ChiroTouch Chiropractic EMR Software

4.02 / 5 (562)

Our advisors have recommended this product 42 times in the last 30 days

About ChiroTouch


ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

562 Reviews of ChiroTouch

Average User Ratings

Overall

4.02 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(250)

4 stars

(173)

3 stars

(63)

2 stars

(30)

1 stars

(46)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 562 reviews

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August 2018

Kyle from Dr.KyleChiropracticCenter

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best Comprehensive Software

Pros

In any software package that is comprehensive I think that support and training are the keys to ongoing success. CT has a tremendous support staff and they are available online to help with questions and problems. In particular rep has come to the rescue of my office in times of front desk transitions by coming in at 6 am to help me to get back up to speed, to train new staff, and to help with a backlog of billing snarls such a transition can engender. She was always cheerful, detailed, patient, warm, ...and I do not think it an exaggeration to say she was instrumental to the health of my clinic at many times of transition and flux. Just knowing she is available with answers to back us up has given us a huge sense of security since the billing issues are always changing and evolving and she stays up on them. She knows the software inside and out and we consider her an essential part of our office team.
The software itself is comprehensive and has more functionality than I can describe. It allows the doctor to ipad notes on the fly..pull up reports that cover anything, handle EHR issues, and is moldable to the needs of many styles of practice. It is the Cadillac of software and was the best purchase I made when setting up my office. I have never regretted not going for a stripped down cheap software package. It really runs the whole office and if you are even considering a software company to incorporate into your practice this is the one to use.

Cons

Not to sound one sided...but I really have nothing that comes to mind. It seems they have talked to many DCs and have anticipated our needs before I do.

May 2018

Kathy from Synergy Chiropractic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

For the most part it is a good product.

I don't know that there were any specific benefits, other than we got a new software system when we left Healthsource last year. It allowed our office to continue operating. There are some things about it that I like better about it than HSWorx and there are things I miss about HSWorx. No software is going to have everything you want... Don't know how else to answer this question.

Pros

A lot of things are customizable to make it easy to use and generally you can find what you need easily. When you actually get to a person, they usually are very friendly and courteous. They try to help the best they can and ask others around them for assistance if they aren't sure. I don't think I've had to call about the same issue twice, which is a very good thing.

Cons

Reports are NOT customizable and generally do not fit what you need or give you way too much information that does not allow you to manipulate exported data easily without doing a lot of work to make it usable. I do not need contact information on all reports for example. Let me pick and choose what I want on the reports so that I can get what I need.

Also, the way that we can submit suggestions for future implementation is not very efficient. Some of the suggestions are a couple years old or already implemented... yet they are still there. Not to mention, if I have already viewed it before, I don't need to see it again. I do not have hours to just sit here reading the same suggestions over and over. Show new ones/unviewed ones first. Also, let everyone in the office post suggestions. I've tried to comment/make a new suggestion a few times and it came up as unauthorized.

When you call for customer service, the recording really need to be redone. It cuts off in the middle of sentences and when it tries to have someone call you back, it actually asks if your question has been answered. If my question has already been answered, why would I still be on hold or want a call back?

May 2018

Joel from Multicare Health Clinic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

From a Multidisciplinary Clinic's Perspective

It is a solid piece of software. Stability is nice. Text message reminders service is second to none, and bulletproof. Great for marketing.

Pros

The software has robust space. We have over 15K patient files, including scans, notes, etc. and it never even hiccups.
Chirotouch is stable. We have never had it crash on us completely. Errors are normal with any software, and we get those on a regular basis, but you just re-check for whatever it asks for, and it will come right back without an issue.
Online functionality is nice. We can see/schedule patients right into our software from anywhere through a secure connection that isn't a VPN/Tunnel/etc. which is nice at a health fair.
Macros are customizable. This is a catch-22 that I will cover below, but it's nice that I can just easily drop text into a note with normals. I can have it say whatever I want and create options for use. Neat.
Multiple platforms are supported. We have computers that we use with this, as well as thin clients (think remote desktop environment), as well as iPads. We can deploy it nearly anywhere. We just a touchscreen monitor on a thin client to sign in with patient's phone number (unique ID we call it) and makes the office look and feel more "sleek" and upscale.
Support is great. We joint Chirotouch (CT) when support was sub-par, and since they started with more support, we have really seen an improvement in this.
MACRA/MIPS support is great as well, they spend their money on presentations so we know what we have to do or don't have to do. Nice to see.
Finally, ease of use is nice for new staff.

