patientNOW Software

3.98 / 5 (58)

Our advisors have recommended this product 9 times in the last 30 days

About patientNOW


patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

58 Reviews of patientNOW

Average User Ratings

Overall

3.98 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(26)

4 stars

(15)

3 stars

(10)

2 stars

(3)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 58 reviews

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September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2018

Patient Now Review

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

April 2019

victoria from premier

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2019

good system but still needs some improvement

Pros

EMR works pretty well when the provider is in the office.

Cons


1. The report functionality still needs a lot improvement. A lot very essential reports are missing or not working well if you are trying to use PN reports to run data analysis to grow your practice, control your inventory, reconcile commissions or system audit. The support team will input the enhancement request for you if they see the importance of the modification needed but no guarantee when the request will be fulfilled. If you can't wait, I believe PN can make customize report for you for a fee. This is something that I was not informed at the time of software purchase.


2. PN doesn't have a mobile platform to support cell phones. If the provider gets a call from answering service after hours, he has to find a computer or tablet to log into the system to document the call.

3. Information doesn't flow from one module to another. For example, when a patient comes in for Botox, MA logs the type of injectible, units, lot #, provider ect. PN won't push such info into invoice. When the patient is ready to be checked out, the front desk lady has to manually enter the same information again. This creates inefficiency and chance for error intentionally or unintentionally.



April 2019

Marcie from Fox & Schingo Plastic Surgery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

PatientNow

PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.

Pros

We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer.

Cons

Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback.

April 2019

Stephanie from Kristin Tarbet MD PLLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2019

PatientNow EMR System

I think PatientNow is a great option for practices wanting to implement a general EMR system that is easy for them to switch over from charts.

Pros

The EMR system was easy for a team that was just leaving charts, you can limit permissions for them so they can feel at ease navigating the system.

Cons

Support is a drawback. I often see updates that roll out and only learn about them after I see something new as I am using the system. Rarely do I get a live person to talk to when I want help and often get a ticket with a call 1-2 days later after I have figured things out on my own. Support is also not too helpful, if I ask them a question they will not always have the answer and tell me that something is not possible and then I learn on my own it was.

October 2018

Gabriele from New Look New Life

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

PatientNow is the best practice management Software

I have been using PatientNow for several years at this point and in my practice I always strive for improvements. Last year I took on the project to change PatientNow with a different practice management software. I evaluated several platforms including but not limited to Nextech and Remedly. Many promises were made by different companies but at the end, when my practice manager drilled into the softwares to check if this switch would benefit the practice, we quickly realized that PatientNow is the best option for our practice.

Pros

Very complete software for practice management at a very affordable price. Great customer service, easy to use.

Cons

I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow

April 2019

Christine from AKMD INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Easy to use with a lot of features

Our staff is very happy with Patientnow. We have used it for several years now, and are still discovering ways to streamline our practice. Technical support staff from PatientNow are very nice and helpful, sometimes it is hard to get a hold of them, but they do respond back in a timely matter.

Pros

Patient now has lots of features, automated emails, inventory system and reporting that helps our practice run smoothly. We have multiple providers and we use Patientnow throughout the day. The dashboard is very user friendly, and it is easy to teach to our staff.

Cons

There are some limitations, and many add on packages that are not included. For the yearly price, it would be nice if all add ons were included.

April 2019

Thomas from Fiala Aesthetics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

PatientNow - almost there...

Pros

Scheduling functions work well. Handles large patient data base well.

Cons

Patient information books do not handle multiple procedures well - there is much redundant printing of common sections. The old Inform software is dramatically better at this part of things - to the point that we still use it for pre-operative document generation.

I am not happy that I am being forced to convert from our server-based version to a cloud-based version within the next year. I worry about data security and having a non-functional office in the event of an internet failure.

June 2016

Hillary from Grossman Plastic Surgery


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2016

So happy we made the switch!

Pros

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Cons

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2018

Patient Now -- good for a small office

Pros

It is inexpensive compared to other practice management / EMR systems. It has the foundation to be a very good EMR / PM system. The support staff / help desk is very nice but sometimes unresponsive particularly with complicate issues.

Cons

The scheduling portion leaves a lot to be desired. Reports are not always accurate. Reporting functionality is limited. Forms are not easy to build. There is minor customization possible, changes are only made if groups of users want them.

April 2019