About ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

676 Reviews of ChiroTouch

Average User Ratings

Overall

4.02 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(304)

304

4 stars

(200)

200

3 stars

(78)

78

2 stars

(39)

39

1 stars

(55)

55

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 676 results

December 2018

Chelsea from Maikai Billing

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

March 2020

Dr. Joseph from DuChene Natural Health Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Reasons for Choosing ChiroTouch

Practice fusion was a decent EHR to work with. It just did not provide the Chiropractic specific options that made it easy to work with. Yes, I could have programmed it in. But, that was super time consuming. You could make it work for Chiropractic, but it is not set up for Chiropractic and that makes it hard to effectively use.

August 2020

Ed from Dr. Ed Harkins

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great Decision to implement ChiroTouch

Excellent. The support has been great - [SENSITIVE CONTENT HIDDEN] has gone above and beyond helping me.

Pros

A) The ability to configure the EHR to my exact specifications B) Having the front desk, biller, and DC all working together seamlessly

Cons

The initial implementation was overwhelming due to how robust the program is. I reached out to the support staff, and [SENSITIVE CONTENT HIDDEN] has been instrumental in getting me up and running quickly and efficiently.

December 2016

Daniel from Due North Wellness

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2016

Be aware: They increase rates after purchase and customer service when you have a problem is worthless

I have used this program for years and loved it until they merged with Chirotouch. In the last month, this program has cost me patients and money. I will explain below. For the last month, they program has been operating very slowly and many of the features do not function at all that we use in our office daily. Their support line said they're "in crisis mode" and had to hire an outside company to try to fix it. It would be nice to have some sort of ETA and to have the other issues I had looked at, but at this time all resources are being utilized for trying to fix the major problems making the entire thing incredibly slow. The main thing that bothers me about this software is that after you pay the upfront cost, they have a monthly service contract. It was expensive, which I was fine with and was assured it was a price for life thing. Well, the salesman wasn't quite right on that. They apparently bumped that up in July this year. So, just be aware, that they will likely be upping that on you from time to time after purchasing. The biggest problem I have with this company is their complete inability to get their billing done correctly. Initially, I gave them my autopay info and a month later I got an email stating they didn't have it. So I resubmitted it and they gave me a confirmation email that I would be billed. Long story short, 14 months later, I get an email that my account is past due (I figured it was because my card had recently been stolen/reissued). Nope. They messed up somehow and now I've got a bill for all the months they didn't charge me. Now if it were my business where I messed up like that, I would have written it off. However, they don't see it that way. Regarding the software, there are several pros and cons. I will lay them out below: Pros: It can be fast when it's working properly. There are macro settings for just about everything you need It's easy to customize forms Cons: There are way too many drop downs resulting in a lot of clicks The cloud system is very laggy on the poor internet and even on the fast internet you sit and wait for it to respond a lot. It has to update a lot. When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them. Billing is very clunky and slow with too many pages to navigate and have to wait to load (again make sure you have Comcast and the highest speed on a fast computer; it helps, but it still sucks) Adding staff is a pain because you have to have them do it on their side You're limited to 2 providers unless you want to pay more for each additional provider, which sucks if you want your massage therapists to be able to do SOAP notes etc. My biggest complaint software wise is the number of drop downs. If you do any amount of orthopedic testing, it takes forever to enter the information/results. There is a drop down bar for each exam where you select the result, and then have several lines where you have to enter info. You can't reset it to a default negative and just change the positive ones, so it is a huge hassle, plus there are no macro's to put positive results (ie. where the pain was etc...)

Pros

It can be fast when its working properly. There are macro settings for just about everything you need Its easy to customize forms

Cons

There are way too many drop downs resulting in a lot of clicks The cloud system is very laggy on poor internet and even on fast internet you sit and wait for it to respond a lot. It has to update a lot. When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them. They increase their subscription rates

August 2020

Leslie from Stevens Creek Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2020

Comprehensive--and nice ability to select only the add-ons you need

Their technical support is quite good, and I like that the chat feature for access. It's great that they will connect to my computer so they can see exactly what the issue is (I wouldn't mind if the connection process were streamlined...). The team is generally knowledgeable and competent (with few exceptions)--and always friendly.

Pros

This is the first time for us to use EHR, so the obvious first reason to like it is that we were able to do some online study and practice using the software before we went live.

Cons

There are some inconsistencies with how things are done--where to change settings, for example. As with most everything in life, the more familiar you get, the quicker and better you can get things done. Also, we have had random issues with system functionality across all of our workstations; it's difficult to assess if this is related to our equipment or the ChiroTouch program...

Reasons for Choosing ChiroTouch

We liked that it was specifically for chiropractors, seemed relatively easy to use, and supported charting in a way that our chiropractor was comfortable with