PIMSY EHR Software


 

PIMSY EHR is a fully certified electronic health record (EHR) system as well as practice management for midsize companies. The solution offers industry-specific features and the flexibility to customize the system to match each organization's unique requirements in regards to billing, scheduling, note taking, and authorizations.

PIMSY is both HIPAA compliant and ONC-ACB 2014 Edition/Stage 2 certified for Meaningful use. The application offers billing cycle management, as well as HR features such as staff renewal tracking and payroll calculations. The Q&A module allows users to generate forms, questionnaires and other documents to match their specific needs. The EHR system offers progress notes, treatment plan and track client medications.

PIMSY is best suited to mental and behavioral health service facilities in psyc8hology, counseling, and psychiatry. It can also support sub-industries like applied behavioral analysis, substance abuse facilities, sleep therapy, and nutrition counseling. The solution offers support website, training videos, help desk ticket, and email support.

 

PIMSY EHR - Client demographics
 
  • PIMSY EHR - Client demographics
    Client demographics
  • PIMSY EHR - Scheduling
    Scheduling
  • PIMSY EHR - Client diagnosis
    Client diagnosis
  • PIMSY EHR - ePrescribing
    ePrescribing
  • PIMSY EHR - Progress notes
    Progress notes
  • PIMSY EHR - Depression test graph
    Depression test graph
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

74 Reviews of PIMSY EHR

 

Start your review of PIMSY EHR

Click to start
https://www.softwareadvice.com/medical/pimsy-review/
Software Advice Reviews (22)
More Reviews (52)

Showing 1-20 of 22

Kristine from Private Practice
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Clunky software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc.

Cons

This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features.

Review Source

  Response: LeighAnn, Smoky Mountain Information Systems, Inc.

Date: May 2018

May 2018

 

We are sorry you are having a negative experience. Performance of PIMSY and the PIMSY App can vary, depending on a lot of factors, some of which are out of our control. Please contact our support department and we'll be happy to see if we can do anything on our end to make it better for you.

 
 

Gina from Marriage & Family Therapy Services, Inc
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

PIMSY EHR for Behavioral Health Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Program is "intuitive" as described by PIMSY sales staff. Excellent level of support during on-boarding and set-up. Customizable alerts, prompts, lists, etc.. to track treatment authorizations, patient documents, billing/claims, and staff credentialing. Support for payroll calculations. Patient portal can be customized to include required documents, behavioral health surveys, and the like. Supports electronic claims and billing (EDI) through a variety of clearinghouse options. Is able to support both UB04/CMS1450 Institutional/Facility Claim/Hospital and HCFA/Professional Claim/CMS1500. HIPPA encryption

Cons

Font size can be difficult when scrolling through lists with multiple options. Unable to drop medical claims/billing to paper (print) them directly from the website.

Review Source
 
 

tana from MWRS
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Pimsy Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer rep is amazing--she is always available to us--it feels like she is part of our team!

Pros

Ease of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise

 
 

Gus from Safe and Stable Families Wellness Center, P.C.
Specialty: Applied Behavior Analysis/Autism
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

New PIMSY User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Pros

Ease of use and billing features.

Cons

None.

Advice to Others

See Demo and realistically see the benefit of PIMSY over the promises of other and usually more expensive EHR products.

 
 

Gayle from Therapy Services LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Not a Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Pros

Price is good.

Cons

Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

Advice to Others

Run. Go elsewhere.

 
 

Leslie from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Pimsy Is Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

Likes Least

The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.

Recommendations

Give it enough time before evaluating because there is always a learning curve to anything new. When using new software that is so comprehensive, it may get worse before it gets better but hang in there because it is worth it.

 
 

Andrea from Mohawk Valley Counseling Associates
Specialty: Mental & behavioral health

August 2016

August 2016

Excellent Software for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

Likes Least

We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

Recommendations

We are a small private practice with a range of technical abilities and we would recommend giving yourself time to learn in stages because it can feel overwhelming at the start. Keep practicing and using it in order to learn what works best for your agency. Also, ask for help because the support staff is always willing to assist.

