eClinicalWorks EMR Software

3.39 / 5 (289)

Our advisors have recommended this product 26 times in the last 30 days

About eClinicalWorks

eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination, population health and financial analytics.

eCW device integration allows for structured data capture and trend analysis, while customizable documentation options assist clinicians across multiple specialties. The Patient Hub allows users to access all of the components of the patient chart including patient demographics, billing, previous and upcoming appointments and outstanding items.

With eClinicalWorks V11, clinicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compa...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

289 Reviews of eClinicalWorks

Average User Ratings

Overall

3.39 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(69)

69

4 stars

(87)

87

3 stars

(52)

52

2 stars

(32)

32

1 stars

(49)

49

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 289 results

October 2019

Knott from Medical Center Navicent Health

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

eClinicalWorks is my personal favorite eMR for medical practices

This is a much less cumbersome software than that used in other offices.

Pros

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

September 2018

Jason from Peak Family Medicine

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

It gets the job done

It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether its financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Dont expect to speak to anyone thats first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

January 2020

Morgan from ProCare Pain Solutions

Company Size: 501-1,000 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2020

ECW Review

Pros

I Like that this software is web based as well as desktop, so it can be accessed anywhere.

Cons

What I like least about the software is that there arent a lot of places to keep generalized notes in the patient account.

December 2019

Bryan from Southwest Orlando Family Medicine

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2019

Practical and Cumbersome

Pros

eclinicalworks has stayed ahead of the curve in features and vision on multi-platform EMR. They've stayed adaptable to changing interoperability environment. The clinician for very competitive costs can garnish high access to medical home model and progressive kiosk and outreach modalities.

Cons

Lots of clicks, lots of bugs, have to fight to get senior resources to get things corrected. Slow QA turn around for fixes. Lacks patient portal where you can exchange files. Silo development model increasing bug potential, though they finally decades later are looking at Usability so we're hopeful.

October 2019

Andrew from Neurosurgical Associates of Tampa Bay

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

October 2019

Sufficient but lackluster

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.