Nextech Software


For more than 20 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and physicians, and is used by approximately 7,000 providers and 50,000 office staff worldwide.

The web-based, multi-platform system has a native mobile app where physicians can check appointments, view patient profiles, and access all EMR information from anywhere. The iPad app is built to recreate the feel of a paper charting system, integrating patient photos for personalization, and allowing physicians to draw directly on photos and images. Doctors can flip through patient documents as if they’re paper, view lab results and make to-do lists from the app's dashboard view.

As a modular system, Nextech is adaptable to a practice's individual needs. Additionally, the system is pre-configured with customizable forms and specialty-specific content. There's an optional patient portal available so patients can update their information from anywhere, whenever it’s most convenient for them.

122 Reviews of Nextech

Overall rating

3.93 / 5 stars

Filters:

Showing 1 - 20 of 122 reviews

March 2016

Colleen from Mazin Dhafir, MD


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

March 2016

Nextech Dermatology Software is VERY adaptable!!

Pros

With Nextech software I can make changes any time I want. I will be honest as a Nurse Practitioner who wasn't all the computer savvy, it took me awhile to learn it, but the younger personnel at Nextech were able to walk me through the process. The possibilities with this system are endless. That being said, you do have to program it to fit your needs. At first, I complained about that, but then I realized I had to make it work for our own individual practice. The staff at Nextech helped me get through ALL the Meaningful Use stages and I am very grateful to the staff at Nextech for all their great support.

Cons

You have to make up your own stampers which is time consuming. I wish Nextech would give new dermatologists who buy the software the basic stampers they might need to start their practice right away. There are so many dermatologists that are using this software that they could just work with them and get a general consensus on what are the most common stampers needed.
If the new dermatologists didn't like the way something was written, its very easy to make changes or edits. There are also four other areas called assessment, medication, procedure, and a line for discussion or education. Even those areas could be preprogrammed to the most common statements. This would help the new dermatologists get started.

December 2017

Ann from Grafton Dermatology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Our office has been using Nextech Practice Management for 7 years. Customer service is excellent.

The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for

Pros


Very user friendly. The customer service is excellent. They offer a number of financial reports.
The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices.
Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out.
Totally love the PM part of Nextech

Cons

I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long.

Response from NexTech Systems of NexTech EMR & PM

Replied December 2017

Thank you so much for your detailed feedback. Nextech has worked over 20 years to develop and hone our PM system to provide you with the experience you described below. Regarding the EMR, we encourage you to contact your Account Manager about how Nextech can assist your practice with streamlining its medical notes. With thousands of providers using our system and a fully customizable EMR, we¿re certain we can reduce that frustration once we better understand your unique needs.

November 2016

Hannah from Private Eye Clinic

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2016

Nextech

Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need.

Pros

As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation.

Cons

Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc.

September 2015

Sydney from Clarkston Dermatology


Ease-of-use

5 of 5

Functionality

5 of 5

September 2015

NexTech is easy to use and navigate!!!

Pros

I really like NexTech software for a few reasons. Being the only full time coder at a busy dermatology office I sometimes will code multiple dates of service on one date. If a claim is sent with the wrong date it will be rejected by the insurance company. NexTech will stop your claim before you can send it and ask if you're sure you want to bill on a date that the patient wasn't here. This saves time, money and headaches for not only coders, but billers. I also really like that NexTech will give you a pop up when patients are in post operative periods, so you don't forget your modifier!!

Cons

I can't find much I dislike about this product without it coinciding with user error. The Hide zero balance bills over 3 months old check box is extremely helpful when you're searching for unapplied payments. I do wish the button would reset when moving from one patient to another because there are times when I am wracking my brain trying to figure out why a certain patient has no claims sent, then I realize the button is still checked. But this is most often due to user error, not the product itself.

September 2015

Brianna from Clarkston Dermatology


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

A positive change in the world of EMRs

Pros

We were previously using another system and were finding it very difficult for our staff to complete their documentation efficiently and within a reasonable time frame. Our Clinical Records were looking disorderly and incomplete. Since the switch to Nextech we immediately noticed our charts were complete (even including meaningful use). The program was easy to adapt to and easy to navigate. The ease of use and the thoroughness of the clinical notes are what I like best about the program.

Cons

My least favorite part about Nextech is the reports. I often have trouble finding numbers on how many patients with a certain diagnosis or it will say there are no patients and I know there are patients in the category I am selecting.

April 2018

Lisa from Connecticut Glaucoma Associates, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Amazing technology support staff!!

Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Pros

Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

Cons

So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

October 2018

Cecilia from Cecilia Franco-Webb, MD, PC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Nextech for Plastic Surgery Practice

If there is ever a programming issue, I can contact Nextech support and they are great about solving any problem!

Pros

I like the ease at which I am able to produce plastic surgery quotes that I have already customized.
In addition, all of my surgical procedures and consents are customized so that it is quick and easy to compile and print them.
Printing medications from an customized medication quick list adds to the value of this program.
Nextech makes managing my practice manageable!

Cons

There are so many functions available on this program, I am certain that I have not taken advantage of all of them.

