Software Advice helps practices find the best patient check-in kiosk software to automate the queueing process and reduce administrative paperwork. How does it work?

Patient Check-In Kiosk Software


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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling... Read More
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling... Read More
 
 
AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
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AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
 
 
Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read More
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Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read More
 
 
NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more. NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying... Read More
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NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more. NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying... Read More
 
 
In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read More
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In 1985, a chiropractor and software developer teamed up to create ECLIPSE, an ONC certified Complete EHR now used by thousands of providers nationwide. Designed for single practitioners, ECLIPSE is routinely used by multi-disciplinary... Read More

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Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More
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Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More
 
 
Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise... Read More
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Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise... Read More
 
 
AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and... Read More
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AllegianceMD is a cloud-based medical software system that is designed to serve the needs of small and midsize practices, as well as ambulatory surgery centers. The solution includes practice management functionality for billing and... Read More
 
 
InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product... Read More
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InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product... Read More
 
 
ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex... Read More
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ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex... Read More

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Psychiatry-Cloud by WRS Health is a cloud-based integrated electronic health records (EHR) solution that offers integrated practice management, billing services, and marketing services for psychiatrists, therapists, social workers,... Read More
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Psychiatry-Cloud by WRS Health is a cloud-based integrated electronic health records (EHR) solution that offers integrated practice management, billing services, and marketing services for psychiatrists, therapists, social workers,... Read More
 
 
RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. These three solutions are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
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RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. These three solutions are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
 
 
PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
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PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
 
 
TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more. The... Read More
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TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more. The... Read More
 
 
With cloud mobility, the Medics EHR is an electronic health records (EHR) solution that brings clinical charting to practices and groups in many types of setting and specialty, including Behavioral Health, Addiction Disorders and Radiology.... Read More
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With cloud mobility, the Medics EHR is an electronic health records (EHR) solution that brings clinical charting to practices and groups in many types of setting and specialty, including Behavioral Health, Addiction Disorders and Radiology.... Read More

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ClinicSource is a cloud-based practice management solution that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Therapy Practice Management’s scheduler includes billing and electronic medical... Read More
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ClinicSource is a cloud-based practice management solution that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Therapy Practice Management’s scheduler includes billing and electronic medical... Read More
 
 
LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools. LiquidEHR provides users with features... Read More
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LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools. LiquidEHR provides users with features... Read More
 
 
patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either... Read More
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patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either... Read More
 
 
Modernizing Medicine offers a specialty-specific EHR system and healthcare IT suite that includes practice management, analytics, revenue cycle management, patient kiosk and patient portal, plus telehealth and pathology (for dermatology... Read More
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Modernizing Medicine offers a specialty-specific EHR system and healthcare IT suite that includes practice management, analytics, revenue cycle management, patient kiosk and patient portal, plus telehealth and pathology (for dermatology... Read More
 
 
AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s... Read More
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AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s... Read More
 

Buyer's Guide

by Lisa Hedges,
Content Analyst
Last Updated: November 1, 2018


What's the first thing you want patients do when they walk into your office? This isn't a multiple choice question because there really is only one answer: You want them to go to the receptionist window and sign in, right? How else are you supposed to know they've arrived? Not to mention, you may have a lot of information to collect from them if they're new patients or haven't been in recently for a visit.

Patient check-in is the starting point for every exam you perform. It is the exact moment your patient interaction begins. Making sure it goes right can mean the difference between staying on schedule and falling behind before you even begin. It's also your opportunity to make a good first impression on many patients. You could show them a scribbled-on sign-in clipboard tied to your counter, or you could show them this:

patient check-in kiosks by Olea

Check-in kiosks (Source: Olea)

Patient registration kiosks are becoming more and more popular as a replacement for handwritten sign-in sheets, but that's not all they do. In this buyer's guide, we'll go over what exactly these check-in kiosks are and what they can do for you. Here's what we'll cover:

What Are Patient Check-In Kiosks?
Common Features of Check-In Kiosks
Top Benefits of Check-In Kiosks
Cost of Check-In Kiosk Hardware and Software

What Are Patient Check-In Kiosks?

Patient registration kiosks are made up of two major components: hardware and software.

The hardware comes in the form of interactive, self-service terminals where patients can take care of specific tasks such as checking in, completing insurance forms and providing medical history information. They can be freestanding, wall-mounted or countertop modules as well as tablets, or other mobile devices.

These terminals are often customized to accommodate specific needs. For example, you could opt for keypads or touchscreens, card scanners or chip readers or signature or fingerprint pads, all depending on what kind of information you want to collect during your check-in process.