Cons

Insurance/Posting side of things needs some work. If you are using insurance, it can be a pain to work with postings. My insurance coordinator could be more specific, but she really liked our older software. Additionally patient balances are never correct because we would be waiting on a posting/check. Statements have to be all checked to ensure we are not "pre-billing" before we have an insurance check post. If you are seriously insurance-heavy, I would HIGHLY recommend shadowing a clinic who has CT that does a lot of insurance, so you can see the pros and cons of the "money" or insurance side of things. It does have issues.
Documentation/Notes for providers leave a bit to be desired. Our previous software had random text generation for the same information. In CT a C6 PRS will always stay the same, but our old software would change and say "C6 is found to be subluxed in a posterior position to the right" or "Today we found C6 malpositioned in a..." or "C6 was subluxated posterior" instead of the exact same. text. Additionally if you have multiple providers, it will not "SALT" notes from the provider that day, just only whoever is their "primary" provider. So if we co-treat patients, I have to manually copy notes. Just a little painful at times if we are busy.
Price is high, as is yearly updates/support This is a con, but also a pro as CT isn't going anywhere. Two of our other pieces of software were purchased by CT and then discontinued. This company is solid.

May 2017

Kevin from Bellevue Pain Institute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

We have been using ChiroTouch in a multi provider integrated chiropractic/medical clinic since 2010.

Pros

Initially, I was so impressed with the integration between daily notes, charges, and diagnoses that I help the company with demonstrations those early days. Our clinic services between 140 and 170 services per day and I'm happy to say that ChiroTouch is able to keep up with this Dement. I appreciate the regular updates and their response to provider feedback. Their multiple service packages make this EMR a no-brainer for a start-up practices or a multimillion dollar practice like ours. In this day and age of increased regulatory control and oversight it is absolutely ridiculous to me that some doctors are still paper charting their daily visits. They are setting themselves up for audits, post service reviews and possibly huge fines. It is my opinion that ChiroTouch does everything it possibly can to support me in maintaining strong compliance as well as privacy for the long- term security of our practice. I have the unique opportunity to know the principles of this company personally and I know that they have an ultimate higher purpose serving the chiropractic profession for many, many years to come. Thank you ChiroTouch, Dr. Kevin Polzin, Bellevue WA.

Cons

As with any large company customer service is a massive challenge. ChiroTouch remains innovative in staying up with the demands of their company utilizing technology to maximize customer service.

Response from ChiroTouch Integrated Practice Solutions of Integrated Practice Solutions Inc.

Replied May 2017

Dr. Kevin, Thank you so much for such a complete and thorough review! It is our honor to serve your practice so that you can better serve your patients! Please do not hesitate to reach out if ever we can be of service! Thank you again !

