Compulink Healthcare Solutions

3.83 / 5 (147) FrontRunners®

Our advisors have recommended this product 81 times in the last 30 days

About Compulink Healthcare Solutions


Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management, optical POS and practice automation, which help them to manage patient care and practices' profits. The solution can either be deployed on-premise or hosted in the cloud.

Compulink Healthcare Solutions can be tailored to suit various specialties such as chiropractic, dermatology, eye care, gastroenterology, ophthalmology, orthopedic, otolaryngology, podiatry, rheumatology and urology. The solution features lab integration, patient scheduling capabilities, electronic billing, patient registration, reporting and a HIPAA-compliant patient portal.

Compulink Healthcare Solution's billing module offers features such as eligibility inquiries, credit card processing, EDI support, inventory control and more. The practice automation application features electronic pharmacy connection, electronic renewal processing and multilingual patient handouts.

Services are offered on a monthly subscription basis. Individual modules for on-premise deployment can also be bought for a one-time fee. Support is available via phone, email and other online resources.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

147 Reviews of Compulink Healthcare Solutions

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(51)

4 stars

(54)

3 stars

(15)

2 stars

(12)

1 stars

(15)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 147 reviews

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November 2016

Mike from Georgia Eye Partners

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Advanced, Comprehensive, and Highly-Customizable EHR/Practice Management Platform with Excellent Service and Support

Over the past 15 years I have been responsible for implementing or converting several practices' EMR/practice management systems and I can tell you that, by far, my experience with Compulink ranks them at the top level. Since migrating to Compulink Advantage four years ago, we have seen improvements in clinical capabilities, quality of patient care, and effectiveness in all areas of our practice. What's more, Compulink has been an excellent business partner. They listen to their customers to understand what improvements or changes we need. The software improves in reliability and new features with successive software updates. I have not had that experience with all medical software vendors in the past.

Pros

Feature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice.

Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well.

World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.

Cons

Software Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system.

Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.

June 2015

Shannon from VisionFirst


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

June 2015

Operations Manager/Billing Manager

Pros

This Eyecare Advantage product is geared toward the optical industry and the customization makes our pricing more accurate. The vendor offers excellent support six days a week and also has specific departments based on your particular question or issue. You are not always directed to a general support person for questions. They also have different level of tiered support based on your question or issue. That is very nice! Compulink also offers a wide variety of online courses for training.

Cons

Because of the complex nature of the functions behind this software which makes it for easier and automated functions for the user, Compulink uses SQL for many functions. While it works so very well, it makes me dependent on support to create a customized function.

November 2016

John from Athens Eye Doctors & Surgeons LLC

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2016

Compulink, The Good, The Bad, The Ugly.

Compulink is a great piece of software and very well thought out. But what draws you to this particular EHR software can also deter you. Let me explain, Compulink's main selling point is how customizable it is and how easy it is to switch from paper charts to EHR. But what they don't tell you is that the more you customize the software the less support they can truly offer and the more work you have to do to keep it all up to date. Don't get me wrong, Compulink's support staff is some of the best support people I have ever worked with. But the more you customize the less they can really do to help you. So the customization ends up being both a blessing and a curse. Overall, I would say that I would recommend the software mostly because of the great support and the fact that they do try and listen to you when you ask for a change in how the software fundamentally works. It just takes some time to get used to just how very different this EHR software really is compared to most other's available.

Pros

I think the best thing I like about the software is the ability to write small "smart scripts" AKA "smart functions" in the EHR software that allows you to do many different things and even automatically fill out certain parts of the chart for the nurse and/or Doctor. There is also some printing functions that allows you to customize and print out specific letters to the patient and automatically fills in the patient's details or whatever you need really. The "screen builder" within the software is also very easy to use and makes customizing the software to how you want it to look very easy to do.

Cons

As I stated before, the customizations that you are encouraged to make can also cause huge issues in the functionality of the software. If you mess up your layout, the ramifications to the stability of the EHR software can be huge.

January 2018

Carrie from Regal Oak Counseling, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Consistently Great Experience with Compulink

Total practice management with reliability and ease of use

Pros

The functionality, flexibility, and extensive nature of the software is impressive to say the least. It
is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

Cons

Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

December 2016

Shannon from VisionFirst

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

Compulink

I have been a Compulink client for over 12 years and have seen the healthcare industry change a great deal. It is critical to have a software vendor that is committed to staying up-to-date on healthcare rules and restrictions. Compulink exceeds my expectations in this arena. They are on the forefront of the next phase in healthcare and I have been very happy knowing I have a partner looking out for my practice. Compulink allows me to either use the software in it's default format or to customize the software as much I want to meet the demands of patient flow and doctors' needs. I like being able to control certain modules within the software. I like the fact I can choose how "cookie cutter" or customized I want it to be. Compulink's training and support is phenomenal. They offer pre-recorded online courses as well as live webinars on every aspect of the software. This has been a great training tool for new employees. Their support department is very prompt in assisting me with whatever needs I have and are very knowledgeable about their product. Compulink offers various interfaces and third party programs for their software that makes our jobs easier. I personally take advantage of several of those features and they work very efficiently. The interfaces I utilize are for my autorefractor, visual field and online patient registration. The third party programs I use are Demand Force (e-mail/text software) and CLx (online contact lens ordering). Again, I have the choice of choosing what added interfaces would supplement patient care. I also maximize every module in the software. These modules include electronic health records, line item posting, electronic claims billing, direct billing for a couple of our major insurance plans as well as the inventory and lab modules. Compulink has found a way to nicely tie in every aspect of the software with each other.

