Finding software can be overwhelming. Software Advice has helped thousands of clinicians choose the right patient portal software so they can process bill payments and share medical records.

Showing 1-20 of 374 products

AdvancedMD

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records,... Read more

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Recent recommendations: 388 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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athenahealth

athenahealth, recently named 2020 Best in KLAS: Small Practice Ambulatory EMR/PM, athenaClinicals, for 10 or fewer physicians, and Ambulatory RCM Services, athenaCollector, is providing cloud-based services for electronic health records... Read more

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Recent recommendations: 329 recommendations

Platforms: MacWin
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Kareo Billing

Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read more

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Recent recommendations: 247 recommendations

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PrognoCIS by Bizmatics

PrognoCIS EHR and PrognoCIS Telemedicine have earned a reputation for fast, flexible individual provider workflow. The software package offers a full suite of highly desirable features and functions. PrognoCIS provides a cloud-based... Read more

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Recent recommendations: 240 recommendations

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Deployments: CloudOn premise
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DrChrono EHR

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes... Read more

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Recent recommendations: 234 recommendations

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Deployments: Cloud
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Kareo Clinical EHR

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read more

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Recent recommendations: 203 recommendations

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Deployments: Cloud
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Compulink Healthcare Solutions

Compulink Healthcare Solutions is an integrated hybrid medical solution that provides medical service providers functionalities such as electronic health records (EHR), practice management, revenue cycle management, inventory management,... Read more

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Recent recommendations: 87 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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NextGen Office (Formerly Known as MediTouch)

NextGen Healthcare offers NextGen Office—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearinghouse,... Read more

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Recent recommendations: 66 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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RXNT

RXNT is an integrated, cloud-based healthcare software provider, offering an Electronic Health Records (EHR) solution that optimizes patient care and streamlines workflows for practices of all specialties and sizes. Providers can... Read more

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Recent recommendations: 62 recommendations

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Deployments: Cloud
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The Valant Behavioral Health EHR

Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read more

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Recent recommendations: 55 recommendations

Platforms: MacWin
Deployments: Cloud
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ChartLogic

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex... Read more

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Recent recommendations: 52 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient... Read more

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Recent recommendations: 49 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Elation Health

Elation is a cloud-based platform delivered on a SaaS basis. Some key features within Elation include: 24/7 premium support, intake forms (delivering structured data the practice can act on), online self-scheduling, e-fax, e-rx and... Read more

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Recent recommendations: 40 recommendations

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Deployments: Cloud
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Modernizing Medicine's EHR & Healthcare IT Suite

Modernizing Medicine is a cloud-based, all-in-one EHR and healthcare IT suite of solutions, designed to help medical practices across various healthcare specialties, such as otolaryngology, ophthalmology, plastic surgery, orthopedics... Read more

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Recent recommendations: 38 recommendations

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Deployments: Cloud
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ChARM EHR

ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently.... Read more

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Recent recommendations: 34 recommendations

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eClinicalWorks

eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Physician practices can access features include patient engagement,... Read more

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Recent recommendations: 29 recommendations

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ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments... Read more

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Recent recommendations: 28 recommendations

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CareCloud Charts

CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read more

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Recent recommendations: 26 recommendations

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MDConnection

MDConnection is a web-based solution for medical practice management. The system serves the needs of small practices consisting of just one physician or a small group of physicians. The core functions include scheduling, medical billing,... Read more

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Recent recommendations: 26 recommendations

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Nexus EHR

Nexus EHR is an ONC 2015 Edition certified cloud-based ambulatory EHR. It is designed for small to midsize practices and a variety of specialties including orthopedics, neurology, podiatry, cardiology, general surgery, pain management,... Read more

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Recent recommendations: 24 recommendations

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Buyers guide


Last Updated: July 7, 2020

What is patient portal software?

Patient portal software is a versatile solution that provides users with a secure access to medical records and services. It boosts patient engagement by facilitating tasks such as scheduling appointments, requesting prescription refills, and making online bill payments.

Here's what we'll cover:

Why is patient portal software important?

Your practice should consider buying patient portal software for a number of reasons—but perhaps the most compelling one involves the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009. HITECH offers federal stimulus money to practices that invest in health IT to achieve various “meaningful use” requirements.