October 2016

Kevin from Chiropractor

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

ChiroTouch - Amazing Cost Saving Software

I would strongly recommend ChiroTouch Software and their services. I have reduced staff; reduced to zero the cost of paper goods associated with paper charts; we eliminated costly copier and fax machines, through Chirotouch we send records and request through an internet fax service. These savings alone will pay for ChiroTouch within 12 months Appointment reminder - are automatic, Recalls and reactivations - no more staff time required - it is done automatically. The time saved and reduced staff and increased compliance - these features will pay for ChiroTouch all by itself within 6 months. Medical records keeping - second to none! Fast, easy and accurate! I have been deposed many times and my records saved the day and made me look great and I have been complimented on my notes by attorneys on both sides - these templates are built in, I tweaked them to my liking and needs one time then just apply the correct template with the push of a button. You want medical referrals - then records section provides a section where you can create Templates - I used this section to create 'quot;warm and cold MD Letters'quot;, the template imported the content by selecting the desired letter - items like patient name, Date of Accident if applicable, diagnosis, MR results (or Radiographs), then I cut and past the Complaints hit save - staff then faxes the letter and records! Increased referrals will pay for Chirotouch with in the 6-9 months. I love staying in touch with my patients and do this by email - you can export email address to excel and then import to a service and build ongoing emails that generate referrals - or do it right from Chirotouch - the referrals I receive for my massage therapist alone will pay for Chirotouch within several months. Guess what- Chirotouch customer support is the best investment you will make - first if my staff has an issue - we do not guess we get online with '#191;CT Support'#191; and get an immediate answer or they (CT Support) log in to our system and take us through it step by step or repair any issues - wow what a stress reliever! Plus, it reduces the demand on my staff training -if the staff has a question on any topic - we have them watch a video on Chirotouch. ChiroTouch does more meaningful updates than any software I have ever used '#191; these updates make your practice run smoother and more cost effectively. IPad Apps '#191; the best apps of any app that I have period! I could write a book just on the apps!

Response from ChiroTouch Integrated Practice Solutions of Integrated Practice Solutions Inc.

Replied October 2016

Dr. Kevin , Thank you so much for posting such an impactful review! We are so glad you are pleased with our software, training and support. We look forward to and are grateful for the continued opportunity to serve your practice for many years to come!

July 2016

Kyle from Dr.KyleChiropracticCenter


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

The Best of Show Title goes to Chirotouch!!!

Pros

The people behind this product have the expertise and willingness to support a practice in . every single aspect of the business. I have been in business for a long time and have never had the pleasure of working with such a great knowledgeable, and supportive team. The software developers have designed the system for us the working doctors. This means that from the intake, to the input of soap notes and exams into ipads quickly on the go while in the treatment room, to the EHR aspects of practise this team is working for the success of the working doctor.
Now, I have never actually done the billing personally before as I have always had trained personnel to handle this. Recently I was left with a mess in the billing department and no clue as to how to untangle the snarled backlog, catch up to present day, and to get that department and the clinic finances back in working order. I reached out to Chirotouch support and they gave me Cheryl Davenport, who is the closest thing to an Angel for this profession I have come across. She systematically worked day in and day out with me to untangle the accounts, and bring this doctor up to speed in the accounts receivable and brought me from zero billing knowledge to the point I should have been in knowing the billing aspect of my own practice so that this will never happen again. She did this with humor, and patience and did it at 6:00 in the morning when I had time to dedicate to billing. Her patience and resolve to problem solve is unmatched. I have never found support that comes anywhere close to that provided by Chirotouch.
Chirotouch is truly the Rolls Royce of the Chiropractic Software world. The software you purchase for your office will either make your working world more functional, legally compliant, productive, and ease each day...or it won't. So, consider this software to be an investment in your future financial well being, but also a tool to make each day less stressful and more enjoyable with each action during the day.

Cons

Not applicable. This product and team exceeds all my expectations...sorry.just the truth

July 2016

Kyle from Dr. Kyle Chiropractic Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

The Best of the Best, People, Software, Support

The people behind this product have the expertise and willingness to support a practice in . every single aspect of the business. I have been in business for a long time and have never had the pleasure of working with such a great knowledgeable, and supportive team. The software developers have designed the system for us the working doctors. This means that from the intake, to the input of soap notes and exams into ipads quickly on the go while in the treatment room, to the EHR aspects of practise this team is working for the success of the working doctor. Now, I have never actually done the billing personally before as I have always had trained personnel to handle this. Recently I was left with a mess in the billing department and no clue as to how to untangle the snarled backlog, catch up to present day, and to get that department and the clinic finances back in working order. I reached out to Chirotouch support and they gave me Cheryl Davenport, who is the closest thing to an Angel for this profession I have come across. She systematically worked day in and day out with me to untangle the accounts, and bring this doctor up to speed in the accounts receivable and brought me from zero billing knowledge to the point I should have been in knowing the billing aspect of my own practice so that this will never happen again. She did this with humor, and patience and did it at 6:00 in the morning when I had time to dedicate to billing. Her patience and resolve to problem solve is unmatched. I have never found support that comes anywhere close to that provided by Chirotouch. Chirotouch is truly the Rolls Royce of the Chiropractic Software world. The software you purchase for your office will either make your working world more functional, legally compliant, productive, and ease each day...or it won't. So, consider this software to be an investment in your future financial well being, but also a tool to make each day less stressful and more enjoyable with each action during the day.

