eVisit Software


 

eVisit is a cloud-based, HIPAA-compliant electronic medical records (EMR) and telemedicine management solution designed for small and midsize medical practices. It caters to urgent care, primary care, pediatrics, mental-health clinics, pain management, surgery, obstetrics and gynecology specialities. eVisit allows users to track patient loyalty and revenue.

Primary features include medical charting, data collection, billing, reimbursement management, patient scheduling and mobile consultation. Other features include patient self-scheduling, HD video, screenshare, ePrescription, credit-card processing, insurance information records and email campaigns. It offers integration with Athenahealth, Cerner, Allscripts, Epic, NextGen, Practice Fusion, GE Healthcare, McKesson and eClinicalWorks.

eVisit is compatible with Windows, Linux and Mac OS. It offers mobile applications for Android and iOS devices. Support is offered via email, text and over phone. Other support options include online help desk, chat and a knowledge base.

 

eVisit - Patient scheduling
 
  • eVisit - Patient scheduling
    Patient scheduling
  • eVisit - Payment collection
    Payment collection
  • eVisit - Waiting-room management
    Waiting-room management
  • eVisit - Mobile app
    Mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

26 Reviews of eVisit

 

Start your review of eVisit

Click to start
https://www.softwareadvice.com/medical/evisit-review/
Software Advice Reviews (2)
More Reviews (24)

Showing 1-2 of 2

Josephine from Medical Practice
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Terrible company and plattform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I contracted evisit for my practice. You can say I worked for them for 2 years. Platform never works not even adequately, calls get dropped, image is pixelated. They down right lie to you and do not deliver. I asked who the CEO was and if I could chat with him and an employee, there is such turnaround, said “we can not give out that information”
Unprofessional.
Left several messages for the CEO to voice some concerns and NEVER had the professional curtesy of a call back.
Terrible company, mediocre platform

Pros

Nothing. The plattform and company are unprofessional. Sounds good when they pitch it to you and use their marketing skills, but that is about all.

Cons

The plattform does NOT work, image is always pixelated, image freezes, sound and calls drop. No it is not my equipment or the computers or phones of every patient.

Review Source
 
 

Nikki from Urgent care
Specialty: Urgent care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Horrible support, customer service and only connects to patient 33% of the time.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Don't waste your money, is one of the cheaper platforms but not worth the headaches it gives the providers and patients.

Pros

Initial information obtained from patients is very detailed and gives the option to remove payment.

Cons

Video will only connect about 33% of the time or less, support never helps resolve any issues consistently says it is an internet issue. Worked with account manager to resolve issues and he provided horrible customer service, didn't respond to emails or help get issues resolved.

Review Source
 
 
 
Showing 1-20 of 24

Nicky from Child Neurolgy Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Pretty good Telehealth Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software was very ease to use for our clinic, the clarity and the connection between provider and the patient made it very easy.

Cons

Customer support wasn't that great it took forever to get in contact with our account manager. Also, it is much pricier than most telehealth companies.

Review Source: Capterra
 

Diana from Strategic Mental Health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Awful Service and Connection!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are NO benefits for our business using eVisit. They are incapable of solving their own technical issues so they blame the clients and their patients. When giving notice to end our contract they still chose to charge our business, even after agreeing and providing written proof that they would not. eVisit was not capable of caring for their clients needs and would prefer to push blame back on them to make a profit. Numerous times we reached out for not only technical support but to customer support and towards the end found out that our assigned eVisit personal was no longer employed but we were never notified of this. eVisit signed our contract and then chose to ignore us when we needed help. Because of so many different dysfunctional situations in their cooperate office and inability to provide the services of our contract, we chose to look for a new platform that functions and provides services as they say they would.

Pros

There wasn’t much to like. The software had many flaws. Lag in video and sound together. Sound would cut out and or then video would cut out or freeze. Made it very difficult to provide services to patients.

Cons

There are so many cons to this app. First and foremost is the quality. Everything ran very slow. The video and sound would cut out all the time during each session. Nothing the provider nor the customer would do would help to restore it to better settings. When contacting support for the issue they would be very hard to reach and or had trouble figuring it out on their end. So then they would turn around and blame the provider and patients internet service or LTE connection. The majority of the time patients had to be rescheduled or called by phone and we were then unable to charge for the visit.

