About Kareo Clinical

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and m...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

315 Reviews of Kareo Clinical

Average User Ratings

Overall

4.04 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(144)

144

4 stars

(92)

92

3 stars

(35)

35

2 stars

(18)

18

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 315 results

February 2020

User Profile Picture

Cynthia from Cynthia McQuade LCSW LLC

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

#1 User-Friendly EHR Ever Used!

In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Pros

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Cons

I would like to be able to attach documents to the internal email system when communicating with patients.

Reasons for Choosing Kareo Clinical

no other products were considered.

Reasons for Switching to Kareo Clinical

Advanced MD was a nightmare. Glitchy service, frequently down & rarely worked, terrible customer service on the phone with RUDE people for hours and hours, no accountability. A COMPLETE NIGHTMARE!!!

September 2020

Bailey from Atlanta Pediatric Nutrition

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

User friendly

Pros

Very easy transition to this software. User friendly.

Cons

Would like to customize super bill more Need capability to have multiple participants in telemed visits And to resend link as needed.

Reasons for Choosing Kareo Clinical

Liked the interface better

Reasons for Switching to Kareo Clinical

When they started charging for PF I wanted to see what else was out there and Kareo was better product.

April 2021

Jessica from Balance Portland

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Kareo use as a single provider/physical therapist

Pros

This is an affordable option for someone just starting out and not making a ton of extra money for fancy software. Most of the documentation is straight forward. SALT notes and SALT superbills are great for me.

Cons

The calendar feature doesn't allow you to schedule anything other than a client, therefore it is not a calendar I can use exclusively for work since it is so limited. The billing and documentation portions are clunky on a Mac. I'm not sure why this isn't better integrated.

Reasons for Choosing Kareo Clinical

Price and features

Reasons for Switching to Kareo Clinical

Improved streamlining of documentation and visit tracking.

November 2019

Leann from Leann Silhan, MD PLLC

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2019

Disappointed

I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR.

Pros

Documenting the H&P and progress note is pretty straightforward and easy. The superbill completion is also easy and seems to function well.

Cons

Where to start... first, it seems that Kareo expects that you and your practice should conform to their clunky set up. after the initial sales call (their sales guy is great), you're expected to schedule weekly phone visits with Kareo's on boarding coordinator. She made a point to say how busy she is and need to schedule far in advance so that she can fit you into her schedule. Really? The coordinator can't actually do anything for you but tells you how to work through the system and what training to do next. I stopped doing these calls after it was clear anything I needed help with, she was not actually able to do anything, so I had to contact the ones who could actually help me. The training is like 100 hours. Any program that needs 100 hours/ 1000 sections of training, is not user friendly. There are many many other issues (ICD10 coding while trying to order labs which have to be completely reentered in addition to the chart, my systems biller getting locked out of the system repeatedly due to issues with the web platform interfacing with the desktop program, significant issues of setting up e-scribe -hours on the phone), but probably the worst is that the patient portal is essentially non existent. I won't go into the details but if you want a functional patient portal, chose a different EMR.

Response from Kareo

Replied November 2019

Thank you for your feedback. We apologize that you feel Kareo has not met your expectations. Success Coaches serve as your main point of contact upon sign up during your implementation, their role is to guide assistance through milestones and facilitate processes between different departments (enrollments, training, support, etc). Although training may be intensive, it is very important that it be in-depth due the nature of charting and billing. We are proud of the time we've invested in our software, and are confident that the solution will help overcome any hurdles you are currently facing. We are dedicated to your success as a practice and want nothing more than to address your specific concerns and work with you to ensure your practice becomes productive and thriving. We will work with your success coach and our support team to have someone reach out to you as soon as possible to discuss your needs. Best, Kareo

January 2021

Stephanie from Mirror 2 the Heart, PLLC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

3.0

Functionality

4.0

January 2021

Listen carefully!

Didn't get a chance to use Kareo because of the misrepresentation of information upon signing with the company. We thought we got a trial period in the first two months but later found out we got two months free contingent upon a one year contract. We never transferred data because we found out in the first month that to transfer our data would cost us $1200 or we could manually do it ourselves and they figured the first two months set up would give us time to prepare for this undertaking. When we decided that we didn't want to continue due to the ridiculous amount to transfer data they told us that we would have to pay a termination fee for getting out of the contract early. My challenge is this: why didn't your sell rep say this up front? Why didn't you do a recording for us to say we do understand this is a 1 year contract? or Why not give us something in writing to sign saying this is a 1 year contract." We didn't find this out until after we said we didn't want this program. They are sharks and they will come after you if you decide this. So I tell anyone who wants the fancy bells and whistles of Kareo please confirm if it is indeed a one year contract, how much is the migration of data and what is the termination clause? I was very disappointed in their level of professionalism in this case. They are still trying to charge us and get this...we never used their EHR. We never went live and they want us to pay the termination fee.

Pros

Interface is amazing! They also had video tutorials to help you learn about the system. You also would be assigned a success coach to assist during this time as well.

Cons

The fees to transfer data was too much. They expected us to pay at least $1200 to transfer the demographics.

Reasons for Choosing Kareo Clinical

The demo was amazing!

Reasons for Switching to Kareo Clinical

Because we were told that Kareo had features that CounSol didn't. CounSol is an outstanding model and I wouldn't have considered anything else if they had what we needed.