OpenEMR Software

3.75 / 5 (16)

About OpenEMR


OpenEMR is a cloud-based solution providing electronic medical records (EMR), medical billing and patient scheduling. 

The EMR functionality offers customizable forms, patient reports based on demographics, notetaking capabilities and digital document management. Voice recognition capability is available for practices using a Windows operating system.

OpenEMR's billing capabilities support both electronic medical billing and traditional paper claims and offer a claim management interface.

The software's scheduling system helps users find available appointment times, sort appointments into different categories, track repeating appointments and manage appointment restrictions based on their type.

All calendar functions are also available on OpenEMR's mobile app, enabling physicians and office staff to keep track of appointments from anywhere on their smartphone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of OpenEMR

Average User Ratings

Overall

3.75 / 5 stars

Ease-of-use

3.5

Value for money

4.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(8)

4 stars

(2)

3 stars

(2)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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December 2018

Ralf from Lukner Medical Clinic, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2018

A very powerful system but some assembly is required

We are a relatively new solo Internal Medicine practice with less than 1000 active charts. We replaced NextGen's Office EMR system with this EMR. The migration from the old commercial system was painful, labor-intensive, and time-consuming because we did not have direct read access to the NextGen Office database (proprietary commercial database, which ironically was also on AWS just like our new system but we did not have system administrator or backup access). Everything had to be converted to PDF's. We chose the AWS Hosted Standard version, and we were immediately surprised how much faster and more reliable the hosted OpenEMR system was than our previous commercial system or other cumbersome and extremely unreliable and slow systems we have been forced to use at other clinics and hospitals. Staff required minimal training to use the system and historical records and patient documents can be very quickly uploaded to this system up to about 10 MB in size without changing any of the default configuration on the AWS system (there is probably a timeout setting). We use another database from larger attachments archival. The developers and super-users of this system provide expert support to upgrade issues and critical problems. With minor issues, you are more or less on your own if you want an immediate fix (hire a consultant or figure it out yourself). OpenEMR is being actively developed and new features and improvements are constantly being added.

Pros

* Extremely low cost of ownership.
* Clean, easy to understand user interface and workflow.
* Many functions can be enabled to add features or disabled to simplify the system with a massive but well-organized settings menu.
* Very fast user interface and database when run on appropriate hardware.
* Can be run on extremely fast and scalable Amazon Web Services (AWS) as a hosted system.
* With AWS or another suitably designed and implemented system, you get ultra-reliable and near 100% uptime (100% except for scheduled database or software upgrades).
* With AWS or another suitably designed and implemented system, you get the very best database management tools (such reliable backup and restore functions). You can also potentially access the database with other custom-written software.
* Can be integrated with essentially any other system but often requires developing custom interfaces.
* Infinitely customizable.
* "Free" support from the developers and other power users instead of well-meaning but incompetent technical support staff who waste precious time to identify what the problem is, attempt to mark incidents are repaired when they actually aren't.
* You never have to worry about a 3rd party software vendor holding your patient charts "hostage" as they raise prices or force you to use a crippled system that is not performing well. You have 100% control of your patient data instead of giving the keys to a profit-oriented entity that couldn't care less about your clinic.

Cons

* Requires either strong inhouse IT staff, staff with significant computer system skills and experience to install and maintain or hiring of an outside consultant.
* The billing system is rudimentary, and we do not use it except to record the patient's insurance information. We enter our coding into our progress notes and then send them to our in-house billing staff.
* The electronic prescribing system either requires cumbersome or expensive 3rd party integration or use of a separate system. I attempted one of the 3rd-party e-prescribing integrations, which is free ... except that I could not get it to work. It also turned out not to be true e-prescribing (uses faxes). Instead, we use stand-alone web-based MDTOOLBOX, which is reasonably priced, extremely powerful, efficient, reliable, and fast. It has an amazing feature that allows the physician to be prompted for expiring prescriptions, which can then be renewed -- saving countless hours dealing with certain faxed refill requests. The system also handles electronic refill requests seamlessly. In our progress notes, we indicate the medications are reviewed and reconciled in MDTOOLBOX. We also tried Allscripts' stand-alone web-based ePrescribe (now Veradigm ePrescribe), which is a decent system, but a little more expensive and more cumbersome/inefficient to set up and work with on a day-to-day basis compared to MDTOOLBOX.
* "Free" support from the developers and other power users who are quite busy so somewhat limit

June 2017

David from David R. Hantke, M.D., Inc.

