PrognoCIS by Bizmatics Software

Pros

System is not to difficult to learn fairly easy to teach .. great staff to learn system with at the beginning

Cons

Once they give you to customer service ...forget it .. they barely speak English..they are never open before 10am eastern and takes days to get an answer to question

Pros

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

Cons

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

although support is hard to understand, they always fix our issue.

Pros

It's super easy to learn and it flows well with our work flow. New providers have had no problem learning the system quickly.

Cons

honestly my complaint is that technical support is always a person who does not speak english well and super hard to understand

Pros

I like the set up and how the patients accounts look. It is very easy to get around and work on without constantly needing help!

Cons

I don’t like that you have to open an extra window for the program to open up. Too much clutter on my taskbar confuses me!

Pros

Ability to use this product in our satellite offices. User friendly. Ease of use. Liked the functionality when traveling to other offices.

Cons

Would have liked the ability to assign documents to other staff. Would have been great if it worked on Apple products, too.

So far I think this is a great EMR, a few glitches here and there but that is to be expected. The ease of use is a plus and great customer service so far.

Pros

Ability to log in to the program from any computer, anywhere.
Efficient customer service
Ease of use
availability of customer service or questions for other departments, my emails are always answered in a timely manner
Live chat for technical issues

Cons

I have a hard time understanding most of customer service tech, they fix what is needed but sometimes its hard to communicate exactly what you need.
When creating a template, I find some of the process a little confusing, there are so many different places you have to input the info

Highly disappointed! Looking for another EMR system!

Pros

Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down.

Cons

-Outage of EMR System for a few minutes a few times a week.
-Significant slowing down of their Server almost every day.
- Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently.
- Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up.
The company made no efforts to contact us before or after the disaster.

We have a great relationship with this company

Pros

This EMR is a good value for the money; the support is good, and functionality is easy to use. We have been with them 7 years, and enjoy the support

Cons

Sometimes the system appears to revert for no reason, and data has been lost; we have to start over.

Pros

Very customizable, you can create your own templates and schedules and it is easy to use once you understand.

Cons

Can be hard to get support, the techs are out of the country and it can be hard to get up with them, slow response time

We have learned to love it !

Pros

This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office -
for all staff from check out to triage to billing
Even the Dr will like it !

Cons

There are some learning curves - with adding templates at the beginning - and codes and your little quirks
But all worth it in the long term

Just to note this is our 3rd EMR system and by far better then the others. After spending a large amount of money on "in office" servers, technical support contracts, maintenance. We were at wits end, and finally at the end of the contract. This system was recommended to us and within 3 months we were up and running and able to cancel the other, without missing a beat at a much lower cost. One more thing, we just moved our practice after 34 years, the convenience of only having to plug in our computers and log on was GREAT!! no IT techs or moving installers needed to bring EMR online. BEST MOVE WE EVER MADE.

Pros

PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don’t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system.

Cons

The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes.

After doing a lot of research on the best options for my practice, PrognoCIS was the clear choice.

Pros

The people at PrognoCIS have been easy to work with and very responsive. Very affordable compared to the other options and integrated telemedicine platform is a big plus.

Cons

None of yet. The interface isn't as visually appealing as some of the competitors, but easy to use and lots of functionality.

Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts.

Pros

Hard to isolate any pros from among the mountain of cons, but I'll try...
I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Cons

Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made.
Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013.
The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program.
Service is way overpriced for what you get. There are so many better programs out there for less money and trouble.
After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed.

Pros

It is very easy to get comfortable using the software. There is a lot more to it if you allow yourself to continue to learn and explore it's features.

Cons

Tech support can be patchy but it is obvious that the company cares and has place good efforts in improvements

We have had this software since 2012. There have been several hiccups that we have had to overcome. I believe we were their first high volume multidisciplinary practice they contracted with. Although we had training on the software and then implemented a year later, there are some workflow issues. We are not your "standard" office workflow and I am sure it is challenging for their IT/support team.

Pros

ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in.

Cons

Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow.

I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that.

Advice to Others

Make sure that you have all of your template is driven notes, letters, and forms ready for implementation to ensure a smooth transfer. We, unfortunately, were not ready but this was definitely not because of the implementation staff, but our issue since we had to keep postponing the implementation date.

Prognocis covers all of the basics that you need in an EMR. The lower cost was important in our practice as we had limited funds and wanted a system that could sustain itself. The software continues to evolve which is great news for an ever changing environment. The face page is well later out to give you a snap shot if the patient's medical problems, history and medications. As with any EMR, this is only as good as the information you initially load from a patient so work on the front end makes the record much better!

We have been using PrognoCIS for almost 10 years now. While many of our colleagues discuss changing from one product to another, we are not. The customer support and tech support team have been beefed up and now if I call, I expect to get right through. Happy to report. Years ago, maybe not. But now, absolutely. I would be pleased to recommend.

Pros

Ease of use. Workflow. Company stands by their product.

Cons

Years ago, I would have said customer hold times.

Advice to Others

Research and get the most of your training. This will help to maximize your value and experience.

This is an excellent product, and my organization uses this process frequently.

Overall on EHR side product is acceptable, with a little bit more work by the Company it could be easily improved

Pros

Ease of use, customizability

Cons

Poor for reporting PQRS and MU. My main complaint is the poor aesthetics of the records it generates, this could easily be improved if the company made the effort. Also, the Customer support mostly comes from India, there are time zone issues but more importantly language barriers that are significant. I do not feel their support people "think like doctors" therefore with the language it is hard to get them to understand the problems. I have reached out to their Manager of Customer support with little interest in addressing issues. When I bought the product I have assured all of the customer support was in the US, this is blatantly not true.

Advice to Others

Make sure you get support commitments in writing

The Bizmatic's development team has been instrumental in assisting us to customize a solution to automate our current operations.

This customization includes automation of test results from medical equipment used in our Medical Clinic, the design of a Drug & Alcohol Randomization Tool for the Work Place Drug & Alcohol Program, a design of an Employee Assistance Program module and design of a specialized Workers' Compensation module to track and report payments.

The software is extremely intuitive, easy to use and easily customizable by the end-user.

Pros

Quick navigation.
Affordable.
Integration with external data is available.
Vendor ability for customized module development.
Sales, development and implementation staff are easy to work with.

Cons

Feedback is sometimes delayed as many developers are in India.

Advice to Others

This product is a valuable product if you are interested in improving your current operations.
Automation is quick and offers time and money savings for your practice.
I audited other EMRs who were not flexible and whose initial and support costs were 2 and 3 times the price.
I highly recommend PrognoCIS.