Pros

Customer support, very detailed EHR system, electronic billing capabilities, ability to customize software.

Cons

Customization can be labor intensive if you choose to go that route.

February 2016

Carrie from Regal Oak Counseling, LLC


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

February 2016

Powerful Software and Solutions for Businesses of All Sizes

Pros

We reviewed numerous practice management solutions but were unable to settle on any one, as there was always a missing part or feature we needed. As a new business, balancing considerations related to cost and access proved more difficult than anticipated - at least until we found Compulink Psych Advantage! The robust and versatile nature of Compulink Psych Advantage was a complete surprise, providing everything we need in an affordable solution that addresses current concerns while allowing for projected growth. The continual improvements and openness to client feedback is refreshing and appreciated.
The Compulink Team is extremely professional, offering guidance and assistance through every step of the implementation process. Their attention to detail and obvious care to ensure every need is addressed and handled quickly makes them an invaluable asset to Compulink, and our business as well.

Cons

In looking at Compulink Psych Advantage, the demo was quite helpful in providing an overview. I was initially disappointed there was not an option to log into a test version of the software to 'try it out' beforehand. If you are a hands on person who needs to try it first before you decide, you may be disappointed to find a working demo version is not yet available. However, the demo was more thorough than anticipated and Psych Advantage was as easy to navigate as it appeared.

April 2016

Charles from Fredericksburg Eye Associates


Ease-of-use

4.0

Customer support

4.0

Functionality

5.0

April 2016

Comprehensive and Customizable

Pros

1. The software is comprehensive. You can entire in an impressive amount of organized data regarding the patient's history, examination, and plan of treatment. You can use the same software to schedule all of your appointments, email or snail mail automatic reminders of their appointments, and fulfill meaningful use requirements. Lastly, it has a robust financial side of things. Easily audit your accounts, send out customized patient statements, run an incredible number of efficiency queries to maximize production. In addition, Compulink has already in place numerous agreements with 3rd parties to make sure the experience is smooth. I love the fact that we are cloud based and I can log in from home on the weekend and do everything just as easily as if I'm in the office.

One final point is that Compulink has been in business as an EMR vendor for MANY years. The worst thing you can do as a clinician is go with a small startup company only to see them dissolve or sell out to a larger company. Now all of your time/money has been wasted.

Cons

Calling for help is usually routed through calling the main number, leaving a message and waiting for someone to call you back. The cost of the product is probably higher than others on the market but in this arena I think you get what you pay for.

October 2016

Brad from Kaster Eye Clinic

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Just Switched to Compulink!

I just opened my own practice in November 2015. I had narrowed my EHR search down to Compulink and one other competitor. I originally chose the competitor only to switch to Compulink 3 months later. Although it is a hassle to change to any EHR systems, it was well worth the time and money spent. The implementation staff was great and easy to understand the whole way along. My staff and I are much happier with the new system, especially in regards to reliability and ease of use.

Pros

Fast cloud server that stays connected. Tabulates ledgers and Ohio Tax on materials CORRECTLY. Syncs well (once you're through the setup) with 3rd party services like visionweb, eyefinity, etc. Layout is fairly easy on the eyes. Inter-staff communication capabilities / user action items. Compared to other systems, Compulink is fairly more intuitive when trying to figure out something on your own.

Cons

Difficult to quickly flip back to a specific patient encounter. However - things like old refractions, IOPs, and diagnoses are pre-populated into every exam. So this isn't a common frustration. Web Registration will sometimes not submit or upload correctly. The new layout is better but requires patient to register a username and password. Pricing structure (compared to my prev software company) - such as charges for adding a new provider to the practice etc.

August 2015

Mark from Vision Health Institute

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

After 15 years with Compulink - I made the right decision

We have had Compulink now for over 15 years and have enjoyed the flexibility and ease of the software. The high points are numerous, from the EHR to the optical inventory management, from the patient web registration to the EOB posting, not to mention the response time for call backs to our office. We have been using the EHR component for 8 years and have enjoyed the ability to design our own custom tabs and exam forms. We also integrated all of our diagnostic instruments into compulink which has saved the staff a lot of time. We have the A/R, OCT, retinal camera, topographer, visual field and anterior segment cameras all linked into our EHR so that after a couple clicks of the mouse this information is downloaded into the patients medical record. The viewing software in compulink (to view the diagnostic images) is so comprehensive that we did not need to go to a third party platform such as FORUM or Synergy. Optical inventory goes by very quickly with the use of a handheld scanner. This scanner is also used for checking out products from inventory on retail sales. One of the most outstanding features of compulink is their web-registration. The patients are directed to go to our website to complete their online paperwork ie demographics, family and health information including meds and allergies along with all of their medical and vision plan information. Once the patient arrives in the office all of this data is transferred to the medical record. Talk about saving time! New patients can be taken back to pretesting within 5 minutes of their arrival to the office. One of the major problems that I see on these review sites is the slow response time for the software companies to get back to you concerning an issue. I can honestly say that this has never been a issue with compulink. Although if I had one issue it would be for them to have the call center open on weekends. The opticians have an easy time with the spectacle Rx screen. We limit the choices they have to choose from based upon what we want them to sell and we are able to incorporate packages such as ie Recreational sunglasses that will have highend AR, Polarized and UV treatment all at the click of one button. I have not had any real issues while with compulink, they do update their software every 2-3 months which I feel is an advantage. Overall I would grade them 9.5/10

August 2015

Denise from Thayer Eye Care


Ease-of-use

4.5

Customer support

5.0

Functionality