Sevocity

4.42 / 5 (137)

About Sevocity


Sevocity is a cloud-based medical solution best suited to solo and small group practices seeking an Electronic Health Record (EHR) system. The system was designed to assist users with the documentation and patient care process. 

Sevocity is currently used by practices in over 30 specialties and offers specialized features for OB/GYN and pediatrics. The system’s content and features can be customized to meet the workflow of solo and small group practices in a number of other specialties, including internal medicine, community health centers, pain management and more.

Sevocity is ONC 2014 Edition compliant, and many EHR features are included at no additional charge - including ePrescribing, eFaxing, a patient portal, customization assistance, web training and 24/7 US-based customer support. 



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Supported Operating System(s):

Web browser (OS agnostic)

137 Reviews of Sevocity

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

4 stars

(42)

3 stars

(12)

2 stars

(4)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 137 reviews

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December 2016

Sarah from Neuroscience & Pain Institute

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2016

Workable, but needs some work

Software: The software is a bit challenging to customize for some, but they do have customization experts that can help and do it for you. A few things could be added to ease use and interfacing, such as more detailed reporting options and import/export options. Luckily, they have product request forms and an actual department to take these requests into consideration for future updates. Adding Users: The paperwork involved in adding users to Sevocity is minimal and not too tedious. The paperwork and wait time for adding clinical staff to the prescribing software, RCopia, is a bit too much, especially when you have a high staff turnover rate. Customer Support: Starting out in Sevocity a few years ago, customer support was completely lacking. We would call and then not receive a call back for weeks unless we kept calling in to keep track. However, over the years they have developed new ways of handling calls and requests which have made it MILES ahead as far as efficiency.

Pros

Cloud-based
The account holder is able to add/delete users.
The account holder is able to customize
Frequent software updates
Product request forms
Reporting
Frequent training webinars

Cons

Software servers go down sometimes
Import/export not global
Referral reports not specific enough
Need more options for notification pop-ups

Response from Sevocity of Sevocity

Replied December 2016

Sarah, Thank you for your feedback. We would like to understand more about your suggested reporting and import/export options and welcome you to submit product suggestions through the Help menu in Sevocity. Sevocity includes pop-up notifications for Health Maintenance Items and Vitals. If you would like one or both turned on or adjustments to the Health Maintenance alerts for your clinic please contact Support or suggest something different through the Product Request in Sevocity Help. Please keep in mind that we receive hundreds of product ideas every year and our #1 priority is meeting government program EHR certification requirements and these change every year. As a result, while we strive to address as many ideas as possible it is usually not possible to address all suggestions.

December 2016

Angela from Crescent View Medical Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2016

Office Manager

The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.

Pros

The software is user-friendly and the product seems to be consistent.

Cons

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

Response from Sevocity of Sevocity

Replied December 2016

Angela, Thank you for your feedback. I have asked our support team director to contact you to find out more about your concerns with execution of the product and interfaces. We have customers go through support to enroll providers because we have to set up ePrescribing and we also offer customization and personal training to all new providers. Our support team director will also get more information regarding our support team member who may need additional training. Support calls are recorded and we have a quality review process where several random calls are reviewed and scored weekly. We may have missed a team member¿s need for additional training and certainly will address. All updates are scheduled to begin around 11pm to midnight CT and we notify customers at least 72 hours in advance when an update requires Sevocity to be off-line. We make every attempt to limit the off-line time to 4 hours or less for such updates so that Sevocity is up and running no later than 4am

July 2016

Ronald from Lilette Daumas MD PA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Excellent System

Our office has come from eMDs and Praxis EMR systems. In addition, we have reviewed many other systems before we made the transition to the next EMR. Based on that information I can say Sevocity is easily the best of them all. We are a family practice clinic and I would highly recommend Sevocity for any primary care doctor.

Pros

Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.

Cons

Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.

December 2016

Jarred from Westside Family Medical Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2016

Great EHR for the cost. very user friendly

Sevocity was the first EHR program that I had ever used. I was amazed at how with just a couple training sessions how easy it was to pick up. Sevocity made my first EHR experience a good one.

Pros

Ease of use.
Great customer support (which was rarely needed).

Cons

No audible tone when a patient is ready to be brought back.

Response from Sevocity of Sevocity

Replied December 2016

Jared, Thank you for your suggestion. Sevocity is not currently designed with audio/sounds and most practices have indicated there is too much noise in the practice to be able to hear such audio indicators. However, we would like to understand more about your suggestion and exactly when/where you would like audible tones, so please submit a product suggestion through the Help menu in Sevocity. Please keep in mind that we receive hundreds of product ideas every year and our #1 priority is meeting government program EHR certification requirements and these change every year. As a result, while we strive to address as many ideas as possible it is usually not possible to address all suggestions.

December 2016

julie from vital healthcare solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2016

overview of emr

Well organized, easy to use, good service, good value overall quality. Would like to be able to have a better cut and paste option for the plan section and the ability to make some internal changes for myself without the assistance of the organization.

Pros

easy

Cons

user-friendly

Response from Sevocity of Sevocity

Replied December 2016

Julie, Thank you for your feedback. We would like to understand more about your suggestion for cut and paste so please submit a product suggestion through the Help menu in Sevocity. Please keep in mind that we receive hundreds of product ideas every year and our #1 priority is meeting government program EHR certification requirements and these change every year. As a result, while we strive to address as many ideas as possible it is usually not possible to address all suggestions. While we offer free ongoing customization support, most customizations can be made by your clinic¿s administrator (or other designated individual) without going through Sevocity. We offer periodic free training on how to make customization changes and many of the sessions at our annual meeting are on customizations. You¿re also welcome to contact Support and request free individual web training on this.

August 2016

JoAnn from Denise M Ferrando MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great EHR to work with!!

Sevocity came recommended to us as so did other EMR, all of the local physicians went with another EMR { E-C.....Wor..} we went with Sevocity and we are so glad we did. Most of the other offices want to change and we have given them the Sevocity site to contact... They will not be disappointed

Pros

The Support... I have called as late at 10 oclock EDT and was able to either get a question answered or they have logged in with me and fixed my problem , then took the time and explained what we may have done wrong... Love the support

Cons

I wish they had a way of us detecting who has not been to our practice in the past 12 months, they have a recall but doesnt work for us!!

June 2016

Wendy from Lawrence Internal Medicine P.A.; MDVIP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

June 2016

Sevocity ppdx meaningful use

Recent webinar user ability, very helpful but let me wondering how the staff could better assist the Doctor so that his time is not all spent on sending the referral and documents.

Pros

Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.

Cons

Having to enter multiple times the same information in several different spot in order to meet the meaningful use

June 2016

Rachel from Schreiber Allergy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2016

Price is good, but there is a tragic flaw

The product was generally easy to learn and is overall good value but the product has a tragic flaw (see below).

Pros

As above, the product was easy to learn and the training was good. The prescribing software is excellent.

Cons

1. Two people cannot be in the chart at one time. For example, if you want to chart in the HPI, your nurse cannot enter meds or PMH, or be in any other part of the pt's chart. This seriously affects work flow, and for this reason alone I would consider buying another EHR. If you have a busy office, this is not a great system.
2. Everything is an "encounter" so if you change a med, or refill a med, or talk to a patient, you have to scroll through these encounters to find your notes. You can only see the titles of 5 encounters at a time and then you have to ask to see more.

I have asked the Development Team to fix these issues but they told me they have more pressing issues to work on.

January 2019

Jennifer from Battiste Family Medicine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

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