 
 

Brooke from Transition behavioral healthcare
Specialty: Mental & behavioral health

July 2016

July 2016

Great customer care and intelligent services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, constantly updating software with new options to keep up with all that's out there

Likes Least

Simple little things like where phone call notes can or should be kept

Recommendations

Go through all their training and stay up to date to get the most from it

 
 

Angela from Motivational Services, Inc.
Specialty: Mental & behavioral health

June 2016

June 2016

Personalized and Professional Team Work!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements.

Likes Least

We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs.

Recommendations

Ask many questions. be sure to educate any vendor about the specific needs of your organization, staff and clients when it comes to keeping a client record, and billing for services.

 
 

tana from MWRS
Specialty: Mental & behavioral health

June 2016

June 2016

PIMSY has been wonderful--very affordable, a lot of support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the Pimsy team is amazing--just like family! It is affordable and when I get stuck the solution is just always SO EASY!

Likes Least

n/a There is nothing that I don't like about Pimsy--it is a wonderful solution to fill our EHR needs

Recommendations

I have no recommendations--I just wanted to share our positive experience with PIMSY

 
 

JaKarynn from FaithBridge Psychological Servicees
Specialty: Mental & behavioral health

June 2016

June 2016

Challenging

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support for PIMSY is great (i.e. customer service).

Likes Least

The treatment plan set up, the glitches of it easing my data even after I saved it, the spell check function (especially when you have multiple boxes), the intake/assessment set-up (the way it eases your information on the left side of the field and save it to the right side of the field but then when you go back to complete it, you have to scroll on the right column to see what area on the left column is blank, it's just too much).

Recommendations

Continue to work on the product to make it better.

 
 

Shelly from FaithBridge
Specialty: Mental & behavioral health

June 2016

June 2016

Not a great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

That it is specific to behavioral health services.

Likes Least

Not user friendly or easy to navigate. Does not have an effective way to track referrals. Unable to utilize electronic signatures via client portal. Billing is a disaster.

Recommendations

Improve billing and reporting functions; allow user to be able to print reports

 
 

Roselynn from FaithBridge Psychological Services
Specialty: Mental & behavioral health

May 2016

May 2016

PIMSY review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The specificity of the product to behavioral health and the friendly customer service. Also the visual appeal of flowers scapes.

Likes Least

Cumbersome to utilize, poor backend billing flow, instability of platform and connection. Inconsistency of response to use.

Recommendations

Evaluate the backend billing features before deciding on a product.

 
 

Jennifer from Psychological Health Roanoke
Specialty: Billing services

May 2016

May 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is much faster than our old computer program as far has selecting appointments.

Likes Least

It is not receptionist friendly and it takes to long to work and read the finance screen.

Recommendations

Make software like this more friendly to finance and receptionist staff.

 
 

John from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Daily work use for well over 1 year doing scheduling and note keeping

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Likes Least

At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

Recommendations

Find another vendor would be what i recommend... once locked in it is very difficult to change

 
 

Gwen from PSYCHOLOGICAL HEALTH ROANOKE
Specialty: Mental & behavioral health

April 2016

April 2016

Has been good and bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The team members at Pimsy are friendly and make a sincere effort to fix any issues and provide what we need. The issues are not with Pimsy staff, but with the product itself. We are a very large group, and it seems the product is just not as Reception friendly, and is missing key elements that the business office staff could really benefit from.

Likes Least

I work in the business office doing denials, and I need to refile claims to paper for many different reasons all week long. I CAN NOT print a claim-HCFA-form. I have to type them by hand. This means, I have to look up the address for the Insurance company, toggle back and forth for patient info, ect....and one you go back and forth, the system will not allow you to continue typing on that line-you have to skip the line you are on and back to it, before it will allow you to continue typing. There were many things about our old system that automatically populated in....not with Pimsy....drives me nuts!

Recommendations

Personally, I wish we had the ease of use we had with our old system. It was easier to flag accounts, look up Insurance addresses and phone numbers on the actual system, so many items would auto populate, and I could PRINT a claim form. The account information was easier to read. It was easier to tell what someone owed, the true balance on account,ect. I have gotten use to Pimsy so not as hard for me, but I can see where others who are not on accounts everyday might have a more difficult time. Pimsy is very stream-lined, moves quickly, and usually does not freeze up like the old system....which is great!

