About Liquid EHR

LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools.

LiquidEHR provides users with features including a mailing list generator, audit trails, workflow systems, document management, compliance checks, integrated e-prescribing and configurable exam records. Tools specific to optometry include historical IOP charts, drawing tools, built-in eye charts, frames data integration and image management.

Clinicians also have access to electronic insurance filing tools, patient recalls, drug interactions and allergy interaction checks, problem lists, active medication lists, medication recommen...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

29 Reviews of Liquid EHR

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

February 2018

User Profile Picture

Hiten from Triangle Family Eye Care

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Very user friendly. They stay on top of upgrades.

Ease of use. Again scheduling patients is seemless. The doctor's exam is efficient as well due to their software.

Pros

I can train a new staff member in 1 day! Also very easy to check in and check out patients. The scheduler is also very nice and easy to use. All friendly folks to work with.

Cons

The reporting could be better. Especially if a doctor or practice would like to compare month to month or how many of a certain contact lens brand sold each month/year, etc....

January 2021

Thomas from T&D Optometry, LLC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent software and best support!

LiquidEHR has solved my small optometry practice very well. My previous EHR software crashed and that company went out of business. LiquidEHR miraculously was able to retrieve my patient data from the crashed program and allowed me to have access to the records again. This is was a life saver as I had over 3 years worth of records. I cannot say enough about how happy I am with LiquidEHR for the software and the excellent service support. I mean--[SENSITIVE CONTENT HIDDEN]--a support technician--even calls me sometimes just to ask if I need any thing with the software! Who does that in this day an age with support? That's is top-notch support that you cannot get anywhere else. As for [SENSITIVE CONTENT HIDDEN], he really knows LiquidEHR product and capability. His ability to tailor the software to my practice needs at a very affordable monthly fee, without requiring a contract, sold me on this product.

Pros

Best feature is the top-notch and available technical support. All EMR/EHRs have glitches and quirkiness that can be overcome with time with a learning curve. But LiquidEHR has very accessible technicians who are very available on the phone and via remote connection to help. I never once was put on a hold or got a machine for technical support! My technical expert is [SENSITIVE CONTENT HIDDEN] and he's very patient, knowledgeable and professional. They even provide support on Saturdays for emergency. Customizable software packaging was excellent! [SENSITIVE CONTENT HIDDEN], in the Sales Department, listened well to my needs of a small business and tailored the EHR program. He was not pushy and offered different solutions to what I need without paying for services or functions that I don't use. A lot other EHR software companies offer one-size fit all and you end up paying a huge monthly fee for many functions that you do not need or use. Even as my small optometry practice changed and I need to add more features such as more communication & recall with patients, migrating from the stand-alone LiquidEHR on my sole computer to a web/cloub-based EHR, and a more self-booking calendar, [SENSITIVE CONTENT HIDDEN] took time to explain the features and options available to me. Not only that, but he supports small businesses and gave me the most affordable total package that he could that tailors to my need. I am extremely happy with [SENSITIVE CONTENT HIDDEN] for going out of his way to make it affordable for me to stay in practice.

Cons

The software seems busy and overwhelming at first as it is very comprehensive with lots of features. However, you don't have to use them all. The tabs for sections can be a little confusing as when you click on one tab, it changes the order of the tabs, thus making it more time-consuming to go back to the original tab(s) that you were on.

Reasons for Choosing Liquid EHR

Best feature is the top-notch and available technical support. All EMR/EHRs have glitches and quirkiness that can be overcome with time with a learning curve. But LiquidEHR has very accessible technicians who are very available on the phone and via remote connection to help. I never once was put on a hold or got a machine for technical support! My technical expert is [SENSITIVE CONTENT HIDDEN] and he's very patient, knowledgeable and professional. They even provide support on Saturdays for emergency. Customizable software packaging was excellent! [SENSITIVE CONTENT HIDDEN], in the Sales Department, listened well to my needs of a small business and tailored the EHR program. He was not pushy and offered different solutions to what I need without paying for services or functions that I don't use. A lot other EHR software companies offer one-size fit all and you end up paying a huge monthly fee for many functions that you do not need or use. Even as my small optometry practice changed and I need to add more features such as more communication & recall with patients, migrating from the stand-alone LiquidEHR on my sole computer to a web/cloub-based EHR, and a more self-booking calendar, [SENSITIVE CONTENT HIDDEN] took time to explain the features and options available to me. Not only that, but he supports small businesses and gave me the most affordable total package that he could that tailors to my need. I am extremely happy with [SENSITIVE CONTENT HIDDEN] for going out of his way to make it affordable for me to stay in practice.

Reasons for Switching to Liquid EHR

My previous EHR software crashed and that company went out of business.

November 2017

David from David R McDaniel, OD PA

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2017

Smooth transition from paper to EHR

Easily find info. on patients and being able to generate quality reports to physicians .

Pros

Fast learning curve that lead to transitioning my 35+ year practice modality with relevative ease. Fast response time for tech. issues.

Cons

An easier way to input Rx'es....less pointing and clicking. Should be able to print from refraction tab. Highlighted major visual acuities( 20/40 should be bigger than 20/40-2) Larger range of values in cataract values( sometimes a cataract is in between a 2+ and a 3+.... ie. 2++.

Response from Liquid EHR

Replied December 2017

Dr. McDaniel, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

April 2019

Paula from InSight Eye Care, PLLC

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Liquid EHR is intuitive and easy to use.

I am able to use Liguid EHR without getting bogged down at the computer. I don't need the tech support often but when I do they are friendly and helpful. I prefer this EMR over other ones that I have used because it is easy to use, quick, intuitive and the printed exams are well done. The developers are open to suggestions and sometimes incorporate the recommendations.

Pros

It is intuitive and easy to use. It does not print fields that does not contain information so when you print the exam it is two to three pages long, easy to read and succinct. The scanned documents feature makes it easy and quick to read the documents and scanned images and it is not difficult. There are drawings for anterior segment and posterior segment. It is fast to make spectacle, contact and pharmaceutical Rxs. It is also easy to edit the drop down lists. It saves the data quickly and you can navigate throughout the program/pages quickly. It coordinates well with APEX EDI for submitting insurance claims.

Cons

The builder for the visual fields, OCT, photography is cumbersome and does not print. I record that information in the notes section instead. I wish I could cut and paste in the Plan section. It does not have letter writing capability yet but I hear that the developers are releasing it soon.

December 2019

Debra from DT Vision Care, L.L.C.

Company Size: 1 employee

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great support

Overall, I highly reccomend this product. It is a good value and fantastic to work with.

Pros

I have used it for over 5 years and in all that time I have had efficient and courteous help when I have had questions or needed updates. The program fits my need for EHR at a a good value. I recently had a major problem with my server failing and difficulty accessing my data. Support worked to help me get restored with very little down time.

Cons

Not a big fan of how the account part works but that is more of a me issue than theirs

Reasons for Choosing Liquid EHR

more affordable and easier to use