These requirements have been introduced in stages; the final one, stage three, has a measure calling for the “coordination of care through patient engagement.” This means providers must use technology to give patients access to health information for viewing, downloading and/or transmitting to a third party. As we’ll explain later in this guide, patient portal software can handle all these tasks, and more.

Another reason to implement patient portal software: It’s in demand among providers, so patients will come to expect it at your practice. In fact, a recent survey presented by the Digital Health Coalition found that 52 percent of prescribers (M.D.s, N.P.s, and P.A.s) offer a patient portal, while another 17 percent plan to offer one in the next 12 months.

As other studies show, patients are enthusiastic about this technology, too. Research published in the Journal of the American College of Surgeons finds that a patient portal is a preferred follow-up channel for surgery patients: In fact, 76 percent say online-only follow-up care would be sufficient, rather than in-person visits.

A different study in the Journal of Medical Internet Research concludes that patients with portal access to notes from their primary care doctor are more likely to stick to their prescribed medication regime. Clearly, patient portals should be a top priority in any health IT investment plan.

Common functionality of patient portal software

Medical records access The ability for patients to access personal medical records is key. These records include lab results, diagnoses, medications, allergies, clinical summaries and more. To encourage patients to use the software, some practices are instituting online-only lab results delivery.
Digital paperwork Instead of filling out new patient registration forms at the office, users can fill out that paperwork online. Since the data is already digitized, office staff save time scanning documents. In addition to intake forms, portals can provide satisfaction surveys and general health assessments for patients to complete before or after a visit.
Appointment setting Typically, provider schedules are shown on a calendar in the portal, and patients can select the best time slot. Depending on your system, you can enable either appointment requests or live appointment scheduling. With the former, patients request a particular slot, an office staff member confirms the appointment and the patient is notified afterward. A system with live appointment scheduling automatically updates your practice management schedule as patients pick time slots, requiring no further staff involvement.
Prescription refills Automate prescription renewal requests by letting patients ask for refills through the portal. Most systems have a dedicated module where patients can enter their information (e.g., medication, pharmacy of choice) and then submit the prescription request. The provider’s staff is notified, and can verify, approve and/or respond to the request through the portal.
Online bill pay Electronic billing statements take the collections process online. Patients can make secure payments through the patient portal using a credit card number. The system will automatically process those payments once they’re submitted.
Secure messaging Exchange messages with patients through the portal instead of over the phone. Most systems provide a secure electronic messaging platform that emails patients when their care team sends a new message. Providers can respond to messages that patients send through the portal, too.

Deployment strategies and pricing

Patient portal vendors often package the software as part of an integrated EHR suite that includes other applications; however, the patient portal functionality can also be purchased as a stand-alone or “best-of-breed” program. If you go with a stand-alone system, it’s important for you to make sure it can integrate with the EHR you’re already using.

Some stand-alone patient portal vendors already have partnerships with EHR vendors, and offer complementary integration between the two—but that’s not always the case. Experts warn integrating a third-party patient portal with your EHR may cost you more time and money than you budgeted. If you plan to do this, be sure to get an interface cost estimate from any vendors you evaluate.

With an EHR suite, users typically don’t pay extra for patient portal functionality. However, stand-alone systems have different pricing models in place, depending on whether a practice wants to pay per patient or per provider.

For example, buyers might pay a low monthly fee depending on how many patients actually use the portal during a set time period. In this model, the fee would be paid for each patient user.

Alternatively, a higher monthly pricing fee could be applied if the practice would rather pay based on the number of registered providers managing the patient portal. A “provider” is anyone providing care to patients (not counting administrative staff). Here, the fee would be paid for each provider user.

The two examples above are for a cloud-based deployment model, in which the system is hosted on external servers and accessed remotely through the Web. On-premise deployments, in which the software is hosted on the provider's own server, are also available from some patient portal vendors, coming with a one-time perpetual license fee that is significantly higher than cloud-based fees.

Market trends to understand

The following trends are common in the patient portal software market:

  • Customizations: While fees may apply for customizing your portal, you may find this is worth the extra expense, depending on your practice’s needs. Some examples of customizations include changes to registration form templates and custom home page designs.
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  • HIPAA compliance: The Health Insurance Portability and Accountability Act (HIPAA) includes a series of mandates to protect the privacy and security of electronic patient records. Most patient portal vendors will advertise that their products are HIPAA-compliant and have security standards, such as data encryption technology, for their systems.