Kareo Clinical EHR Software

4.05 / 5 (289) FrontRunners

Our advisors have recommended this product 173 times in the last 30 days

About Kareo Clinical EHR

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.


Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

289 Reviews of Kareo Clinical EHR

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(131)

131

4 stars

(89)

89

3 stars

(33)

33

2 stars

(13)

13

1 stars

(23)

23

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 289 results

February 2020

Cynthia from Cynthia McQuade LCSW LLC

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

#1 User-Friendly EHR Ever Used!

In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Pros

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Cons

I would like to be able to attach documents to the internal email system when communicating with patients.

Reasons for Choosing Kareo Clinical EHR

no other products were considered.

November 2019

Robert from North Jersey Whole Health Center, LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2019

Expensive Glorified Text Editor

I used the EHR and billing for a little over 2 years until Kareo decided to start charging an outrageous fee for the EHR part, and then made it nearly impossible for me to get my patient charts out of the software and provided ZERO support for this, and then ultimately deleted several years worth of patient records.

Pros

This EHR is essentially a glorified text editor with billing functions. This gave it the ability to adapt through templates and macros to a wide variety of documentation scenarios, not pidgeon-holed into a specific speciality.

Cons

Billing was not fully integrated into the EHR, meaning that the billing needed to be entered separately from the charting in a separate program that didn't carry over more than demographic information from the charting portion.

Reasons for Choosing Kareo Clinical EHR

At the time, I chose this EHR because it had free EHR capability with (partially) integrated billing for a fee.

May 2020

Janine from Wildflower Primary Care & Wellness, PLLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Nurse Practitioner ? Medical Director

I am very pleased with this software and am happy I made this choice.

Pros

I found that value and customer support has been unsurpassed. I feel that Kareo is very responsive and updates the system regularly to make it user friendly. The online scheduling, online intake info, and ease of use convince me that I made the right decision daily.

Cons

I am not a fan of the ICD10 look up and need a problem and a dx as well instead of just a dx. This is clumsy. I use an online ICD10 code lookup alongside of this. I hope this will be more efficient in the future.

November 2019

Leann from Leann Silhan, MD PLLC

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2019

Disappointed

I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR.

Pros

Documenting the H&P and progress note is pretty straightforward and easy. The superbill completion is also easy and seems to function well.

Cons

Where to start... first, it seems that Kareo expects that you and your practice should conform to their clunky set up. after the initial sales call (their sales guy is great), you're expected to schedule weekly phone visits with Kareo's on boarding coordinator. She made a point to say how busy she is and need to schedule far in advance so that she can fit you into her schedule. Really? The coordinator can't actually do anything for you but tells you how to work through the system and what training to do next. I stopped doing these calls after it was clear anything I needed help with, she was not actually able to do anything, so I had to contact the ones who could actually help me. The training is like 100 hours. Any program that needs 100 hours/ 1000 sections of training, is not user friendly. There are many many other issues (ICD10 coding while trying to order labs which have to be completely reentered in addition to the chart, my systems biller getting locked out of the system repeatedly due to issues with the web platform interfacing with the desktop program, significant issues of setting up e-scribe -hours on the phone), but probably the worst is that the patient portal is essentially non existent. I won't go into the details but if you want a functional patient portal, chose a different EMR.

Response from Kareo

Replied November 2019

Thank you for your feedback. We apologize that you feel Kareo has not met your expectations. Success Coaches serve as your main point of contact upon sign up during your implementation, their role is to guide assistance through milestones and facilitate processes between different departments (enrollments, training, support, etc). Although training may be intensive, it is very important that it be in-depth due the nature of charting and billing. We are proud of the time we've invested in our software, and are confident that the solution will help overcome any hurdles you are currently facing. We are dedicated to your success as a practice and want nothing more than to address your specific concerns and work with you to ensure your practice becomes productive and thriving. We will work with your success coach and our support team to have someone reach out to you as soon as possible to discuss your needs. Best, Kareo

March 2020

Jeremy from Purpose Psychiatry

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Kareo EMR

Overall experience is remarkable. I would not go back to others.

Pros

Extremely user friendly, customizable, form and function agreeable and relevant to low-mid-or high volume settings. I have used many EMR products and Kareo by far out performs competition.

Cons

Occasionally has slow periods of operation but rare. Not really a big deal.

Reasons for Choosing Kareo Clinical EHR

Better performance, customization and reliability