About Teladoc

Teladoc provides cloud-based telemedicine software for hospitals and health systems.

Health systems can implement virtual visits using Teladoc’s technology, which connects doctors and patients virtually via the web, telephone or mobile app.

Teladoc offers bidirectional exchange and APIs to facilitate integration with health systems’ existing EHRs. Users can offer patients 24/7 care through the Teladoc system. The software can be customized and configured for each health system.

Teladoc supports multiple user roles. It offers data extraction for analysis and reporting on health system KPIs, such as admissions. Teladoc also offers marketing support for hospitals and health systems to advertise the off...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

32 Reviews of Teladoc

Average User Ratings

Overall

2.7 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(1)

1

2 stars

(4)

4

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

December 2019

User Profile Picture

Andrew from Blue Ridge Community Church

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

THE At-Home Doc!

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Pros

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Cons

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

March 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2021

Access Excellent Care from Anywhere

Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy!

Pros

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

Cons

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

March 2021

Donnie from Government Administration

Company Size: 1 employee

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2021

Poor service, poor communication, no access to my provider, unsolicited appointment cancellations

An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service. This app is awful, as is the administration of it.

Pros

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Cons

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Reasons for Switching to Teladoc

BCBS and the Teladoc app have both pushed me beyond my limits. The biggest issues being the failure to allow access to my provider and the cold cancellation of my appointments. That is just unacceptable, especially when those appointments were set and agreed upon by me and my provider.

March 2021

Scott from Corporate Marketing Team

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

My Doc Uses Teladoc

No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

Pros

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Cons

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

February 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

5.0

February 2021

Remote Health Assessments

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?

Pros

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Cons

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.