Practice Partner Software


McKesson Practice Partner is an ONC-ATCB and CCHIT certified electronic health record (EHR) and practice management solution. It is HIPAA compliant, and can be deployed on-premise. To date, it has served over 25,000 users across practices of all sizes. 

The complete suite of McKesson Practice Partner also includes modules for patient records, medical billing, appointment scheduling, revenue cycle management and claim scrubbing.

The practice management component collects and manages patient information that is required for registration, referral management and other patient communication. It also includes features such as smart waiting list management and eligibility checks that can be performed in real time.

The company also provides the option of integrating Practice Partner with McKesson’s Practice Care, which customizes the solution per the needs of independent primary care physicians.



5 Reviews of Practice Partner

Overall rating

2.60 / 5 stars

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Showing 1 - 5 of 5 reviews

August 2017

Dori from InnoMed Management Group

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

August 2017

Practice Partner

I think this used to be a good system for the price. There are so many better options out there.

Pros

Health Maintenance makes it very easy for providers to see what the patient is due for so none of the major healthcare needs are missed. Scheduling is easy, and there is a lot of flexibility in the scheduling. Customer service is friendly and relatively fast.

Cons

Billing tasks take too many steps, almost without exception. You can't correct a claim at the claim level, so if you want to re-send the claim after a rejection, you have to go to each line, unapply any adjustments, and set each individual line to go again. Any reports take forever to run, and the only way to customize reports is to do queries with SQL language. To create a statement file, for example, takes hours, during which time the billing program is unavailable to whomever is creating the file.

Also, the system is not intuitive at all. A new user can't just look around and find what he/she is looking for and must receive pretty extensive training.

September 2017

Tanya from Hot Springs Health Program

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2017

Been with Practice Partner since 2006. Started out great but now no enhancements at all.

Pros

Very configurable. Colors are great. Easy on the eyes. Love the clinical elements. Love the dot codes being able to send info from your progress note to other sections of the chart via dot codes.

Cons

Reporting. Everything is a work around. It started when McKesson purchased them and has went down hill from there. Now Emds owns them. Customer service is better but there has been no enhancements what so ever.

February 2017

mark from mahoney family medicine

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

February 2017

outdated

Works ok for entering office notes. Our billing department has always had difficulty, month end takes 4 to 8 hours to run. Unable to run reports for meaningful use. MACRO is bound to be a nightmare. Portal is ok, but patients cannot schedule appointments or pay. Will be changing this year.

Pros

Easy to type notes.

Cons

outdated

April 2017

Tatyana from Candlewood Pediatrics

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

April 2017

generally not good

Would not recommend this product

Pros

organization. The note comes out nicely. Reminders are decent

Cons

not user friendly, a lot of steps involved to do each task. interfacing is difficult. Does not show repeat appointments.

April 2017

Heather from McComb Children's Clinic

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

April 2017

Not so user friendly

I used this at the previous clinic I worked at. It was not the easiest to use but after working with it for a while I got the hang of it.

Pros

It was very detailed on how to look for what you needed.

Cons

It was so detailed that it took a little bit longer to get to where you needed.