Review Source: Capterra
 

Matthew from HonorHealth
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Easy and Intuitive to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love working with the eVisit team. They really take time to learn what needs I have for my clinical applications. They respond quickly to any questions I have. And they are just really fun to work with too.

Pros

The eVisit platform is so easy to use and is very reliable. There is always piece of mind know that I really never worry about it. It just works. My patients always have an easy time accessing eVisit as well. Overall eVisit is fantastic.

Cons

I can't think of anything negative about the software at this time.

Review Source: Capterra

  Response: eVisit, eVisit

Date: November 2018

November 2018

 

Matthew,

Thank you so much for your kind review! We are so happy to hear that you like to work with us, and the technology.

Please do continue to reach out to us any time that you need assistance. We are always happy to work with you!

Best,
eVisit

 

Jarrod from Stopwatch Urgent Care Centers
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A little overpriced but a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

See above

Pros

Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

Cons

Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

Review Source: Capterra

  Response: eVisit, eVisit

Date: June 2018

June 2018

 

Jarrod,
Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use.

That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help!

Carly

 

Amanda from Faith family medical

May 2018

May 2018

Excellent. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service department is very friendly and helpful. I also like how easy it is to create a schedule for appointments.

Cons

Sometimes patients can hear me or see me or vice versus and I don't know how to help them. I usually have to end up calling them.

Review Source: Capterra

  Response: eVisit, eVisit

Date: June 2018

June 2018

 

Amanda,
Thank you for taking the time to let us know how eVisit has worked for you. We love to work with you!

We know it can be frustrating when your patients are having trouble seeing or hearing you and we want to help! Please do not hesitate to give our Technical Solutions Team a call when these issues arise, and we'd be happy to troubleshoot with you.

Carly

 

Scott from Dr. Scott Maurer

May 2018

May 2018

Excellent thoughtful design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Notoriety, patient service

Pros

Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

Cons

Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

Review Source: Capterra

  Response: eVisit, eVisit

Date: November 2018

November 2018

 

Scott,

Thank you for taking the time to share your opinion with us!

We work hard to make sure that you, and your patients are able to give (and get!) care when, and where it's needed. We would love to be compatible with other browsers, but at this time, they do not meet our security standards. Hopefully soon, we will be able to continue to offer the same level of convenience across all browsers!

We appreciate your feedback, and are always happy to hear from you.

Best,
eVisit

 

Ashley from Beach medical services

May 2018

May 2018

App is almost useless, lots of glitches, not user friendlt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HIPPA compliance

Pros

This program is HIPPA compliant, and evisit has friendly and quick customer support for any issues that arise.

Cons

You can not see your schedule unless you are in front if a computer, patients get kicked out if their appointments, not user friendly,

Review Source: Capterra

  Response: eVisit, eVisit

Date: November 2018

November 2018

 

Ashley,

Thank you so much for your thoughtful review. I am sorry to hear that you are disappointed in the mobile app.

We have made a lot of really wonderful improvements recently, and hope that you have been able to benefit from those. Please feel free to reach out to your Customer Success Team for more information. We're always happy to help.

Best,
eVisit

 

Archiel from AMOMA, PLLC

May 2018

May 2018

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use/ user friendly for less tech savvy clients. Great tech support for provider and patient

Cons

No EPCS feature. Does not have EMR feature. Cannot bill for "no-show" patients. Expensive for limited features.

Review Source: Capterra
 

Rebecca from Psychiatrist

May 2018

May 2018

Great product, great customer service, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

Cons

There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

Review Source: Capterra

  Response: eVisit, eVisit

Date: November 2018

November 2018

 

Rebecca,

Thank you so much for your kind review! We work hard to make sure that you and your patients are taken care of.

Please keep in touch any time that you need assistance.

Best,
eVisit

 


May 2018

May 2018

Excellent customer service, follow up, and response time. Easy to use on both ends

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to see patients from any location with wifi has added flexibility to my growing practice.

Pros

I'm very confident telling my patients that our office visit is HIPAA compliant and secure. Most of them have no trouble at all figuring out how to log in and use the platform. It's user friendly. I like that scheduling and billing is built in, and that patients can schedule themselves. I can also send treatment sheets, e-prescriptions, and attach other handouts as needed.

