ManagementPlus (Eye Care Leaders) Software

4.49 / 5 (69)

About ManagementPlus (Eye Care Leaders)


ManagementPlus is a practice management solution built for ophthalmologists and optometrists. Key features include fully customizable electronic health records (EHR), practice management, ASC forms and inventory, optical sales and inventory, revenue cycle services, practice building and reputation management, business analytics and capital funding.

All features are available in one integrated platform, so users can access and analyze their data in one unified space.

Customizable EHR forms are designed to follow existing workflows. The revenue cycle management services feature handles all billing from eligibility to collections. The ManagementPlus reporting tool provides users with the ability to report on most fields in the system, while the practice management system provides a choice of two scheduling modules.

Users have the option of choosing either cloud-based or on-premise deployment. This system can be accessed on various models of desktops and mobile devices.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000

69 Reviews of ManagementPlus (Eye Care Leaders)

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(40)

4 stars

(22)

3 stars

(4)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 69 reviews

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April 2018

Selene from Kelly Eye Center

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

April 2018

Inexpensive PM system, but you get what you pay for.

Pros

The system is relatively inexpensive, and there are many ways to customize the program to your particular needs. Fairly intuitive, and easy to teach others how to use.

Cons

Too simplistic (for instance, lacks email or messaging within software, so we're unable to communicate in a HIPAA-compliant manner). Ability to run detailed reports is disappointing, as you can't combine different "sections" of the system, such as patient demographics and EHR visits. Requests for help are sometimes answered in minutes, or not at all, requiring multiple attempts to get a resolution. In the end, if you don't have high expectations, and aren't looking for cutting-edge technology, M+ might suit your needs.

February 2018

Matthew from Pacific Vision Medical Center

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great product. Always evolving for the better. Excellent, responsive customer service.

It's our lifeline. We'd be lost without it.

Pros

they have an annual Users Group meeting that is invaluable (and fun). The EHR visit design tool is intuitive and powerful. You get to know each real human working their tech support. They are all helpful and knowledgeable. I don't know the actual number but I would bet the average job retention to be in the 6-10 year range.

Cons

Any large and complex software can develop bugs. As many practices have customized the product to their own needs those bugs can manifest themselves in different ways. this can make it frustrating for the end user as well as the development team. However, they are relentless in the pursuit of perfection

October 2016

Bethany from George Yaplee Medical Center

Company Size: 11-50 employees


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

October 2016

Minimal support after contract signed

1st of all we want with this software due tot capability to integrate directly to what seemed like a quality EHR system. The billing features would only be further enhanced once we could implement EHR down the road, however we purchased this program to use only for billing initially. We were sold on the "lcustomer service calls answered live 98% of the time". The reality was about the exact opposite. We can call numerous times in a day, either going straight to voicemail, or holding for 20 minutes then a voicemail and never recieve a call back & rarely within the same day, so we just keep calling. Further, our issues never seem to be a high priority to them, even when they feel URGENT to us. The week we implemented our contract, we were assigned a trainer, and received emails stating she was out of the office for the next 3 weeks with limited phone and email access. Nice start, huh!? & they had new phone sysytem so we also couldn't get customer service to answer the phone. We called our sales rep, and he was out to. We called and emailed other trainers, similar replies, out for weeks. Bottom line, M-plus took on to much, to soon and was not & &/ still not prepared, staffed & capable of servicing and training new customers. We have been with them now for going on 10 months with severe program issues due to lack of training and information. We schedule a training and they want to reschedule. They want to do everything on a recorded webinar when we need direct training & specific directions. There are significant shortcomings we are still coming across. Granted they have customers of 16 years who are happy but right now they are not capable of helping new customers. They are not personable & don't make their customers feel like their business really matters. In attending a recent users group meeting, there was nothing of special note to make us feel warm & fuzzy about being a part of their program. After all the problems we have had, even the CEO said "let me know if you need anything" but didn't really respond much when I indicated they completely missed many sales opportunities by not taking care of us from day one! (As it had been our intention to go EHR by year end)