November 2018

Tammy from Medical Management Consulting

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Nextech Scheduling System

I find this system a little more cumbersome to navigate than some and a little easier than others. On the fence with this one. The separation of the different modules by function make this an expensive system. The watered down version is too expensive for the parts that you do get and to me don't make it worth the investment.

Pros

The scheduling system is fairly easy to use and navigate. Entering patient information in to the scheduler is fairly easy.

Cons

I would like more customization with the information fields that suit our practice and needs. The flow of the information on the screen isn't as fluid as it should be in order to have speed with entering data.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best Software for Dermatology

Pros

Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.

Cons

Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.

April 2018

Judy from Nava Health & Vitality

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

Pros

We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

Cons

Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day.
The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

January 2018

Anna from OPSC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Expensive fees to keep software service and updates yearly.

Basic scheduling needs and some reporting.

Pros

Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple.

Cons

One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder.
Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off.

September 2018

Tracie from Wallis Dermatology Associates, PLLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Super Easy System to Learn

I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Pros

It has been a fairly easy system for all staff members to learn

Cons

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

October 2015

Tina from Michael Meininger, M.D., P.C.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

NexTech Review

Pros

There are too many to list but my top three reasons are:

1. I like how it is specific to our specialty of plastic and reconstructive surgery and that there is more way than one to get the same task accomplished.
2. Their customer service, from technical questions to administrative questions. Anytime I have reached out to our Account Rep., she has responded within 15 minutes.
3. Last but not least "Edge". Can't wait to sign up for next year's, just trying to find time to register. If you didn't go to their first conference last year, you should make a point to go or have someone from your office attend. Very informative, interactive and entertaining as well.

Cons

There is nothing at this time that I do not like about this product.

December 2018

Cassandra from Batra dermatology

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Interesting

Pros

-create your own EMR notes
- most of the billing features are easy to use
-most features are easy to use
- good reports feature

Cons

-when there is an update they take away features. We were told no features would be taken away but every update features we use are taken away. One feature we used on a regularly was taken away and we had to pay for it to be put back. That does not make sense. We pay a lot of money every year to have the software.

February 2019

Tisha from Tri-Cities Skin & Cancer

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Nextech offers just about everything you could need for your specialty.

I love learning new aspects of Nextech. There is always something new to learn that helps with your day to day work.

Pros

The customization and the ease of use. .

Cons

The reports are sometimes a little complicated to figure out how to run.
It would be nice if their was an option to distribute payments to all line items with one click, rather than dragging to individual line items.

January 2018

Kevin from corposalud

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Ideal for the current specialist doctor

Pros

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Cons

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

March 2018

Meredith from Clarkston Dermatology

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Easiest medical practice management software to use!

Nextech is the easiest software to train someone to use!

Pros

Navigating between modules (financial, admin, emr) is simple. Payments are easy to batch and process. Billing follow function makes tracking claims/collections easy.

Cons

Reports could be easier to manipulate. Nextech partners with Trizetto clearinghouse so some functionality (ex: batching eligibility inquiries) is limited if you use a different clearinghouse.

August 2015

Christina from Clarkston Dermatology


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2015

Nextech works well with fast pace dermatology practices

Pros

We switched from another very large and expensive EMR/PM system. The old software company limited the flow of the practice, and quite frankly just slowed us down. We switched 5 years ago to Nextech and never looked back. The system is very robust and has a lot more functionality for our cosmetic, Mohs and dermatology practice.

Cons

I feel as though they're experiencing growing pains. Waiting on hold for one of there support team members is not fun at times. However, today I called and someone answered my call right away! :)Still better then our old EMR/PM system, where we had to call and log a support ticket and wait hours/days for someone to get back to us.

August 2017

Shervin from The Naderi Center for Cosmetic Surgery Skin Care, PLLC

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2017

Nickel and dimed for everything with long delays in support. No Thanks. Switching after 10 years of head aches with Nextech.

I regretted buying this after the first year. Stuck with them for ten years due to the huge expenditure up front and then year after year threw more good money after bad. Ten years later I am finally leaving them.

Pros

Turn key.

Honestly can't think of any pros. Ten years ago the pros were that it was advertised as the most comprehensive and complete EMR/PMS geared towards plastic surgeons. But now there are so many other options at a fraction of the cost. So the pros back then and the edge has been lost and over shadowed by the long list of cons

Cons

-expensive
-nickel and dime business model where they charge you for every single thing! They sell you an ultra pricey software and when things dont work, instead of fixing it they tell you that you need to pay for more things! I bought every module they had and have been paying an arm and a leg for support but they manage to fragment features into more modules which they try to sell. The money bleeding never stops with this company
-outrageous phone wait times for support. Routinely 30-40 minute wait times.
-company getting worse year after year not better

October 2017

robyn from boston center for facial rejuvenation

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2017

best in the business

i have been using this software for over 14 yrs very happy overall.

Pros

felt it was easy to learn, ease of use

webinars,
at the meeting we got the help we needed and will resolve our technical problems

Cons

customer service wait times
it had been worse the last year,

otherwise we are very very happy with the software .