Pros

This software is visually pleasing, intuitive, and comprehensive. The developers have brought the tedious soap notes to heel with ipad menus that really work.
With software I have used in the past I found myself wishing for this feature, or that feature, or wishing the developers had to actually use their own software as working doctors.
With Chirotouch I have not once come across something missing that they did not already think about. From the scheduling, to the billing, to the reports, to the legal compliance, they have thought of everything.

Cons

still thinking........

Response from ChiroTouch Integrated Practice Solutions of Integrated Practice Solutions Inc.

Replied July 2016

Dr. Yoder, Thank you for posting your forthright review! We are humbled to hear that your experience with ChiroTouch has been positive on so many levels! We are grateful for the opportunity to serve that you have afforded us, and we look forward to aiding in your success for many years to come!

May 2018

Kendra from Professional Billing Specialists

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

We are a billing service that uses many software systems. ChiroTouch is one of the better ones.

Pros

Anything can be fixed although usually cumbersome. Information easy to read in patient account, insurance, ledger, etc. Reports we use have all of the information on them for the most part. So far accounting seems to stay accurate.

Cons

Statusing claims (doing a corrected claim or voiding a claim) cannot be done once ins payment is applied which is the case 99% of the time. Have to pretend to bill a claim in order to status. Horrible! IE chiro bills out 98941 and 97124. 98941 pays but 97124 denies for DX. Can't status this since 98941 paid so you have to bill both codes again then at a later date status the second billing.

Puts charges on claims randomly and takes charges paid off of report when charges billed with it are still outstanding. Makes calling on delinquent claims very difficult when they want the total billed amount of each claim.

Can't choose accident status/initial consult date/etc per claim. So if you have to rebill an old auto accident claim or old health insurance claim you have to change information and then change back. Have to bill them separately if patient stopped or started auto and has one claim that is and one that is not.

Can't bill out an insurance that is termed even when date of service falls under active period. IE had Aetna in 2017 and BC in 2018. Term Aetna 12-31-17 but need to rebill a December 2017 date and you have to take term date out, bill, put term date back in.

Lots of wasted time to get system to do what needs to be done if anything needs to be fixed.

May 2017

Kevin from Bellevue Pain Institute

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

We have been using ChiroTouch in our multi provider integrated chiropractic/medical clinic since 2010.

I have the unique opportunity to know the principles of this company personally and I know that they have an ultimate higher purpose and serving the chiropractic profession for many, many years to come. Thank you ChiroTouch.

Pros

I had the opportunity to evaluate the top 6 software companies of the time and shows ChiroTouch as the best available at the time. Initially, I was so impressed with the integration between daily notes, charges, and diagnoses that I help the company with demonstrations those early days. Our clinic services between 140 and 170 services per day and I’m happy to say that ChiroTouch is able to keep up with this Dement. I appreciate the regular updates and their response to provider feedback. Their multiple service packages make this EMR a no-brainer for a start-up practices or a multimillion dollar practice like ours. In this day and age of increased regulatory control and oversight it is absolutely ridiculous to me that some doctors are still paper charting their daily visits. They are setting themselves up for audits, post service reviews and possibly huge fines. It is my opinion that ChiroTouch does everything it possibly can to support me in maintaining strong compliance as well as privacy for the long- term security of our practice.

Cons

As with any large company customer service is a massive challenge. ChiroTouch remains innovative in staying up with the demands of their company utilizing technology to maximize customer service.

January 2019

Sydney from Life Chiropractic Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Chiropractic software on the market

It goes without saying but, we HIGHLY recommend CT!

Pros

ChiroTouch has made every aspect of practice, both front office & back office a breeze. Myself and my husband just hit 1 year being in practice, and having efficient software like CT has made the transition into practice easier than we could have imagined. We are both not the most tech- savvy people, so we appreciate how user friendly the program is.