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

June 2017

Excellent product. Should have done this years ago.

I like to be self-sufficient. I have used OpenEMR for over two years and find that it suits my needs perfectly. That having been said, I am a specialist and have had to develop many of my own forms and other customizations before the product was directly useful to me. I have tended to view that more as a hobby than an impediment but for those who are not so inclined it appears that there are vendors about who would be happy to do this work for you, presumably for a price. Alternatively, the help forums are active and helpful, although one must know how to define and ask the question before the answer will be of benefit.

Pros

The price is wonderful! The product works, although not necessarily right out of the box if you have special needs. Flexibility is great. Freedom from support costs is gratifying (although it does require one to become proficient to the desired level if you wish to avoid all support costs). Fancy equipment not required. Works on multiple platforms.

Cons

There is a learning curve, especially if customizations are in order. My suspicion is that this would be relatively quick for primary care practices. Specialists might require additional customization that will either need to be done in-house or contracted out. This is not as much a con as simply a fact. I'd much rather have an open source product that I can customize myself than a proprietary one-size-fits-all product for which I can't access the code and have to keep running back to the mother company every time I want to make a minor (or major) change.

August 2018

Rodney from Practice

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Fully functional open-source EMR

Pros

Many people commented that the PROs is that it is free. I agree but only second to the fact that it is very customizable beyond most EMRs on the market. Some knowledge of set up and maintenance is necessary but I find our customer service rep and his crew to be very responsive and knowledgeable.

Cons

Only real con is the need for either knowledge or IT support. As mentioned above, working with a team of openEMR experts makes this part much easier.

June 2017

Seth from Regenerative Medical Group

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Great Cloud Based System with Great Support Staff

Pros

Great product and easy to use. Cloud based. Loved the support staff. Enjoyed the customization. Enjoyed the billing team.

January 2018

Rosemary from Isk institute

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

OPEN EMR

Pros

THIS OPEN EMR SYSTEM IS GREAT! WE CAN SEE THE PATIENTS MEDICAL HISTORY AT A GLANCE AND IT IS A USER FRIENDLY SOFTWARE!

Cons

I DO NOT HAVE MUCH TO SAY ON A NEGATIVE NOTE... THE SYSTEM DID FREEZE UP ONCE IN A WHILE BUT AS FAR AS ANYTHING ELSE, IT WORKED GREAT!

June 2017

Crissa from RMG

Company Size: 2-10 employees


Ease-of-use

5.0

Functionality

4.0

June 2017

EMR Review

Pros

The program is easy to use and navigate. Check in of patients is quick and easy to do. Easy to document notes.

Cons

There are some issues when trying to verify insurance which can delay a patient's check in. Overall, easily resolved.

December 2018

Eric from Remapping minds

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2018

New to openemr

This application gives me more control of the emr system, since the information is stored on my server any database issues i can work through

Pros

The flexibility of the software, it enables you you to tailor to your needs

Cons

Currently i cannot say i like anything least about the software. I believe it takes time to learn the software. The more you use it the easier it becomes

May 2018

Kevin from UCLA

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

OpenEMR

Pros

The concept of an open source electronic health records brings a world of opportunities to this company and if they continue executing they may able to chip away at the available market share.

Cons

this product could use a considerable investment in cybersecurity and has considerable competition from other cloud providers such as athenahealth.

May 2016

Seth from Regenerative Medical Group


Ease-of-use

3.0

Functionality

3.0

May 2016

Decent product

Pros

Charting and customer support. Able to tailor templates to needs.

Cons

A/R assistance, timeliness of postings, timeliness of submitting claims.

May 2018

Jake from USBChiro

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

2.0

May 2018

You need patience and computing skills

Overall, it can do a lot and has a high amount customization potential. It's in the best price range. It takes a lot of time and know-how to get it to work... in the end it just wasn't for me.

Pros

Well the biggest pro is it's free, which is why spent extra nights and weekends trying to set it up and make it work. It is very vast and has the potential to do just about anything.

Cons

It is geared more towards a standard medical model and not alternative options. Customer support isn't that great but you can pay for a better one. I felt as if I needed an IT/computer background in order understand and get the most out of it. I was using the latest which I think was a downgrade from an older version a colleague of mine has.

September 2016

Sergey from SCS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support