Pros

No up front cost, you pay monthly for the program. You can create about any report, once you learn to think like their program. Billing, EHR & Optical & batch eligibility. You don't pay extra for customer support

Cons

You can't get live customer support as they promise. You do ALL the set up on your own (something other/older customers told me they didn't have to do, but apparently now new customers, or at least we did) The used a excel of patients & insurances & uploaded the bare basics. All the set up of insurances and clearing houses even the specifics of many of the loop and segments have fallen upon us to know & work through... again a very difficult, painful & unncessary process. Even when we are told how/what to enter, it has been inconsistent & had to be changed multiple times & as of this week, a program change now renders it ALL to be reprogrammed yet again... not by them, but now I have to go back to every single insurance & make changes to avoid denials...

April 2018

Kathy from EREA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Extremely easy to use. Very user Friendly.

EASE of use. Training quick and easy.

Pros

Customizable for EHR and very user friendly. Have worked with this program since 2003 and would not change our system. They are always making upgrade to make the system better. Developers listen to the users to add functions on the system.

Cons

The changes to the ownership has been tough. This was like a family in the support that we have used and got to know. Now they are becoming more corporate. This is a great group why change something that has been so good for so long.

February 2017

Kathy from EREA

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2017

Love this system

Great system for ophthalmologist!! Love the Practice management system and all the integrations for EHR, E-prescribing, claims, statements, payments, etc.

Pros

Easy to navigate the systems and everything on the patient are in one place, not 3 places!

Cons

The customer service staff is a little slow at getting back to the client. They need to have more experience in the CS staff. They did have this but changes in their staff have made it rough on complex issues.

October 2016

Shelley from Ophthalmology Associates

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2016

Long time client, but don't feel like one

We have been a client of M+ for 14 yrs starting with PM. Added on EHR in 2011 and have recommended it to several practices that have signed on since. Even before the purchase of M+ by Eli Global, we have felt we don't always receive great customer service or support. If we complain loudly enough, we sometimes get partial results. In other words, the client must always ask for improvements, updates in versions, etc. M+ does not reach out to us, ever, to see how we are doing, if we are up to date, if we know about new features, etc. When I asked for an enhancement request to the tome clock over a year ago, I was told that unless a majority of clients asked for the same enhancement, it wouldn't be approved! That's the response to a long time client. Wonder if new clients get better service?

Pros

Ophthalmology specific, assistance with compliance, education at user group meeting yearly if you attend.

Cons

Very difficult to reach tech support by phone. Also, everything costs more money, even added ICD 10 codes required by government.

March 2017

Kathy from EREA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2017

Great product!

We have been on this system since 2000. Each year the company is working to make the software easier to use and more useful. They strive to meet excellence in their product. Well worth the investment.

Pros

Ease of use and different uses for all the integration pieces.

Cons

Update can sometimes be tricky.

October 2015

Alisha from Southern Eye Center


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2015

Management Plus

Pros

They are always willing to help with answering questions. They are quick to respond to emails.

Cons

It takes a while for the company to address enhancement suggestions and then the suggestions may not get changed. Also they don't inform you that the enhancement was not approved.

October 2016

Heather from Northeast Ophthalmology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

User conference

Learned so much at the user conference regarding the features, options, and customization to meet your office/practices specific needs and preferences. So many resources and support available to help make it work for you.

Pros

Flexibility, customization

Cons

Lots to learn, which takes time, but worth the time.

March 2014

Katrina from Heath Billing


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

March 2014

Management Plus - The right choice!

Pros

Management Plus is a fully-customizable EHR system. Most companies do not let the individual office make changes to their EHR. They have one EHR system for all users. Management Plus allows their users to customize the EHR to fit the users' individual offices. Their customer service is excellent and located in the United States. They also have Practice Management, Electronic Health Records, Electronic Prescribing, Patient Portal, and an Optical Module. You don't have to go to other software companies to purchase these items.

Cons

It would be great if they had a manual for using their product. It's not that I dislike that they don't have one, but it would be nice to be able to see what all the product will do for you as you have time to look through a manual.

March 2014

Katrina from Heath Billing