We have CT on 3 computers and 5 iPads around the office and have ran into NO problems. When we were unsure how to go about changing settings, and completing updates, the customer service was there, friendly, patient and helpful. We will never change our software because ChiroTouch is always an email/ phone call away.

All of our patient files are so organized because we utilize every aspect of the program. Because we have multiple people using CT (2 to 3 DCs and 1 receptionist), being organized, being able to add notes regarding dates billed, insurance information, and what the visit consisted of has kept of office systems clean and efficient.

We are in the process of buying the practice and the original owners were able to teach us how to use this software in a matter of weeks, and by month 2 we knew how to confidently work all of the features. We are so happy that this software is a part of our practice!!

Cons

We haven't ran into issues with ChiroTouch. Being the large company that they are, if anything, we have been impressed by their customer service and timely responses when we have needed assistance.

January 2018

April from Cowan Chiropractic Clinic, PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

I love my ChiroTouch program! After struggling through other software, ChiroTouch is a breeze!

Ease of use. I was able to easily convert from a single Doc practice to a thriving multi DC practice.

Pros

The best thing about ChiroTouch, is well, everything! I love the ease of use. I love how different parts of the software overlap and talk to each other...no more double, triple, quadriple entery. The developers have thought of just about everything when it comes to customizing software to and individual office, things I, as a 30 year office manager, would have implemented into my own software if I were to customize my own. The program is easy to customize, in every aspect, to an individual or group practice. The support is bar-none! If my call isn't answered live within 10 minutes, I can expect a call back, usually, within the hour. The support staff is very knowledgeable and fortunately for me, very patient and understanding when I try to take programming into my own hands (even though I shouldn't) and end up messing something up. I recommend ChiroTocuh highly to all my Chiropractic colleagues.

Cons

Probably the two main things I would change in this software would be the ability to customize forms (ie; exams, letters, reports) and the ability to have more options to run customized financial reports. As an administrator, owner and office manager I like to have the ability to customize what reports I'd like to see.

May 2018

Dawn from Ewer Specific Chiropractic, PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

We have used Chirotouch for almost 6 years now.

Increased collections, improved DR notes, less hassle from insurance companies.

Pros

I love the text reminders, the billing function, The ability to create notes and internal reminders, color coding of scheduler....

Cons

Often there are things that I want the system to do, like create new patient files (folders) from the scheduler OR change a provider from the scheduler OR create a note from the schedule that the system can not currently do.... it makes our staff very inefficient. Also, not every desktop function is not available for doctors on the IPADS... particularly the DX posting function while in the note. Also, printing statements and superbills for individual doctors without changing settings is also cumbersome and inefficient. Lastly, ALL of the new functions that you are coming out with that we have to pay EXTRA to use. That is terrible for you to do so. We dropped our money or just the software, pay multiple yearly maintenance fees, and still, you want us to pay more... The new advancements you make should be part of the fees we are already paying. Also, I hate the monthly fee... I liked the yearly fee... you've now created more work for me... with no added value. Lastly and most importantly, keep hiring new help desk, people... it's getting better than last year... which you all know was awful... keep the hiring going. Thanks

March 2016

Mary from South Boulder Healing Center


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2016

Great Product!

Pros

Chirotouch is a very easy system to learn. Staff and doctors were comfortable navigating the entire system within a few weeks. I like the ability to customize the SOAP note format, and although that took some time intially, it has certainly paid off. SOAP notes are a breeze and I love leaving at the end of the day and all my notes are completed!
Chirotouch has some great built in features such as Messaging, which has made front desk communications much more efficient and easy. The Alerts section is a great tool for reminders about particular information I want to see on each patient visit (such as radiology findings, contraindications, and particular spinal techniques)
Chirotouch puts forth a great effort to stay ahead of changes, such as EHR implementation and ICD-10. Both were very easy to implement, and the ICD-10 Wizard made the coding transition seamless. We had no claims rejections for coding errors.