Cons

This is not a charting EMR. While it covers basic notes and you're able to create templates, I'm still looking to acquire another EMR (which means operating another computer during visits and having another patient portal for them to log into). There a few features that would be helpful; e.g. being able to schedule a patient myself, charge repeating fees and no-show fees (you can only charge them if THEY enter the visit). Seems to be some glitches with time zones.

Review Source: Capterra
 

Jay from Nevada Family Psychiatry

May 2018

May 2018

E-visit has addressed our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is pleasant to look at. The actual visit is nice and seems to work well.

Cons

My patients have had issues signing on and they seem to have to go through a history screen in order to log in for their visit and to reschedule there seem to be some issues. Not quite seamless yet but its early days.

Review Source: Capterra
 


May 2018

May 2018

Friendly staff, overall great platform on desktop and mobile.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

eVisit is easy to use. Great scheduling feature. Seems to be easy for patients to set up and use. Comprehensive user interface.

Cons

Difficulty setting up new providers/onboarding is slow. Needs to have more options than just "Deny" as a response to a text notifying of a patient requesting an eVisit. Should have the ability to make a call to the patient directly from the text message in order to be able to communicate to the patient that you are not immediately available, but can connect with them at "such-and-such" time.

Review Source: Capterra
 

Diana from Houston Adult Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

eVisit enables us to establish convenient appointments and keep our patients under our care.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

Pros

Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

Cons

Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

Review Source: Capterra
 

Dylan from Ahwatukee Family Medical Center

May 2018

May 2018

It has been efficient in allow me to see patient throughout the nation for our weight loss program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use from the provider end. Let's me see patients around the nation without leaving my office.

Cons

Sometimes hard to use for patients and doesn't always connect well with the patient in regards to possible WiFi connection

Review Source: Capterra
 

Ja'Nitta from Marbury & Associates

May 2018

May 2018

When it works its great to use...when it works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's pretty easy to use. The visual setup is pleasing to the eye and makes it easy to navigate. However to cons are enough to make me reconsider my subscription.

Cons

The system glitches where the screen freeze. My clients only seem to be able to access the system 50% of the time. The cost for what I'm getting.

Review Source: Capterra
 

Thomas from Sazani Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent. More words so that this will go thru.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The theoretical ability to eliminate both physical offices and practice medicine from home.

Pros

It does the job I want it to do. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Cons

The occasional bugs. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Review Source: Capterra
 

Svetlana from Medical Practice

May 2018

May 2018

The biggest bang for the buck and good quality too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

Cons

If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

Review Source: Capterra
 

Nicky from Child Neurology Solutions

March 2018

March 2018

We have been subscribed to e-visit for a year . The initial set up for this software easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software was very easy to use and the initial set up was pretty straight forward. We mainly used this software for our legal cases.

Cons

Cancelling and doing a billing freeze for this software was a bit tedious . And the account manager that we originally worked with no longer worked there and no one contacted us to let us know that we would be assigned someone new. Compared to other telehealth software companies they were a lot pricier.

Review Source: Capterra
 

Sarah from Alquwyiyah female college

October 2017

October 2017

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Review Source: Capterra
 

Gina from Medicann

October 2017

October 2017

It is easy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How patient friendly it is and useful the software is quite self explanatory you create an account then see the doctor .

Cons

here's no denying that telemedicine is going to be an integral part of the future of healthcare in this country. Working in medicine nowadays, the ability to provide secure, reliable visits to patients remotely is critical. The hours I spent researching various methods, technologies, and full service companies all felt worth it when I discovered eVisit and their incredible team. From that first conversation and in every call, text, email, and video chat since, I've felt like every member of the eVisit team truly cared about my practice and my patients. They have worked closely with me along the way to ensure my launch was successful and that I'm continuing to drive more utilization with my clientel to meet the goals I had with respect to telemedicine. After being with the company for several months now, I'm still continually impressed by how user friendly eVisit is. If there is ever an issue that pops up, they are eager to help our patients out. Further, they have not only asked, but are actually interested in hearing my feedback about product improvements. I'm so glad I found eVisit when I did and know I made the right choice to work with such a fabulous company!

Review Source: Capterra