The software serves to power these physical devices by integrating information from other sources, such as electronic medical records (EMR), to streamline the check-in process. Like hardware, kiosk software can be tailored to meet a wide variety of needs, including scheduling, billing, wayfinding and data gathering. Check-in kiosks can help you reduce, organize and simplify record keeping.

It's important to note that the vendor landscape for patient check-in kiosks is varied: some exclusively provide hardware, others are focused on software and there are those that offer both hardware and software in a single integrated unit. Those exclusive vendors may offer integrations for their counterparts, or they may not. Your best bet will be to rely on vendor representatives to help inform your research on combining hardware and software. Still, this tends to make price calculations a little more complex. We'll get into that a little later, but first, let's talk about what functions to look for in your check-in kiosks.

Common Features of Check-In Kiosks

When considering all of the features available to you in kiosk hardware or software, it's important to remember that most vendors allow you to customize your equipment according to your needs. It's a great way to make sure you're getting exactly what you want without paying extra for features you have no use for. That said, here are some of the most widely-adopted functions of patient check-in kiosks:

Check-in Enables patients to enter their names to alert you of their presence. These systems also automatically queue patients according to scheduled appointments and times of arrival to help manage your time.
Records Provides patients with access to medical history forms so they can either fill them out for the first time or update them. Some kiosks can also link to your existing EMR software to pull records when patients check in and have them ready to access.
Photos Take patient headshots for more robust identification and file keeping.
Reason for visit confirmation Patients can write in their reason for visiting or select it from a preset, often customized list.
Billing Card or chip readers can accept payments from patients.
Printing Includes both standard size or receipt printers. Most commonly paired with kiosks that include billing functionality.
Image scanning Allows patients to scan any documents you want to keep on file, such as identification or insurance information.
Wayfinding Offers a map of your facilities to help patients get their bearings.
Patient surveys Provides patient satisfaction surveys or other questionnaires.
Check-out Manages appointment wrap-up tasks, such as payments and next appointment scheduling, as well.

Top Benefits of Check-In Kiosks

Did you know that doctors spend more than two-thirds of their time on paperwork? Trouble with physical files and medical records is the number one reason EMRs are becoming not just the norm, but the requirement. It stands to reason, then, that automating your information collection processes will make record keeping all the more reliable. That's certainly not the only benefit, though. Check-in kiosks provide the following advantages:

  • They reduce workloads for front desk attendants. Rather than being in charge of managing all the patients lining up to check in, your receptionists will be freed up to focus on other tasks.
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  • Enable more robust information gathering. By giving patients the time and opportunity to fill out medical record forms, you'll be able to obtain more thorough answers and a complete picture of your patients' medical histories.
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  • Shorten wait times for your patients. By automatically queueing your patients and speeding up the paperwork process, kiosks can increase efficiency.
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  • Make a great impression. These days, technology has become an integral part of society, and you have an opportunity to tap into that while allowing your patients to take more ownership of their medical records.

These are some of the general advantages of check-in kiosks, but your practice may enjoy additional benefits depending on the specific setup you opt to implement. Before you start your research, make a list of the bottlenecks or issues you'd like to address within your own waiting room, and then look for kiosk solutions that fix those problems.

Cost of Check-In Kiosk Hardware and Software

Now that we've talked about all the great things check-in kiosks can do for you, let's address the cost of this handy tech. You already know that hardware and software are often sold by separate vendors, but it's useful to have a price range in mind for both.

Hardware: Depending on the model you choose and the different components you opt to include, you might spend anywhere from $5,000 to $10,000 on a single, software-agnostic unit.

Software: It's difficult to pin down a range for software due to the sheer number of options available for customization. Additionally, some vendors offer perpetual license software that requires a one-time payment, while others house their software on the cloud and require monthly or yearly payments. For the former, you may be looking at anywhere from $1,000 for very basic software to $100,000 for all the bells and whistles. Subscription software runs anywhere from $50 to $500 a month, depending on factors such as the number of kiosk locations, software tier and features you select.

As you can probably tell from those price ranges, your budget will be defined by your practice's particular needs. While that might not seem ideal, the bright side is you have much more control over how much you spend, and you can enjoy the freedom to cherry-pick which features you want to use and pay for on your own terms.

If you're interested speaking to someone with experience in medical software, you can start your research with a 15-minute consultation with our advisors by calling (844) 687-6771. After answering a few questions about your practice, our team will provide a tailored list of vendors that meet your requirements.

 

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