Cons

One of the reasons that our office chose to switch to Chirotouch was the low support cost. However, that cost went up unexpectedly, while wait times for IT support increased (sometimes taking 20-30 minutes in a que of 10 or 15 people to get a question answered). On occasion when the call or IT Chat was finally picked up, they were unable to provide an answer. However, upper level support, which our office sometimes needed to involve, was extremely proficient and provided outstanding support. Our questions were always answered promptly, and the few times when we had a particularly tough problem, upper level IT support was AMAZING. In the end, our questions have always been answered, and the few particularly challenging things we had come up, got resolved and we moved forward quickly.
Chirotouch has grown quite a bit in these last few years, requiring additional staff to be hired. It has been apparent that there are new IT people who are not totally familiar with all the workings of the program, and it has taken time for them to get up to speed. This seems to be improving some, and we are hopeful that support costs stabilize and the customer service experience improves.

January 2018

Charles from Hi-Tech Chiropractic

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2018

Overall it has been positive. There have been many speed-bumps along the way, but overall its +

Pros

Not having to pull files!!! having everything up on one screen is nice. Ability to copy notes and SALT notes is a big help. Being able to customize MACROS is a great feature as well. I like the ability to text message patients with the in touch aspect. I also like having the iPAD capability. Overall it is a smooth system and I do like having it at my office.

Cons

I do not like how everything is an add-on. Do you want to be able to verify patients insurance? (well of course you do) Well, that's gonna cost you per month. Do you want to have text message reminders sent to your patients? (of course you do...it cuts down on missed appts.) Well, sorry that is extra too. Basically it feels like you purchase this quite expensive software and then you are nickle and dimed' every month for features that are pretty much necessary.

Also I HATE the check in process has a RED and GREEN button for the patient to click on the "Is there any other symptom that the doctor needs to be aware of?" section. ABSOLUTELY HATE THAT THE BUTTONS ARE RED AND GREEN! The general public quickly sees red and green and clicks on the green and then they add another symptom b/c they don't realize what the app is asking.

Also it would be nice if you could customize the provider-all-in-one format. So for example, instead of the standard options of "tomorrow" "end of week" "next week" etc. We should be able to put in our own customized clickable options there.

May 2018

Michael from Thrive! Chiropractic & Wellness LLC

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

May 2018

Overall, great for a solo practice with only 1 provider. Multiple providers that cannot diagnose.

One software to run the entire business is nice. But, if you have other types of doctors, like medical doctors, they will not be able to use this software.

Pros

Touch screen, calling patients to a room when they are "arrived". Integration with Cash Practice is good for plans on auto-debit. InTouch text reminders the patients like.

Cons

Support is bad. You have to call and wait on hold an average of 1 hour every time. When you DO get a person, they are not really that good at support. I have had a case open for a year now and they can't figure it out and fix it (Announcer announces Room4 every time by default).
The reporting module totally bad.
If you run a report by "Procedure Code Usage"...you have to run it 6 times for the same procedure code to capture all charges for one code because same code can have dozens of descriptions for the same code. Ridiculous.
If you have multiple providers using CT, but only ONE can diagnose -the doctor, that is an issue because the non-medical provider while logged in as themselves and doing SOAP notes CANNOT assign a diagnosis legally. So, the non-med provider has to get logged in and then go find the doctor and get them to assign a diagnosis to the SOAP notes.

May 2017

ryan from alter chiropractic

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2017

CUSTOMER SERVICE IS HORRIBLE - have an issue for over a year now and cant get help

Pros

cool features - seamlessness to whole office.

Cons

glitch i am now having since an update with touch screen and these people dont care and wont put in the time to fix - now I cant run my office the way i want and the way it initially worked - i have called and called and they string me along - FIGURED MAYBE IF I WRITE THEM A BAD REVIEW - THEY MIGHT ACTUALLY CARE

Response from ChiroTouch Integrated Practice Solutions of Integrated Practice Solutions Inc.