 
 

STEPHANIA from psychological health roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Overall average

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

If a secondary insurance changes I only have to change that one, not the primary and secondary.

Likes Least

I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work.

Recommendations

Evaluate it according to how it affects your specific job.

 
 

Max from Psychamerica Behavioral Services LLC
Specialty: Community health center / FQHC

April 2016

April 2016

PIMSY Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was specifically designed for behavioral health; great support.

Likes Least

It is not 100% able to be customized to our practice needs.

Recommendations

Review your own practice needs to figure out what features work well and which ones you need to adjust.

 
 

Erika from KEYS DEVELOPMENT, LLC
Specialty: Mental & behavioral health

April 2016

April 2016

I LOVE THIS SOFTWARE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency.

Likes Least

It's not compatible with Apple products.. I wish it was web based..

Recommendations

You will love this software. The updates are awesome. The price is right!

 
 

Dorene from Psychological Health Roanoke
Specialty: Mental & behavioral health

April 2016

April 2016

Still not sure...

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

PIMSY has been readily available for technical support and trouble shooting. It is affordable.

Likes Least

PIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice.

Recommendations

Take your time to evaluate the products and ask every imaginable question.

 
 
 
Showing 1-20 of 52

Shawna from Yellowstone Recovery Center

June 2018

June 2018

We have been using PIMSY for about two years and have had a positive experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and has many features that make work flow easier. The support team has been great in implementation and continued support.

Cons

At times the billing side of the program has been difficult to navigate but support team has been helpful in this area when needed.

Review Source: Capterra
 

Melissa from ABC Counseling & Family Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

PIMSY is exactly what we needed as a small non-profit agency and behavioral health provider.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency in billing, accountability in documentation and billing, organized client data management system, electronic health record, improving auditing results.

Pros

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

Cons

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.

Review Source: Capterra
 

Andrew from BioCare Recovery

March 2018

March 2018

Excellent EHR with extensive feature set

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PIMSY EHR is an entire practice management software package. Not only does it document and organize patient charts well, it offers many practice management tools that are value add to the organization. PIMSY's customer support is responsive, motivated, and thorough.

Cons

There has been the occasional lag when using the system. However, it has improved every few months with ongoing updates to the software.

Review Source: Capterra
 

Andrew from BeneSys, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

A powerful yet very affordable system geared for behavioral health .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us manage our behavioral health practice more efficiently. We are able to have a fully fledged EHR with a lot of features and a pretty nice interface at an affordable price.

Pros

The software has everything you could want in terms of functionality for an EHR: automated billing, a nice scheduler that clinicians can perform all their tasks from (notes, etc.), an extensive online patient portal, patient reminders, alerts, easy to use catalog of diagnosis codes, custom note templates and surveys. They thought of everything you could want and more and it offers a lot of customization.

Cons

There are some things with the interface I don't like. I would like to see better ability to drag and drop appointments on the calendar. Also, a drop down on the calendar that has a list of all appointments for a patient when you have a specific patient selected would be very helpful rather than having to flip back through the calendar. I feel like some of the Excel based lists where things are stored such as patient documents looks kind of bare bones though some improvements have been made. Most importantly I would like to see PIMSY partner with a clearinghouse and integrate it into the software. This would make billing that much easier.

Review Source: Capterra
 

Julie from Desert Milagros

December 2017

December 2017

The overall experience we have had with Pimsy has been great. A good software for behavioral health.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software was easy to learn how to use and the updates for the software are based on the needs of companies that are using the program. The training's for the software were scheduled during times that were convenient for our office and staff, and the continued support is wonderful.

Cons

At times the updates for reports and fields within the software can take awhile to get completed. Unfortunately our internet has been very slow in our location, so it may be nice to have the option of having the program as a software on the hard drive of computers.

Review Source: Capterra
 

Aloha from Directions Counseling Group

November 2017

November 2017

PIMSY is an evolving system to use, it's customer service is second to none

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

Cons

There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

Review Source: Capterra
 

Lisa from Center for Child Development

October 2017

October 2017

I love PIMSY and have used it for the past several years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the functionality. It allows me to do all of the tasks necessary for running my practice. I can do payroll, view therapists notes and more.

