient messages, appointment requests, billing. I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.

Cons

Creating my own templates is time consuming, but I appreciate being able to use templates developed by other practices as well. I wish it came with a virtual assistant!

Reasons for Choosing ChARM EHR

Ease of implementation and low cost of implementation, the fact that it was designed for small practices and seemed to work well for a solo-solo practice, the great salesperson meeting that didn't feel like they were trying to sell me more than I needed, and the fact that I could run Charm totally on my iPad.

May 2020

Lisa from Roaming Naturopath

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

ChARM review

Now that I am starting to put all my intake forms, questionnaires, etc. into ChARM, I find it much easier to get a patient set up. I love having easy access to all the patient info, also. I can't wait to get all my inventory and such into the program. What a huge time-saver it will be!

Pros

This software is robust, professional, and grows right along with my practice. I am using it more and more. I have had a difficult time transitioning from paper charting, but ChARM is beginning to win me over! It is an incredible value.

Cons

the ability to chat online with someone in real time when I need help. I like that I can FB message, but having a speedier reply than an hour or two, would be cool.

Reasons for Choosing ChARM EHR

Ease of use, word of other practitioners, professional but economical, level of product support