Replied May 2017

Dr. Alter. Thank you for taking the time to leave a review. I assure you that we do care very much, are aware of the issue and have resources on it. External hardware issues are unfortunate as it is nearly impossible to test newer versions of the software against the myriad of different hardware offerings in the market. We regret that it has taken this long to diagnose and remedy the issue, as that is absolutely our goal. As I understand you are now in communication with one of our support leads, Mark B, and he is shepherding this isolated issue for you and has a regularly scheduled follow up to keep you abreast of our development department¿s progress as they work to resolve it. I am personally apologetic that such lengths were required to be heard and once again want you to be assured that we do care deeply. Thank you for your continued patience and for choosing ChiroTouch. Please feel free to reach me directly if ever I can be of service.

August 2018

shirley from Dr Kyle Chiropractic Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Chirotouch has been a great addition!

Overall we feel that CT has been a great addition, the support team is wonderful, and we feel that anyone considering software should look to this product. It does everything. My advice is not to go with a cheaper product when the software you choose will help or hinder you everyday

Pros

This software helps run our entire office. Support has been great! Our support person will get with us at 6 in the morning if we need her and has been supportive, and patient with training new people and helping us get the most out of all the features the software provides. She has helped our office get up to speed with the billing portion of the process with employee changes and has amazing knowledge base. Software is visually easy and makes the flow in the office quite seamless.

Cons

not sure, when we first bought CT a few years ago the wait for support was an issue. But, over last year or so 90% of our questions can be addressed through a simple Chat Widget where a support person gets right onto your computer and together work through the question at hand and this usually only takes a minute or two to connect.

July 2017

Kevin & Christina from Bellevue Pain Institute

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

10+ years w. Chirotouch as our solutions based EMR System. Innovative & Industry leading.

Pros

Chirotouch has delivered an excellent product to us year after year. We love the innovative features meeting market demand and the ever changing healthcare landscape. The integration of programs to support Doctors and Admin staff alike help to ensure we are able to provide customized patient experiences and when help is needed they are a quick phone call away! The CT Community and training university make new features easy to navigate and new users comfortable in learning, asking questions and even making suggestions for the future. Chirotouch understands that the voice of the customer is ultimate in making progressive choices for the future of healthcare management systems.

Cons

Some click through options are not intuitive when new products are launched. Takes some massaging and usually a change is made.

Response from ChiroTouch Integrated Practice Solutions of Integrated Practice Solutions Inc.

Replied July 2017

Hi Dr. Kevin and Christina, Thank you so much for taking to the time to post your thoughts and for getting the word out on how ChiroTouch has helped in your practice We are excited and grateful for the responsibility, and look forward to helping in any way that we can for many years to come!

January 2019

Matthew from Chiropractic of Naples

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

best of chiropractic software

Customer support and his team have been helping me for over 10 years! I now have a second office and they have helped me mirror my settings, charges, alerts and many other important settings to help for a smooth transition. I think with any software company customer service can have different levels of knowledge so if someone doesn't know the answer I get transferred to the next person in line to get more advanced help. I enjoy the many updates over the years and when i have a coverage doctor, the iPad app comes in handy with the pictures, x-rays, diagnosis and charges on the same page. No software of any kind is perfect! I really try to study the release notes to keep up and get on the phone to understand the advanced features. I have worked with many. Out of them all of them I believe chirotouch is the best with the most features and does care about the profession.

Pros

great apps, great features for doctors, staff and patients, always updating, can always get phone support and training, saves time, link other important files like a picture and xrays all in one screen.

Cons

no software or support is ever perfect. I wish the software worked a little closer with my X-ray software but the steps aerie not really bad at all

May 2018

Ingrid from Lott Chiropractic Clinic PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

I have consistently had little to no trouble using this software, including updates.

Compliance, good support, customizability.

Pros

It is easy to find what I'm looking for, and once you're used to the look of things, it is great to be able to simply glance at the screens to find the information for which you are looking. The different sections of the software keep things well defined so you don't accidentally cross over into parts that you don't want to be in while working on something.
It's pretty adaptable to all users and everyone can set up things the way it works best for them in their individual accounts.

Cons

I really only have 2 issues, one is large - we have former doctors on our software with their client base and we want to get them either off of there or made inactive en mass. This we've asked for but have had no response so we're still waiting for someone there to rescue us from the burden of access to way too many clients who are not part of our practice.
The second is just a little deal: We'd love to have the Chat Center date and time stamp our conversations so we can