Cons

I wish it was a bit faster. I think because it's so laden with data, it runs a bit slow at time. Sometimes it feels complicated so I avoid some tasks, but the customer support is just first class.

Review Source: Capterra

  Response: Smoky Mountain Information Systems, Smoky Mountain Information Systems, Inc.

Date: October 2017

October 2017

 

Thanks so much for your feedback, Lisa! We really appreciate it!

We actually just migrated PIMSY to a new server and made massive speed enhancements throughout the entire system. You should see a huge improvement in speed next time you use PIMSY!

 

Kim from The Counseling Group

October 2017

October 2017

The training and customer service is exceptional. The program is a compliment to our services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By combining our scheduling, notes and financial records our office is much more efficient and have increased productivity as well as return time on invoices.

Pros

I like how you can customize reports and view accurate data constantly. These reports can tell you about patient care quality measures, audit counselor notes as well as monitor financial records and income flow.

Cons

As with any system there are some issues such as speed and restrictions. My least favorite is probably in the billing department not being able to drop an invoice to paper or file a Secondary Insurance electronically.

Review Source: Capterra
 

Julie from The Counseling Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Overall, moving to Pimsy has been a very positive experience and we are very happy with the outcome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Incorporation of three separate programs into one easy to use program.

Pros

I really like that all our needs are met in one program. The Pimsy program incorporates billing, scheduling, and electronic health records and easily connects the three for ease of use.

Cons

From a billing perspective, I would like the capability to file Secondary claims electronically. Also there are times when we need to drop a claim to paper and we can't do this on Pimsy. The program could be faster when moving between programs and also moving within the calendar when scheduling.

Review Source: Capterra
 

Rachelle from Samaritan Counseling Center Hawaii

June 2017

June 2017

The customer service team is wonderful. They are knowledgeable, helpful, and patient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

Cons

The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

Review Source: Capterra
 

Dan from Dan Silverman, LCSWR
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

AN AMAZING PRODUCT WITH AMAZING CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PIMSY has been everything I've wanted and more all under "one roof". From client scheduling, billing, tracking, statistics and even sending client reminders. I am so much more efficient in my private practice now and wish I had discovered PIMSY sooner. I love how this product is so customizable and tailored to your specific business needs. This product has SO many options it's almost limitless.

There is a learning curve, but the PIMSY staff's knowledge of the product, hands on approach and patience make learning the product much easier. They are with you every step of the way and very responsive when issues arise. The trainers are so personal and attentive, its like white glove service. They even have tutorial videos for additional help!

For the last 20 years, I have tracked client payments using cumbersome Excel spreadsheets. Those days are gone, as PIMSY does that and more for me with the click of a mouse. PIMSY provides very detailed reports such as client payments, income for the month, insurance payments yet to be paid etc. as fast as you can click a mouse. One of my favorites is the ability to print a very professional receipt for a client within seconds.

Progress notes, treatment plans, reminders of when your License expires or to walk your dog, PIMSY is a Clinician's dream. The fact that it's cloud based means I don't worry about losing my information and I run it off my Surface Book and Desktop computers.

If you're searching for a product that does it all, stop and reach out to them, you wont' be disappointed.

Pros

How its completely tailored to what you need and want. Its designed to make you efficient in your day to day activities.

Cons

The learning curve. But, there's no way to have such a product with all of the options and customization without a learning curve.

Advice to Others

Just get it. I researched many, many similar products but kept coming back to PIMSY and so glad I did. Whether you're a solo practitioner like me or a large Behavioral Health organization like I've been employed in the past, PIMSY will make your life so much easier and your business more successful.

Review Source: Capterra
 

Brian from North Springs Counseling Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

PIMSY is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a therapist, records are critical. PIMSY makes inputting, archiving, and retrieving my notes easy and seamless. Customer Support has always been able to help us and rectify any little issues that come up unexpectedly.

Pros

Ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.

Cons

Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!

Advice to Others

Not at this time.

Review Source: Capterra
 

Mary from Mohawk Valley Counseling Assoc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Pimsy Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well.

Pros

Once I got more familiar, it made my job SO much easier and less time consuming.

Cons

It probably has features I will never need.

Advice to Others

These people are great to work with. They go at your own pace and are always available to answer questions. Thank You Pimsy!

Review Source: Capterra
 

Julie from KARE, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Makes reporting and documentation so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PIMSY has allowed us to have such more complete records for our clients and provides us with the ease to pull information and reports in a very timely manner. Our documentation process has become substantially more standardized so that for any client we can be sure we have consistent information.

Pros

The fact that we can customize and dial in the software to fit our needs is the best part of PIMSY. We appreciate that help is a quick email away when we have questions and that we can always get the answers we need.

Cons

As we do not need some of the functions, we have had to find "work arounds" for a few items but the support team has always found solutions for us.

Review Source: Capterra
 

Katie from Counseling Resource Services, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

PIMSY in my opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Pros

being able to add documents, one place to keep track of everything, being able to add/build reports

Cons

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Advice to Others

It was much easier to train our brand new employees on this software then the ones we had to move over from our previous software, Theranest.

Review Source: Capterra
 

Emily from MAS Community Health

January 2016

January 2016

EHR Admin and Project Manager for PIMSY Roll Out

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Working with Adam Lowell of Maine Technology Group and with all the amazing people at PIMSY has been a life changing experience. If you are considering an EHR system and are a little nervous, PIMSY's support team is second to none.

One of the greatest elements about PIMSY's EHR system is the ability to customize. My company has made countless special requests and Adam and the PIMSY team have listened to our needs and have worked through to find solutions with us every step of the way.

Taking a moment to speak about Maine Technology Group; Adam gave up the use of his conference room for 3 days out of the week for our team to meet in a centralized location, and he did this for months. Adam was amazingly attentive, always available, and often came early and stayed late for any special meetings or requests. During our trainings for internal staff he was there to help set-up, take down, and acted as helping resource for people who were struggling. Adam even set-up catering at a local restaurant for our entire staff!

Kim Gordon did a fantastic job training our Champions and Superusers and actually stayed on the phone as a resource all during the times we trained our internal staff. I also personally met with Marisa Thompson also from PIMSY on a weekly basis; the individual attention really made trouble shooting issues so much easier.

To Adam and everyone at PIMSY, thank you from the bottom of my heart!

Review Source: Capterra
 

Max from Alcohol and Drug Services

November 2015

November 2015

PIMSY is an Excellent EHR Option

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

When we began searching for an EHR, we wanted one that was logical in its layout and visually easy to navigate. PIMSY really stood out in this area as well as having more features than any other EHR in its price range. We explored many EHR options over the course of a year and confidently selected PIMSY at the end of our vetting process.

Integration: PIMSY is very well integrated bringing together the essential modules & components of a diverse practice into one streamlined interface. Our agency researched our options for over a year. After serious deliberation, we chose PIMSY and are very pleased with our choice. I want to emphasize that not only is the product a superior value, but the staff and customer support have been truly outstanding.

The company is also committed to constant improvement and they periodically offer software updates based on user feedback. Their willingness to listen to customers' needs and to craft solutions based on that input is a real asset.

Review Source: Capterra
 

Donald from Wyoming County Special Needs Association

November 2015

November 2015

Exceptional Quality // Amazing Support & Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The team at PIMSY has been amazing during the entire process. Our implementation and sales team has gone above and beyond to make sure that our needs have been met. The functionality of PIMSY is far above the competition, our agency as looked at multiple EHR's but PIMSY is by far the leader in Mental Health EHR. If you are looking for an EHR for your Mental Health Center, I would highly recommend PIMSY!

Review Source: Capterra
 

Kevin from Spectrum Behavioral Health LLC

October 2015

October 2015

Would recommend that you keep looking at other software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were.

Review Source: Capterra

  Response: Smoky Mountain Information Systems, Smoky Mountain Information Systems, Inc.

Date: December 2015

December 2015

 

We made every effort to meet this client's needs, including complimentary development work. As much as we would like to be the perfect fit for every practice, that's simply not realistic. In the end, this agency simply wasn't a good fit for PIMSY.

 

Erin from The FOcus Center Counseling & Psychiatric Services

May 2015

May 2015

A complete EMR at an affordable price for any size practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice.

Review Source: Capterra